The jacket itself is brilliant, It packs down easily, breathes well, and delivers exactly what you’d expect from Montane. The buying process, however, was a complete shambles. After checking local... See more
Company replied
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See what reviewers are saying
ROB on the fishing counter gave us some good advice on baits we needed for our 24hr fishing trip lately, subsequently in lead to my grandson landing is PB carp 24.6 lb
Company replied
We were served in store today by Tom who was really kind and took the time to make sure we had what we needed, he was patient when we realised we needed an additional item and gave great customer serv... See more
Company replied
Amy was so patient and helpful when I bought my riding gear today. She offered great advice and thoughtful suggestions, making the whole experience a pleasure. Fantastic service. Thank you, Amy!
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 121 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Swindon
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ocotal Way, County Road, SN1 2EJ, Swindon, United Kingdom
- 01793 236758
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Rob was very helpful and knowledgeable
Rob was very helpful and knowledgeable. A very pleasant experience.
4 May 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swindon
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Rob served me today and was exactly…
Rob served me today and was exactly what you hope for with customer service, he answered all questions I had regarding dropshot fishing and was happy to give me advice, great experience
3 May 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Bella-issimo!
Fantastic service from all of the staff today. But Bella on the checkout particularly shone. Polite, helpful and chatty throughout.
2 May 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Amazing advice and service.
Went to buy a bike for my son and the assistant Morgan talked to him and showed him the points of the Calibre Rail bike. Helped finish the bike and 40 mins later we were walking out. Brilliant service and advice.
1 May 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent customer service
We were served by a very helpful gentleman called Rob, who when I mentioned the items were for a DofE expedition this weekend, he told us that we could have a 10% discount. Brilliant 😊
30 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swindon
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swindon
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great service
Rob was very helpful and friendly, found us what we needed and helped us renew our membership and access our membership discount. Great service, thank you Rob!
30 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good discounts with members discount…
Good discounts with members discount card. Staff are always helpful. Francisco on the till today was particularly helpful.
29 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Julie was very helpful and lovely to…
Julie was very helpful and lovely to talk to
29 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Fantastic staff especially Adam in…
Fantastic staff especially Adam in footwear
28 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I was highly satisfied with the service…
I was highly satisfied with the service and professionalism of the staff at Go Outdoors in Swindon, I was helped today by Tay in customer service department and the Care and knowledge of all the products was beyond helpful.
28 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Large selection of good quality…
Large selection of good quality clothing ata very good price.
Francisco served us and was very helpful
28 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Alice was quick to assist and…
Alice was quick to assist and super-helpful with our various Duke of Edinburgh purchases. Really good suggestions for suitability.
Good value as usual
28 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swindon
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swindon
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
5-star review
5-star review
We had such a brilliant experience at GO Outdoors thanks to Emma.
She started with a casual, friendly conversation and very quickly understood exactly what we needed. We were looking for shorts for our rather tall 11-year-old daughter, who is right between child and adult sizes and, as you can imagine, very particular about how things feel.
Before we knew it, Emma had found us armfuls of the right sizes, colours and styles, saving us so much legwork. She got us settled in a changing room and kept checking in, bringing over a few more options as we worked out what suited best.
Emma was honest, patient, humorous, warm and genuinely helpful. It turned what could have been a tricky shopping trip into a really positive and memorable experience. Great customer service is rare, but this was exactly that.
We’ll definitely be back. Thank you, Emma!
25 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Staff member was extremely helpful
Staff member, rob was extremely knowledgeable and helped my son who is a beginner fisherman
21 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Found everything we want
Found everything we want. Served by Francisco who was incredibly polite and helpful
25 April 2026
Unprompted review
Reply from GO Outdoors - Swindon
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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