GO Outdoors - Sheffield Reviews 

2,489
TrustScore 5 out of 5

4.8

Hill Street, S2 4SZ Sheffield, GB


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Rated 4 out of 5 stars

Good range of footwear , helpful staff. Excellent value for money however noticed a lack of walking jackets but a seemingly big range if women’s dresses etc on sale. Thought I’d wandered into Marks an... See more

Company replied

Rated 5 out of 5 stars

I went in for walking shoes and was helped by Alex S. Alex was very knowledgeable and helped me narrow down the options. After purchasing a pair and trying them for longer at home I changed my mind an... See more

Company replied

Rated 5 out of 5 stars

Fantastic layout Very helpful responsive staff All on staff near clothes,shoes and Louise helped with our purchases abd advising about our discounts at the register. Quality products that I hav... See more

Company replied

Rated 5 out of 5 stars

Carl was unbelievably helpful! I went in to buy a backpack as I’ve joined a walking group. All I knew was that I wanted a lighter backpack and one that had outside water holders. He spent 45 minute... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 121 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Sheffield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(2,489)

35,496 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good assistance

Really good assistance, and advice and opinion from shop floor staff and till (Lisa) when trying to decide which, expensive waterproof jacket to buy 😊

9 October 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Peter Storm

My wife took advantage of an offer that GO had for a Peter Storm quilted Jacket for £15.00 and is very pleased with it.

4 October 2025
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fred was brilliant

Fred was brilliant, helped be choose the correct hiking boots for my needs, his knowledge was amazing.
A good store with friendly helpful staff

11 October 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were friendly at Sheffield store…

Staff were friendly at Sheffield store and prices were reasonable. Nice to be able to see and try on the kit in real life.

1 October 2025
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Very good customer service

Very good customer service from the staff in the footwear department. Good advice originally then no quibbles when I brought shoes back. Will definitely shop there

7 October 2025
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Plenty of items to choose from

Plenty of items to choose from, all prices from cheapest to most expensive depending on what instances will be encountered and what the item needs to be robust enough to cope with it all. The staff I encountered was very friendly and helpful in telling me how to sort out my membership card which had been broken and parts lost so number unreadable.

1 October 2025
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great choice of what we wanted in…

Great choice of what we wanted in store.
Good prices and value.

3 October 2025
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful staff

Lisa is always really friendly and helpful. The store is very well stocked and the staff very knowledgeable.

25 September 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

The two sales people we spoke to in the…

The two sales people we spoke to in the shop were very friendly and helpful. If they had been the only two people we encountered it would have been a 5* experience. However when we went to pay the experience was poor. The male and female assistants carried on with their conversation and left us waiting for a good 4 or 5 minutes. My husband was really keen on the £170 coat he had chosen or we may have walked out without purchasing.

23 September 2025
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Reply from GO Outdoors - Sheffield

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited go outdoors Sheffield today for…

Visited go outdoors Sheffield today for the fishing department. Was served by Lisa, who I must thank for her patients as she did everything she could and more. Thank you Lisa

23 September 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Solid

Solid, helpful, cheerful staff. The chap on footwear was great, as was the woman who got me to buy Yak Trax and Lisa on the Till.

23 September 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Excessively more expensive.

I purchased a NIKWAX TX.Direct 300 for the second time at first occasion I beleive I was charged £9.00. But in space of few daysthis time I was charged £11.00 but I was persuaded to obtain a membership card together I paid £14.50 including £1.50 discount for being a member. But I found the Decathlon accross the road sells the same product at 500 ml for £8.95.

18 September 2025
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing service today from Learna at…

Amazing service today from Learna at the Sheffield branch. Extremely knowledgeable and superb service.

17 September 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing service staff members

Amazing service from Lisa at the till, great communication all the time xx Had some really good useful information from 1 of the men on the shop floor, we was asking general information about camping ? He gave us more info on other things such as types of gas for cooking ? Something we had no knowledge of, so all in all a brill shopping experience throughout. I rarely give reviews as I've just not got the time these days, but tday i had too ? Brilliant all the way through, so much appreciated.

16 September 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great choice

Excellent choice of all things outdoors, from clothing, tents, boots, rucksacks, etc. A good selection of sale items as well as member deals. Friendly and helpful staff.

14 September 2025
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing team and products that stand the test of time

Amazing team - my son had managed to get a strap stuck on his 5 year old Tibet Rucksack- they managed to fix it , and guided me through the Kit requirements for the Duke of Edinburgh award - great quality items (the rucksack is old , but still going strong) and the new kit is great big thanks to Lisa

8 September 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Louise and Hazel were so helpful and…

Louise and Hazel were so helpful and friendly in store today . They provided all the information we needed to decide on a new camping stove

6 September 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very Happy with my Purchase


The staff were excellent yesterday at GoOutdoors Sheffield, very patient, knowledgable and efficient. They enabled me to get exactly what I wanted (sandals and walking-sandals), and at a very good price too! So thanks; Lisa at the check-out counter was extremely competent and efficient. So thanks to all for your friendly service...
Jon

4 September 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was advised on how to save money by…

I was advised on how to save money by buying extra gas for just £2. Enjoyed looking round the shop.

2 September 2025
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The real definition of perfect service

The real definition of perfect service

28 August 2025
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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