Sue was amazing helped sort out the free pillow for my camp bed too. Very pleasant friendly and professional in equal measures. Couldn't have asked for better customer service experience. The managere... See more
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I had an issue with an item ordered online from Millets. The item delivered was not as advertised. I called the helpline and after 18 minutes got through to a chap who really couldn't help so advised... See more
Company replied
Sue was absolutely brilliant, went above and beyond to help and make our shopping experience as easy as possible. She’s a real credit to the store and made my day with her excellent customer service.... See more
Company replied
Bought some walking shoes via website and upon collecting had been overcharged…the staff…Amy and Nicky couldn’t have been more helpful…lovely people…credit to the Scunthorpe store
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 122 best companies in Activewear shop
- #68 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Scunthorpe
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Dudley Road, DN16 1BA, Scunthorpe, United Kingdom
- 01724 708226
4.9
Excellent
3k reviews
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Fantastic service
Fantastic service, in &out in 5 mins. Jake took me straight to the product and along the way found me something else I needed for a much cheaper price.
Happy customer ✅️
25 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Saved from helpline hell...
After struggling with the never ending doom loop of the helpline number to try and get my members card aligned to my online account the staff here were a breath of fresh air. Thank you to the staff member who took my original call to reserve some trousers my daughter needed and to Paul for his customer service on the day of collection.
20 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great staff assistance
Sue, Zak and Jake at the Scunthorpe branch were outstanding help and assistance in choosing our camping gear. Thanks guys appreciated
25 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Jake TOP CUSTOMER SERVICE
Called into the store on a Saturday looking to buy a couple of lounge chairs and an 12v air pump. After asking a member of staff (Jake) for help in locating the pump he advised me on different types to ensure I chose the correct one then he sorted the chairs, carried all items to the checkout, opened a new till as there were people waiting, after serving a couple who were waiting he then served me and carried the items out to my car.
What a really great guy, from first asking for help he made sure I got total assistance throughout and in such a professional but very very pleasant, happy manner
10 out of 10 Jake, thanks again sir
25 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I’m about to start a sponsored walk
I’m about to start a sponsored walk for charity over several days, and was looking for walking shoes or boots that would be suitable and not too heavy as it’s going to be hot while I’m walking. Lisa, offered to help me, she advised me and then brought out some walking shoes to try. I’m really happy with the pair I bought, Lisa’s help was great. I hadn’t used Go Outdoors for a while, but will definitely go again when I need something else.
24 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Amy was super helpful when I came into…
Amy was super helpful when I came into the store to get my parcels today. She was extremely quick and efficient. After she even showed me where some sale hats were after I mentioned I might be in the market for a new hat.
24 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Lovely staff
Amy was very helpful today when i was looking for some trousers I had saw online but couldn’t find them in store. Nicky was a delight on the tills.
24 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I visited the Scunthorpe store recently…
I visited the Scunthorpe store recently to collect an on line order, a pair of walking shorts. The colour wasn’t as described so I had to return them. The two ladies at the Customer Services desk, Jo and Nicky, were exceptionally helpful, issuing a refund straight away and advising on similar shorts from the extensive choice in the store which I might like to try. I found a perfect pair. I got a discount too with my new Go Outdoors Membership Card. Thanks to Jo and Nicky’s their helpful advice my visit to the store was very pleasant and a success :)
9 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Friendly shop assistants that knew the…
Friendly shop assistants that knew the products and were knowledgeable and helpful.
21 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Camping ft. Nicky the cashier
Recently planning to go on regular camp trips with a group and found some perfect starts for it all with reasonable pricing, even better with the membership card. Nicky was very sweet and funny while checking out items, lovely to chat to and easily approachable
#NumberOneNickyFan
23 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Thanks Sue!
Bought shoes, watershoes and kids waterproof trousers. Sue at Scunthorpe went the extra mile to check out our confusing discount card. Thanks!
23 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Kerry was very professional and helpful…
Kerry was very professional and helpful advising about renewing the members card and blue light discount. Customer service at its best
16 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service from the lovely Carol…
Excellent service from the lovely Carol who helped me find new walking shoes.
22 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Well stocked store
Well stocked store. Very friendly and helpfull staff,especially Nicky.
22 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Productive visit
Came in today for something specific, asked a staff member - Jake - and he was very helpful. Productive visit 😊
22 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Scunthorpe
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Carol was really helpful
Carol was really helpful, I didn’t know which hiking boots to get and she was kind enough to help me. And she was really nice
20 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Waited 2 weeks for confirmation of…
Waited 2 weeks for confirmation of delivery to store. Visited store when passing, items delivered to store within 3 days. Nobody thought to let me know they was ready to collect. Very poor.
6 July 2026
Reply from GO Outdoors - Scunthorpe
Thank you for taking the time to leave your review.
We are sorry to hear about your recent order experience with your Click & Collect order. We appreciate how frustrating it must have been to wait two weeks for a collection notification, only to discover that your items had actually arrived in store just a few days after placing your order.
We understand that customers rely on our collection updates to know when their orders are ready, and I am sorry that this communication appears to have fallen short on this occasion. This is not the level of service we strive to provide.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
Sue was absolutely amazing excellent…
Sue was absolutely amazing excellent customer service 👏
20 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
A great store!
A great store. Staff very friendly and helpful. Special mention to Jake who was very knowledgeable and patient with me when I was trying to buy the right patio gas bottle for my fire pit and basically didn't have a clue!
17 July 2026
Unprompted review
Reply from GO Outdoors - Scunthorpe
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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