Michelle and Ben at the Penrith store were super helpful when I was trying to find some new walking boots. The store had plenty of stock in too which I’ve found a struggle in other go outdoor shops! F... See more
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Excellent, expert service and advice from Tony in the walking boots dept
Company replied
I was served by Michelle today who helped me buy my first pair of walking shoes - I previously have used boots and decided to make the switch! She had great knowledge on the product and was able to re... See more
Company replied
Took my son's bike in for a service and Philip, the Cytech 3 bike tech did a great job turning a creaking hybrid for a teen into a lovely silent bike he loves even more. Well done Philip. Highly r... See more
Company replied
Company details
- #60 of 78 best companies in Camping Shop
- #63 of 122 best companies in Activewear shop
- #71 of 95 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #24 of 39 best companies in Running Shop
About GO Outdoors - Penrith
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ullswater Road, CA11 7EH, Penrith, United Kingdom
- 01768 800667
4.9
Excellent
4k reviews
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Buying experience was good
Buying experience was good, but unfortunately I had to return the item,.
6 August 2026
Reply from GO Outdoors - Penrith
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from… Michelle
Excellent customer service from Michelle... we each bought a pair of boots.
Customer service as it should be. Well done.
10 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Michelle at the Penrith branch was…
Michelle at the Penrith branch was extreme attentive she helped us in all ways possible
12 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Two comfy work boots
Two comfy work boots, great price, husband very happy. Someone with size 13 feet is difficult to buy for!
29 July 2026
Reply from GO Outdoors - Penrith
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Bike purchase
Last weekend I purchased a bike for my son and Philip at the bike sales and repair was extremely helpful. The bike handle bar was very wide and he kindly short it for us and when he handed over the bike to my son he had a very nice conversation with him and he make sure that he knows how to ride it safely. Philip is a great asset to GoOutdoors in Penrith. He has a great knowledge about the bikes and he has an excellent customer service.
8 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Helpful staff
Tony advised me in choosing the correct inner soles for my hiking boots. He was very knowledgeable and went the extra mile. Thank you Tony!
6 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I tried on walking shoes and Michelle…
I tried on walking shoes and Michelle was very helpful and informative
9 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Walking Shoes Purchase
I was served by Michelle today who helped me buy my first pair of walking shoes - I previously have used boots and decided to make the switch! She had great knowledge on the product and was able to refer to her own experiences with the product which supported my decision! She checked the shoes over for me, told me what to be looking out for in terms of wear and just simply what made them different! She also helped me chose the correct socks to go with my shoes! On top of it all she was very friendly and so lovely to my golden retriever and my baby!
8 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Michelle and Ben at the Penrith store…
Michelle and Ben at the Penrith store were super helpful when I was trying to find some new walking boots. The store had plenty of stock in too which I’ve found a struggle in other go outdoor shops! Finding size 8 women’s boots has been tricky, so an all round great experience thank you!
4 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Tony served my husband in Penrith
Tony served my husband in Penrith. He was knowledgeable about the products, friendly, interested in what we had to say and prompt in his service
6 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tony was very helpful on my visit to…
Tony was very helpful on my visit to penrith and purchased a pair of boots
6 August 2026
Unprompted review
Loads of fab advice on footwear from…
Loads of fab advice on footwear from Tony. He was very knowledgeable and a great guy!
6 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Michelle was a great person
Michelle was a great person , she gives me goods advise.
4 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Wonderful customer service
Came in to buy walking boots for my daughter. Michelle was amazing, so patient and caring. Great product range and choices. Thank you.
3 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Thank you Michelle in the footwear…
Thank you Michelle in the footwear department for well informed and friendly assistance.
3 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Highly recommend Philip for bike…
Highly recommend Philip for bike repairs. Excellent, quick service, very professional
2 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good knowledge and advice
Went in looking at walking shoes. Great chat and helpful advice from Tony - thank you. Bought a pair I'm very happy with and a good price too in your sale.
1 August 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
We visited last Sunday
We visited last Sunday, looking for a new pair of walking boots! We were served by Michelle, she made sure to let us know that she was there for anything we needed, allowed us time to try on the boots and gave some great advice, whilst serving other customers too!
26 July 2026
Unprompted review
Reply from GO Outdoors - Penrith
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Looking for a comfort waterproof…
Looking for a comfort waterproof walking boots. Thank you Michelle for helping and explain to me what was the difference. I found the one that I love.
Thank you.
31 July 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Wonderful stores, staff and service
I have sent feedback. The experienca was excellent. I told staff involved in my recent (rather involved) transaction that the Go Outdoors stores are wonderful and the staff and service even moreso.
25 July 2026
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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