Brilliant customer service and assistance from Laura. I'm traveling quite a bit around the UK and this branch is the only one which had the boots I was looking for to try on. I phoned beforehand and s... See more
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We were served by Ian who was very helpful and knowledgeable. Received great service and am now enjoying a new pair of comfortable well-fitted hiking boots. Would definitely recommend.
Company replied
I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... See more
Company replied
It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... See more
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Company details
About GO Outdoors - Shrewsbury (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, United Kingdom
- 01743 290686
4.8
Excellent
677 reviews
Asks customers to review
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Matt the person who served me was
Matt the person who served me was, friendly, which put me at ease. He was very knowledgeable about the boots I was looking at. He gave very good advice to me. Very knowledgeable about the products, friendly service. A credit to the store. Thank you. David Taylor
17 May 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was very helpfull and good knowledge of…
Was very helpfull and good knowledge of where to locate my item very quick and polite and served quickly very pleasedwith my purchase and recommend this store especialy my server JOHN thank you again
7 May 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Staff in store were very good and…
Staff in store were very good and helpful. My online experience was very frustrating. Despite the fact that I already have a membership in store I had to buy a new membership online to get my discount!! I could find no way of declaring my current membership when paying online
27 April 2026
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very good customer service in store
Very good customer service in store. I was collecting an order and the sales assistant was very proactive and helpful.
13 April 2026
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great customer experience
Great customer experience. The staff were really helpful, when I entered the shop I wasn’t sure what I want, but a quick chat with staff and I left completely confident that I’d purchased the right garment… many thanks 😄
23 April 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
If I could only open an outdoor shop…
If I could only open an outdoor shop and not really stock anything I advertise. Bet my name would be muck.
Ordered 4 items, instantly cancelled as out of stock. Awaiting a refund, I’m not made of money and left me short to get anything else sorted for my needs. Thankyou anyway and I promise I will never spend a penny with Go Outdoors again.
18 April 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I forgot my reference on my phone
I forgot my reference on my phone, no ID,they asked me my address and name at dispatch and then handed me over my order, much to my relief as it was my only day off to pick up in store, thank you
30 March 2026
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great staff
Great staff, very nice and knowledgeable talks logically through each of the options talking advantages of certain items compared to others
5 March 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
First visit to this town store
Staff were most helpful and informative, Lilly was my server at the till, but another lady served me upstairs helped with my sandals and a young man helped me when I first entered the store! A very pleasant experience!
12 April 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
The young man who served me (I believe his name was Ed) could not have been more helpful or more knowledgeable. He was able to give precise details about the boots and shoes. I was looking at regarding the fit and the usage. While serving me, he was also assisting other customers. At all times he was polite, helpful and professional. I love my new boots.
7 April 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service
I purchased some shoes from this store and was served by Max. He was very attentive, polite and friendly. It was a very positive shopping experience.
26 March 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Friendly helpful staff
Friendly helpful staff, could answer questions and give me advice about my specific outdoor requirements.
7 March 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very happy customer
I have just been to Shrewsbury Town Centre Go Outdoors to find some new walking boots. Matt the sale assistant was brilliant, very knowledgeable about the products and really very polite and helpful. Bought some boots. Very happy customer
7 March 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff member was very helpful in…
Staff member was very helpful in informing us about the technical qualities of various waterproof jackets.
21 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
New walking shoes
I bought some new walking shoes in the sale today, all the staff were very helpful and friendly 👍
20 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great support from Ellin when selecting…
Great support from Ellin when selecting a pair of walking boots
7 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Helpful Matt
Matt was very helpful whilst I was shopping for walking boots. Very knowledgeable and offering advice around what would be best for my needs.
8 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Waterproof coat
Thank you Kris for helping sorting out our coat purchase very friendly and went the extra mile. Definitely recommend
6 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great staff
Great staff - friendly, professional and I learnt a thing or two about tying my boot laces - who
Knew it would make such a difference. Thanks Ian and Kelly.
3 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Always feel that Go Outdoors offers…
Always feel that Go Outdoors offers great value for money.
The sales assistant Lilly was extremely helpful in finding me the right products
21 January 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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