GO Outdoors - Nottingham Reviews 

Was served by Lee in preparation for my trip to Scotland, lovely chap who was knowledgeable, helpful and completely eased me that I had everything needed for my trip. Would definitely recommend and revisit for any future outdoor ventures.

Amazing customer service - so friendly - both Sophie and Francis were really helpful - wish all retail staff were like them!

Courtney went above and beyond to help us secure one of few remaining footprints for our tent bundle. We went to Go Outdoors Derby to buy the limited stock Air600XL tent and they had run out of the foot print so she called our next nearest store in Nottingham and arranged for one to be kept aside so we could pick it up. Teams at both stores were extremely helpful and we managed to walk away with the last tent in stock from
Derby! Phew….thanks Courtney and team!

I haven't received my order yet. I have been waiting over a week for a notification for collection.
Update: I was contacted very quickly after giving a poor review and my issue was resolved. Thank you Go Outdoors. I have improved my rating in response.

recently purchased a EuroHike Teepee, sales staff were very helpful and informative, product has been used and is very good.

Served by Ella D, very polite and helpful

Elena, Sophie and hannah were very helpful and informative, helped us pick the perfect airbed!

Went in to buy a tent for our first family camping trip, was served by Rowan who was very knowledgeable and friendly. Didn’t have the tent we had planned to buy, but she showed us a few alternatives and we were happy. Rest of the staff were also very attentive. Thank you Go Outdoors!

Staff helpful even though the store was busy. Got some chairs at a good price

Rowan in the Arnold, Nottingham branch was polite and extremely helpful, offering advice when I bought my walking shoes last week.

CHANEL was outstanding today ,great customer service ,knowledgeable and helpful,thank you

Big shoutout to Rowan at GO Outdoors Nottingham! 👏

Called into GO Outdoors Nottingham today on the hunt for a new pair of walking boots after losing my grip on a rock and ending up in a stream… all thanks to my furry four-legged friend! 🙄🐶

I originally had a specific pair of boots in mind, but unfortunately they didn’t have my size in stock, so I was left wondering what to go for instead.

Thankfully, Rowan was brilliant. She took the time to help me try a range of different brands and styles, and after trying on several pairs we finally found a pair that fitted my wide feet perfectly.

The only downside was they were more expensive than the boots I’d originally planned to buy. But Rowan then told me about GO Outdoors’ Price Match Promise and didn’t just leave it there she actually helped me find the same boots cheaper online, saving me even more money!

Well… almost. The money I saved ended up going on a new pair of walking socks instead! 😂

Genuinely fantastic customer service from start to finish. Nothing was too much trouble, and Rowan went above and beyond to make sure I left with the right boots at the best price.

Thanks again, Rowan! You’re a credit to the team. 😁👏

Customer service was absolutely terrible, staff didn’t have a clue and basically couldn’t be bothered all of them just mopping around the shop and hiding from customers and eventually after actually tracking someone down the “can’t be bothered “ attitude was very frustrating
Why am I paying for the go outdoor card and receiving such awful service?
I will not return to the Arnold branch again and I will not be renewing my go outdoor membership again

I didn't receive notification that my item was ready to collect. Fortunately I called in to check and got it on the day before it was due to be sent back.
The staff member I spoke to was very helpful and friendly.

Looking for good quality waterproof sandals in the Nottingham shop. They didn't have my size in the style/colour that I wanted, but Emma was really helpful. She brought out different sizes, styles and colours so I could refine exactly what I wanted. She then went online and found them on another retailer's site, where I then bought them. It seemed above and beyond the call of duty, hence this review.

Order delivery on time,staff at shop very friendly and helpful but professional made to feel welcome .

We easily found what we needed and able to buy the members card and get the discount there and then. 🙂

We needed a bigger tent but wasn’t sure on what extras we should look at, Fraser bestwick was a great help. He advised what came with it and what we would need. He loaded everything up for us and took it too the tills for us. Checked we was happy with everything. Really friendly and helpful!. Highly recommend finding Fraser if your unsure on what your doing as his knowledge was second to none. ☺️

I made an order online to pick up at the daybrook store.
It was ready to collect after two days.
Easy process
They took a while to find my order onsite though.
Overall good service

All of the staff that served me from the lady on the shoe department to the girl on the tills were super friendly, knowledgeable and helpful. The store is always organised and tidy as well.