Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... See more
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See what reviewers are saying
The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... See more
Company replied
Very poor, took payment for an item that turned out to be unavailable after 9 days no online update as unavailable or out of stock. After 2 weeks a refund appears unannounced very poor communications... See more
Company replied
Great customer care . Jackson from the Preston deepdale store was very attentive and patient as I tried a few pairs of hiking boots. Asked a few questions and Jackson was very fluent and knowledgeabl... See more
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Company details
- #61 of 80 best companies in Camping Shop
- #63 of 121 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Preston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Deepdale Retail Park, PR1 6QY, Preston, United Kingdom
- 01772 349669
4.7
Excellent
2k reviews
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Reply from GO Outdoors - Preston
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Josh H and Alison
Josh H and Alison, both very knowledgeable and helpful. Helping me find everything I needed and answered every question perfectly.
13 October 2025
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Fantastic store
Fantastic store, recently refurbished and very clean and well set out.
Staff are very friendly, helpful and most importantly knowledgeable.
Great shopping experience and will definitely be back.
The gentleman in the fishing area was particularly knowledgeable and helpful, my apologies, I didn't get your name.
11 October 2025
Unprompted review
Reply from GO Outdoors - Preston
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great store for the budget conscious angler.
Great selection of gear for fishermen especially carp pellets, boilies and terminal tackle. Very helpful and friendly and polite staff will definitely visit again.
8 October 2025
Reply from GO Outdoors - Preston
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I wouldnt buy outdoor clothing anywhere…
I wouldnt buy outdoor clothing anywhere else.
Shop prices better than internet prices.
Good returns policy and staff are customer focused.
13 September 2025
Reply from GO Outdoors - Preston
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Preston
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great customer service and advice
Visited the Preston branch for a general browse and bought and ex display tent. I received great customer service and advice from Neil as well as an absolute bargain on the tent.
6 September 2025
Unprompted review
Reply from GO Outdoors - Preston
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing staff
Myself and my wife came into the store to swap a wetsuit that was bought at the incorrect size. Whilst there we notice that a tent were looking at had been reduced in price ahead of the store refit. Kieran and another member of staff were amazing...taking the display tent down for us and also allowing us to put up one of the camping beds to try as there was none on display. These two are both a credit to the store and the company. Once again thank you both for your help.
4 September 2025
Unprompted review
Reply from GO Outdoors - Preston
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Niel / Cheryl were amasing all my…
Niel / Cheryl were amasing all my problems sorted asap as I arrived plesent well mannered people a credit to go outdoors after a poor responce from head office
9 September 2025
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Looking a gortex coat Jake advertised…
Looking a gortex coat Jake advertised me and explained the difference between all the jaket etc very helpful and well mannered thanks for the help
10 September 2025
Unprompted review
Reply from GO Outdoors - Preston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Preston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Kojo
Excellent service from Kojo, really really knowledgeable about the products and such a gentleman.
6 September 2025
Unprompted review
Reply from GO Outdoors - Preston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I walked in the store greeted with a…
I walked in the store greeted with a smile by every worker a worker in footwear Olly I think it was helped me find exactly what I was looking for and I was served efficiently by zac at the tills I’m very impressed with the quality customer service by these two gentlemen and I will be looking for them next time I come in
24 August 2025
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
sale assistant ollie was really helpful…
sale assistant ollie was really helpful with finding stuff for my camping trip- super friendly and went out of his way to give me a good experience
29 August 2025
Unprompted review
Reply from GO Outdoors - Preston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Alison made this such a good review
Alison made this such a good review. She helped me so much over 2 days while I bought my 1st tent. I sort of knew what I wanted, but she helped so much with information to match my needs. Also she helped with the added extras, strong pegs, hammer, storage, lighting etc. Lovely lady.
28 August 2025
Unprompted review
Reply from GO Outdoors - Preston
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Preston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Aaliyah was so helpful she should be a…
Aaliyah was so helpful she should be a valued member of staff if she isn’t already!!
Thank you
21 August 2025
Unprompted review
Reply from GO Outdoors - Preston
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent Customer Service
I had a problem with a tent pole and the sizes available didn't match my broken pole. After speaking with a customer service representative he passed me over to Neil the store manager, who quickly solved my issue with a hacksaw and a short 10 minute wait and a completely repaired tent pole.
The best thing when I asked how much he said no charge. This kind of service is what makes customers return
A great store with helpful staff.
Thanks Go outdoors Preston keep it up .
8 August 2025
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Everything in store is displayed well…
Everything in store is displayed well so you can easily compare products & prices. The staff offered help with choosing the best product for what I needed. The staff on the till were also helpful, friendly and polite.
17 August 2025
Reply from GO Outdoors - Preston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Good communication between staff
Staff extremely friendly and helpful, click and collect items brought to the checkout and then staff member took the items to my car
Full marks
16 August 2025
Reply from GO Outdoors - Preston
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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