Purchasing was no problem but I didn’t get a VAT receipt and 3 times now completed forms online asking for one as I need it by tomorrow and still nothing, I then phone up for a message to say for VA... See more
Location
Switch locationChain Street 3, RG1 2HX Reading, England, GB
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Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more
Company replied
Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... See more
Company replied
Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #60 of 119 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Reading (Express)
Written by the company
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company

- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Chain Street 3, RG1 2HX, Reading, England, United Kingdom
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A big thanks to Sam at your Reading…
A big thanks to Sam at your Reading Branch for helping me out with a rucksack.
Very knowledgeable with good advice that helped me with my choice.
Very pleased with the price too! Thank you!
Excellent experience
Sam was awesome and helped us get whatever we needed (and didn't even know). Nice shop and friendly staff.
Had a very good shopping experience in…
Had a very good shopping experience in Reading today as after some shoes and winter top. Very good service by Veronica in the shoe department.
Great customer service and very polite
Great customer service and very polite, thanks to a member of staff, Sammi. Also was advised by her to get a membership and would make a saving. Great full and much appreciated. Thank you.
Fantastic value for money
I went into the Reading store looking for a cheap rucksack. I paid £5 for the years membership, and was able to buy a very nice Nepal 65 backpack for just £20 ! It's light, appears to be well-made, and should be perfect for my day-walks along the Thames footpath and trips to London. I was served by Veronica who was very friendly, helpful and knowledgeable.
Thank you to Sophie and Sam for all…
Thank you to Sophie and Sam for all their help in choosing a new waterproof jacket for my partner. Sam’s product knowledge and advice were excellent. Highly recommend the Reading team!
Happy😊😊😊
Every single time I'm in the store I'm very happy with customer service. The are very frendly and very professional.
Always give the right advice.
Love this place.
From me ☆☆☆☆☆
JoJo
Verónica was very helpful
Verónica was very helpful, advising us on best footwear options. Knowledgeable and lovely! X
A great place to look for outdoor…
A great place to look for outdoor clothing and equipment. Just entered to get some idea of the prices of winter pants. Sam was very helpful giving me ideas and recommendations. So next day i went in after deciding to buy from this store. And as i went alone to buy and Sophie was very helpful and got me the best deal. Great Customer Service. A big thank you to Sam ( i later got to know he was the manager) and Sophie.
Excellent customer
Excellent customer service and very helpful staff. Veronica was extremely helpful in setting up my account and answering my questions
Great help and advice with a smile
I went in to buy a pair of walking shoes and was pleasantly surprised with the help I received from Veronica the section supervisor, she helped me wade through the various important elements of a good walking boot, such as a good waterproofed upper section using Gor-Tex and a well made Sole with a high grip properties.. Great help and advice with a smile. Thanks Veronica
Really nice and helpful service
Hidden gem. Needs some tlc.
Staff are and have always been very helpful. Very happy with the service. Choice of products is good but needs to be more reflective of the area it is in. Climbing stuff is desperately needed. The store desperately needs a re fit or some tlc. It hasn’t changed in 20 years.
Customer service was great
Customer service was great, friendly staff and an all round great experience.
Very helpful
Geezas running the store
Sam’s a right geeza, would buy the world from him.
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