My order became available to collect instore within a reasonable timeframe and the staff were friendly and helpful. However, I ordered before I knew the process for adding my membership, which I got i... See more
Company replied
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See what reviewers are saying
I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... See more
Company replied
Brilliant customer service and assistance from Laura. I'm traveling quite a bit around the UK and this branch is the only one which had the boots I was looking for to try on. I phoned beforehand and s... See more
Company replied
It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... See more
Company replied
Company details
About GO Outdoors - Shrewsbury (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, United Kingdom
- 01743 290686
4.8
Excellent
679 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great staff
Great staff - friendly, professional and I learnt a thing or two about tying my boot laces - who
Knew it would make such a difference. Thanks Ian and Kelly.
3 February 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Always feel that Go Outdoors offers…
Always feel that Go Outdoors offers great value for money.
The sales assistant Lilly was extremely helpful in finding me the right products
21 January 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
The young lady called Elin was…
The young lady called Elin was extremely polite and helpful she dealt with myself and two other people at the same time and she had 3 sales from us
3 January 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Customer service and advice provided by…Footsoldier
Customer service and advice provided by Ed
17 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Knowledgeable and Helpful staff
Laura was extremely helpful in identifying possible jackets for me as I am 1.93m tall and jacket length is often a challenge.
18 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Matt was very friendly and helpful…
Matt was very friendly and helpful getting me shoes to try on, discussing a style of shoelace that I have no experience of and obtaining product information for me.
7 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I was helped in store today by Laura
I was helped in store today by Laura, she was very helpful and polite
10 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Buying walking boots
Visited the store looking for walking boots. Ed was very helpful and gave advice regarding the best footwear for my needs.
4 December 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful in helping me choose new…
Very helpful in helping me choose new walking boots, especially kris
26 November 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful and Efficient
Cheerful welcome. Lilly most helpful with recommending wide fitting walking trainers, quickly
located and helped me try on different styles and sizes. Sold me membership and a shoe-bag resulting in a good deal.
24 November 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great service from Laura and the guy…
Great service from Laura and the guy who sorted the final transaction after I’d eventually made up my mind! So refreshing to come across pro-active sales staff. Thanks for your help guys.
22 November 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
All good
Nice products, helpful staff, fair price. Pity about the joining fee.
22 November 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Found what I wanted
Found what I wanted, got informed advice from staff and great discounts.
Staff were Kelly & Ed
18 November 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
A good experience
Elin was friendly and helpful. Nothing was too much trouble. I’m happy I was able to buy myself a comfortable pair of walking trainers today
8 November 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Recommend!!
Felt looked after when looking for walking boots, this woman was very helpful ecspecially when we went into blacks the experience was not so good.
27 October 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very good service
Very good service, friendly and attentive.
Rosie and Lilly were excellent help.
27 October 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
From the moment I stepped into the store, I received absolutely fantastic customer service from friendly and very knowledgeable staff. Made buying a coat and socks strangely enjoyable.
22 October 2025
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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