GO Outdoors - Newton Abbot (Express) Reviews 

179
•
TrustScore 5 out of 5

4.9

Queen Street 17, TQ12 2AQ Newton Abbot, England, GB

•

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Rated 5 out of 5 stars

Very helpfull staff member who went above and beyond to give me advice on a product-walking sandals. She also helpfully re set up my membership. She was friendly and professional. Thankyou

Company replied

Rated 5 out of 5 stars

The lovely lady, Maria Abby was very helpful in finding me the right shoe for the job, I was going for a boot, however when I pointed out that I tend to dance down the street when on my own, she point... See more

Company replied

Rated 2 out of 5 stars

Communication please!! I placed my order on 9th April 2026 and the email received back stated that you would send email with info that it was in store at Newton Abbot. However no email received a... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of walking boots with the excellent kind and professional help of Jo and then paid at the till with excellent customer service of Millie. Their friendly, helpful assistance was very w... See more

Company replied


Company details

  1. #61 of 81 best companies in Camping Shop
  2. #62 of 122 best companies in Activewear shop
  3. #66 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #23 of 37 best companies in Running Shop

About GO Outdoors - Newton Abbot (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Queen Street 17, TQ12 2AQ, Newton Abbot, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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4.9

All reviews

(179)

37,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Maria was very helpful and patient with…

Maria was very helpful and patient with me in buying my walking shoes and socks

13 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Pleasant and professional service from…

Pleasant and professional service from Isla.

16 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Maria! The best!!

Maria at GO Outdoors Newton Abbot was absolutely amazing today! She helped me find everything I needed for a very last-minute camping trip and made the whole experience so much less stressful. She was incredibly friendly, knowledgeable, and genuinely lovely to talk to.

The customer service was absolutely perfect! I’d highly recommend this store to anyone in Newton Abbot. Thank you again, Maria!

15 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Abbi was very helpful

Abbi was very helpful, she had a lot of very useful recommendations for tents!!

8 May 2026
Unprompted review
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Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

great shop and team

i come into this store quite often and i’m always met with a smile and a greeting, one staff member called Abbi is amazing. she clearly has a strong passion and interest for this job and this comes across when serving me and my partner. Well done Abbi

4 May 2026
Unprompted review
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Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was struggling to choose a tent and a…

I was struggling to choose a tent and a young worker named Abby gave some great advice, she was very friendly! I had a lovely experience.

4 May 2026
Unprompted review
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Reply from GO Outdoors - Newton Abbot (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Abbi is great

Abbi is great, she helped me pick out a good pair of trousers. she new all the products they had stocked and clearly had great product knowledge.

7 May 2026
Unprompted review
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Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a really excellent experience with…

Had a really excellent experience with Newton Go Outdoors and Abbi was exceptionally helpful and efficient; I really appreciate when somebody tells you that they will make an enquiry then call you back shortly, and she did, within 2 minutes! Thank you Abbi, Go Outdoors are fortunate that you represent them so well!

7 May 2026
Unprompted review
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Reply from GO Outdoors - Newton Abbot (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited the store yesterday and…

We visited the store yesterday and found Maria so very helpful with our purchase and such a cheerful person. It makes such a difference to a shopping experience. Thank you.

6 May 2026
Unprompted review
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Reply from GO Outdoors - Newton Abbot (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Millie at Newton abbot store Devon …

I returned to Newton abbot store where I had tried to buy a trainer about 2-3 weeks ago. But without success as I had wrong socks on.
The same asst Millie served me as last time.
She was so helpful. She had remembered the exact pairs of walking trainers I had tried before but could not make my mind up. Not only that but also the exact sizes I had tried. Today with the thinner socks and Millie’s memory of the trainers I had tried before my purchase went very smoothly.
She was so helpful and kind. I am 80 years old with a hearing loss. And very understanding. She remembered the sizes and makes I had tried before. I could complete the purchase in a short time. I would like to thank her again through you. MILLIE you are a star. Thankyou for your understanding and help today.

6 May 2026
Unprompted review
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Reply from GO Outdoors - Newton Abbot (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Satisfied and pleased customer

Access to upper floor is extremely difficult for this 98-year-old customer.
The shop assistant Maria was extremely helpful and seemed to go out of her way to identify the perfect boots for me - oh that all shop assistants were so helpful and friendly.

6 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

So refreshing to go into a shop and be…

So refreshing to go into a shop and be served by so happy and helpful staff. They had exactly what I wanted.

6 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Made to feel welcomed

Made to feel welcomed at the newton abbots branch. Very helpful with my enquiries and both Millie and Maria knew their stuff. Even sourced the coat I wanted by checking with the Torquay store to see if they had it in stock and my size. Brilliant

6 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

When I arrived at the store and was…

When I arrived at the store and was browsing around I was approached and greeted by a lovey lady called Millie, she was super helpful and asked what camping gear I was after and as a new camper she recommended me everything I needed for my trip away and what’s best for what I need. Her customer service and friendly attitude was a great help to my shopping experience and I would definitely return if I need anything extra to add to my kit

1 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing staff every time i enter!

Amazing staff every time i enter! Especially the lovely Millie! She is also so chatty and helpful!

I have purchased many things from this store for my husband Shaun, my friend Liz and my brothers Ed, Nicholas and Danny.

5 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Millie and Dan were extremely helpful…

Millie and Dan were extremely helpful when I was trying to locate a particularly product. They gave service with a smile too!

5 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Two cheerful lady staff members

Two cheerful lady staff members, Millie & Maria, helpful and easy to talk with, made for a pleasurable experience. The range of goods on offer was extensive, and just what we were looking for. My wife and I left with what she was after, and feeling good.
Keep up the good work

5 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience. Very friendly and welcoming especially to new people who have little knowledge! Thank you to Maria and Millie for the great customer service

5 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I just wanted to leave a quick review…

I just wanted to leave a quick review to say how amazing Maria was at the Newton Abbot store today. From start to finish, she went above and beyond to help with my collection.
She was incredibly kind, caring, and genuinely helpful, making the whole experience smooth and pleasant. It’s not every day you come across service like that, and it really made a difference.
Thank you, Maria your effort and positive attitude didn’t go unnoticed!

4 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Greeted as I entered the store

Greeted as I entered the store, found the products I wanted and saved money by being a member. Good customer service and a well stocked shop. Served by Millie who was bright and friendly.

2 May 2026
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

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