GO Outdoors - Skipton (Express) Reviews 

234
TrustScore 5 out of 5

4.9

Coach Street 1, BD23 1LH Skipton, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Miranda at skipton branch is amazing went out of way to make sure I feel welcome and be able to be assisted.As I am in a wheelchair and unfortunately, this shop isn't actually a wheelchair accessible... See more

Company replied

Rated 5 out of 5 stars

We needed walking shoes and walking trousers for our 12-year old, so we could hit the Dales and Malham whilst on holiday. Miranda was very attentive, knew her stock and suggested options without spend... See more

Company replied

Rated 4 out of 5 stars

Helpful staff. Good selection of stock. Had just the walking shoe I needed to replace boot I first bought about 18 months ago. As I was buying a replacement for the previous item I was surprised... See more

Company replied

Rated 5 out of 5 stars

A few weeks ago my partner and I visited the Skipton store and were pleased to be looked after by Meranda. She went above and beyond to help us find our purchases and is a credit to the business. So... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #61 of 120 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Skipton (Express)

Written by the company

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Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Coach Street 1, BD23 1LH, Skipton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

234 reviews

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4.9

All reviews

(234)

35,134 reviews in the last 12 months

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Rated 5 out of 5 stars

All good

All good. staff helpful. got exactly what i wanted and also 2tshirts i didn’t go in for. 😀😀🙄

25 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop and staff

22 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Purchase of walking bootd

Miranda served me and was excellent throughout the process. Not only was she knowledgeable, helpful and gave good advice, more importantly she listened carefully to my requirements and did NOT adopt a “hard sell approach”! This resulted in me purchasing walking boots that met my needs and were competitively priced.

17 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Miranda was friendly & knowledgeable

Miranda was friendly & knowledgeable - helped with selecting items.

18 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and very knowledgeable staff.

Friendly and very knowledgeable staff.
A great service as always

18 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Miranda had great product knowledge.

Miranda had great product knowledge.

19 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Emily was very helpful helping me…

Emily was very helpful helping me choose the correct footwear for my walking holiday in Spain 5*

12 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Miranda

Excellent service from Miranda. Thank you

17 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff are friendly and welcoming

Staff are friendly and welcoming. Helpful, not pushy

15 April 2025
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Good experience

Jamie was good. Helped when needed and was knowledgeable.
Good range for a small store just missed a few sizes that's all

13 April 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help with returning a tent that…

Great help with returning a tent that we bought a while back but hadn’t opened until yesterday to find that we had been sold one with two inner bits of the tent.

12 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Well stocked store.Helpful staff

Well stocked store.
Had what I was looking for and Miranda who helped me in store was very helpful, knowledgeable and patient.
Good rapore so much so my son also made a purchase.
Thank you Miranda.

7 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

There are bargains to be had!!

So pleased we got a membership card, the £5 it cost has more than paid for itself with the savings we have made. The new store in Skipton has taken over from a company that sold similar goods, but this is so much better, for choice, quality and value for money. We, and our family, will definitely be going back there and highly recommend this GO Outdoors store.

5 April 2025
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Miranda. Thank you. The boots are perfect.

Miranda was very helpful, providing good advice on the strengths and weaknesses of certain brands of walking boot. In particular on how they support the foot and favour certain walking actions over others. This has resulted in me buying a boot that has proven comfortable from the very step. Thank you.

4 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First time customer

Walked in the store and met by a helpful and friendly lady,who introduced herself, Miranda
Got just what I'd been looking for

3 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional friendly service

Exceptional friendly service! Emma did a fab job helping to sort a Coleman Stove that was not working for my Pennine Way walking mate Heli Pope!

2 April 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

28 March 2025
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent friendly staff

Excellent friendly staff. Service was exceptional. Excellent helpful advice.

27 March 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Went in to buy walking boots for our daughter DofE. Lots of knowledgeable and understanding help from Paul. Boots are working out great. Just what we were looking for.

9 March 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We called in Go Outdoors Skipton…

We called in Go Outdoors Skipton Express whilst visiting the area. I needed some new walking boots and sandals. Emma & Alfie offered great service and got me the best price on the boots and sandals. Very happy with everything and would highly recommend.

8 March 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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