GO Outdoors - Solihull (Express) Reviews 

257
•
TrustScore 5 out of 5

4.9

38-40 Mill Lane, B91 3DA Solihull, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The store is unfortunately closing which will be a sad loss as the next nearest stores are not a quick trip. I was served by John who is an asset to the company. Despite wandering in just before clo... See more

Company replied

Rated 5 out of 5 stars

Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.

Company replied

Rated 5 out of 5 stars

I was served by John who impressed me with his knowledge and care during my visit. Also pointed out a great deal on a coat (and the fact you can attach a fleece to the inside).

Company replied

Rated 5 out of 5 stars

Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the... See more

Company replied


Company details

  1. Camping Shop
  2. also in
  3. Activewear shop
  4. Bicycle Shop
  5. Climbing club
  6. Horse-Riding Service
  7. Running Shop

About GO Outdoors - Solihull (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.9

Excellent

TrustScore 5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(257)

36,823 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products at good prices. Helpful staff.

Good products at good prices.

18 September 2024
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came to the store about a few things…

I came to the store about a few things I got served very nice by Libby. I love the place. I love the service hundred percent of coming back thank you. See you soon.

15 September 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Attentive service by Reece to find some…

Attentive service by Reece to find some Merrell shoes for me this morning. Good advice regarding the vibram soles.

18 September 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good value and efficient

Easy ordering, prompt reply for click and collect, friendly helpful staff

16 September 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bruce explained clearly the options and…

Bruce explained clearly the options and enable me to try them all on. He helped me join the club and made immediate saving. So very happy either gilet and the service. I look forward to returning very soon and receiving the offers on my emails. Thanks Bruce

13 September 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking Boot Experts

I went to Go Outdoors Solihull after work to find some walking boots.
Sue who served me was super helpful, giving me great advice and different recommendations.
I tried slight variation of sizes of lots of different pairs of boots.
Sue was unwavering in her enthusiasm, going back and forth to the store room and persevered until she found the right boots for me.
I'm super happy with my choice of boots and I'm pleased that I chose to go to Go Outdoors Solihull.

13 September 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I found the staff friendly and helpful

I found the staff friendly and helpful. Would recommend this shop

13 September 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The server was very helpful and…

The server was very helpful and attentive

8 September 2024
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, knew about the product I was after, wasn’t hassled when I walked into the shop, but were available when I needed to ask a question

23 August 2024
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

#leakytenttroubles

nice people not reviewing the shop as a whole just the specific green 4 man tent we brought. how can you sell a tent that is not waterproof please? why am i sat here getting an involuntary shower and waking up in swimming pools… i cant swim. really upset with this ngl guys please sort it out. ‘waterproof tent’. where? cus i can promise it’s not this one it leaks like my grandmas bladder x

24 August 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sue was super helpful in finding my…

Sue was super helpful in finding my partner some walking boots that fitted :) - this was especially great because she needed a half size which are often difficult to find!

17 August 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sue was very knowledgeable

Sue was very knowledgeable. Able to advise based on her own experiences. Sue also took the time to find an improved deal which meant I got 2items for the price of one by ordering the item on line rather than purchasing in the shop. A very satisfied and appreciative customer. Well done Sue 👏🏼

17 August 2024
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Asked for some help, Sue listened to what I needed and directed me towards items that fit my brief exactly, very helpful, always there ready to help. And the membership prices/savings were a huge boon. Great stuff, keep it up.

17 August 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding Service

Fantastic experience at GO Outdoors Solihull today.
Great team lead by Reece the store manager helping me with a issue I had with my walking boots, the problem was sorted extremely quickly and with expert advice, I'm absolutely loving my new walking boots and will always use GO Outdoors Solihull in the future.
Well done all..

13 August 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

The ordering was easy to do, but..

The ordering was easy to do, but when I visited the shop to collect, the assistant behind the counter was on the phone for a while. To be fair, he was probably working on his own but not a great start.
My car was parked about 10 minutes walk from the shop (there isn't any parking nearer to the shop) and the parcel came in a large padded paper bag which I had to try and stuff into another bag with handles to carry it back to the car. I was going to ask for a larger carrier bag but the shop assistant was quickly back on the phone again before I could ask.
To assist future customers it might help to have a carry handle on these parcels.

1 August 2024
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great store headed up by great Store Manager

Served by Reece, Store Manager who was incredibly helpful and patient as I was choosing walking shoes, rucsac, shorts and a hat! Couldn't have picked a better store to go into and much better than buying online. Thanks Reece

10 August 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I’m disabled and two members of staff…

I’m disabled and two members of staff found what I needed upstairs and brought a selection downstairs for me to choose from.

Thanks Bruce & Sue 😊

2 August 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Sue in…

Excellent service from Sue in purchasing walking shoes

2 August 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Incredibly helpful staff

Met an incredibly helpful member of staff called Sue at Solihull store today who helped me find everything I need for a safari trip. She was super knowledgeable and advised me very well. Very patient also, as I took ages!! Store had lots of choice despite not being one of the bigger stores. Definitely recommend.

28 July 2024
Unprompted review
GO Outdoors - Solihull (Express) logo

Reply from GO Outdoors - Solihull (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look