Went in to get a new pair of hiking trousers, and Samantha was fantastic. She recommended a pair to try on, and they were perfect. I have tried at least 8 other pairs (that I found myself) but non... See more
Company replied
Location
Switch locationUnit 38, High Street - Manchester Arndale, M4 2HU Manchester, GB
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See what reviewers are saying
Really well laid out store with lots more variety in casual clothing than I’ve seen in other Go Outdoors stores. Served by Toni who was very helpful and knowledgeable on the product ranges. Didn’t f... See more
Company replied
Not a click and collect process TBH I will never do a click-collect again! You’d think the process would enable you to order,walk-in and collect . From the staff who actively hide from custom... See more
Company replied
everyone was so lovely and helpful. a worker called cleo was especially useful in helping me find all of my camping gear for my trip, she's a star. had a lovely experience in your store
Company replied
Company details
About GO Outdoors - Manchester Arndale
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 38, High Street - Manchester Arndale, M4 2HU, Manchester, United Kingdom
4.8
Excellent
460 reviews
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I was served by a polite and smiley…
I was served by a polite and smiley member of staff. She even had to tell me that my Go Outdoors card had expired but then got me Blue Light discount and explained she always asks, but that it isn't available on all products. Her name was Afsah.
29 May 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Charlie w & Nathan could not of been…
Charlie w & Nathan could not of been more helpful in the Arndale store helping us find 2 pairs of running shoes ! X
23 May 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Callum was such a lovely helpful and…
Callum was such a lovely helpful and kind and very respectful young man that helped me today.
He definitely is a great young man and fantastic employee at Go outdoors
Thank you Callum for helping me with the Berghaus jackets today
14 May 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
thank you Nathan for helping me find…
thank you Nathan for helping me find the perfect pair of hiking shoes
10 May 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Rihanna was super helpful and…
Rihanna was super helpful and knowledgeable in advising me on an appropriate pair of trousers and waterproof jacket for my daughter’s dofe!
10 May 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Emma was professional and helpful
Emma was professional and helpful. She provided information about the trainers which made my decision easy. Thank you Emma!
1 May 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Got exactly what I came in for thanks…
Got exactly what I came in for thanks to Ben. He was very helpful and friendly and did several trips to find me the perfect footwear!
Charlie W on the counter was also very friendly and helpful.
It's so nice to find chatty, pleasant staff 😊
8 May 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Excellent service from Samantha in the…
Excellent service from Samantha in the Arndale store.. helpful and informative. Not forceful or pushy in any way... just genuinely helpful and good to deal with. Store itself is well stocked, and we will no doubt use it again.
8 May 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Top service from Charlie & Alfie
Alfie & Charlie W were both really helpful and friendly. As beginners, we weren’t totally sure what we needed, but they gave us great recommendations and made everything feel a lot less overwhelming.
They also went the extra mile and packed everything up nicely for us, which we really appreciated. Cannot wait for a big hike this weekend! Proper good service all round – will definitely be back. Thanks guys!
2 May 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service
Held a gilet for me until I could make it up. Great customer service!
30 April 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Friendly help
Laibba was very helpful when i was looking around the shop for a new jacket and other items. She was friendly and understanding. Excellent!
28 April 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The 3 star rating relates totally to…
The 3 star rating relates totally to the quality of the shoes I bought. Go Outdoors is certainly not somewhere you would go because of the Customer service which seems to be an alien concept to the staff who “served” me.
25 April 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I visited the Arndale store because…I saw a pair of trainers out of stock online.
I visited the Arndale store because they have a great footwear selection. I had seen a pair of trainers on the website out of stock. When I was in the store I was in the store I was supported by Jane. The shoes were no longer on display as in clearance but she reached out to different colleagues and between them I was lucky enough to get a pair in the size needed. This was such a positive visit with an excellent customer experience. Thank you Jane and the Arndale team x
16 April 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Charlie at Go Outdoors was very happy…
Charlie at Go Outdoors was very happy to help with purchasing a Tilley hat and a running top. He gave us all the relevant information to make right choices for the two items and the best price. Charlie was friendly and chatty which made the shopping experience all the more enjoyable. I would shop again at the Manchester Arndale store.
12 December 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
I went to go outdoors to look for a rab coat. I wasn’t sure which was the best option for me so I asked a young girl who works there, called Cleo. Cleo went above and beyond for me, explaining the different types of rab coats, and was extremely polite and helpful. My rab coat is perfect for what I need. Thank you Cleo!
11 April 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Samantha on the coats dept was…
Samantha on the coats dept was excellent but the staff on shoes were hopeless. Took ages to get someone to serve me and they didn’t know the products. I went in for a pair of walking shoes and came out without buying any.
11 April 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester Arndale
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Friendly service
Friendly service. Emma was very helpful and polite. Good customer skills.
3 April 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The young girl who served me opened the…
The young girl who served me opened the shoe box, & broke a nail & swore(which I totally understand) but no apology to me & then rudely told a young lad to finish the job of serving me.
25 March 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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