GO Outdoors - Torquay Reviews 

769
TrustScore 5 out of 5

4.9

Riviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We are new to Motorhoming and needed to buy many things for our Awning tent. The staff were so helpful with advice. They even carried most of our stuff to the tills so we could carry on browsing the s... See more

Company replied

Rated 4 out of 5 stars

Good in store experience. The assistant Holly was particuarly helpful and friendly. Unfortunately my membership has not been activated properly when I have previously joined online, otherwise this wou... See more

Company replied

Rated 5 out of 5 stars

This branch had everything that I went in to purchase. So pleased as I have not had great experiences of stock availability locally. We were served by Holly who was very helpful, friendly and polite.... See more

Company replied

Rated 5 out of 5 stars

Visited Go Outdoors Torquay yesterday to buy some camping chairs and a cooler box and the staff were really outstanding. Help was offered without having to find someone; staff were constantly visible... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 121 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Torquay

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

769 reviews

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4.9

All reviews

(769)

35,496 reviews in the last 12 months

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Rated 5 out of 5 stars

I use this store pretty regularly

I use this store pretty regularly for my camping needs and have always found the staff top notch; polite, helpful and friendly. I was there today and was checked out by Holly who was cheerful and very helpful. I’ll be back!

13 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good variety of stock

Good variety of stock
Lots set up so you can see things easily
Easy parking with lots of spaces
Friendly helpful staff
Good offers and prices
Scout and blue light card discount
Lewis on the was very friendly as was the man that helped us with the sandals for our son
Torquay store

12 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks especially to Holly for her help

We were served by Holly who was super helpful in helping us find the item we needed. I always experience great service from Go Outdoors Torquay. What a fabulous staff team.

6 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Leon was super helpful

Leon was super helpful, opened a till for us and helped carry to the car. Will shop here again.

11 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were really helpful and I…

The staff were really helpful and I found everything I needed in store.

3 July 2026
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Want to say a massive thank you to Leon…

Want to say a massive thank you to Leon in the Torquay Store. We bought a replacement tent pole he explained how to replace it and said if we get stuck to pop back in and he would help. We had to pop back as we couldn't work out how to do it. He was so helpful and did it all for us while still helping other customers. Can't give him enough praise

8 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors Torquay

I visited this store in Torquay to buy walking sandals. I was served by Rick and Leon who were both welcoming, friendly and extremely helpful. I recommended the store to my neighbour and he visited the next day and was also very happy with the goods and the service

2 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always a clean and welcoming store

Always a clean and welcoming store. I didn’t need any help, but was there to get some lightweight shorts for these ‘heatwaves’. Found a pair, but boy are the ‘technical’ shorts expensive! Holly served me at the checkout and I didn’t have to queue for long. I’m glad I no longer need to trudge over to Exeter to get to ‘Go Outdoors’.

7 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff was very helpful with my…

The staff was very helpful with my experience there. I would highly recommend this shop for camping.

7 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic staff

Staff in this store are always so warm, friendly and knowledgeable, it’s always a pleasure to visit and the store is well organised, stocked and tidy.
Holly helped us on this occasion and helped us find what we wanted and ensured my son got his DofE discount. She was really helpful and kind. Faultless service.

7 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Holly today

I was served by Holly today. Great friendly professional service, she is an asset to your company! 10/10 👍

7 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got a tent init

Very knowledgeable member of staff , Holly is a credit to the store. 🐺✂️

7 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had a lovely person called Holly she…

We had a lovely person called Holly she was so helpful and thoughtful she made the situation of the blue light card and membership so easy and smooth. Thank you

7 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection

Good selection. Holly our assistant was lovely.

7 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always helpful staff

Always helpful staff. Well organised store and very good value. Holly at the Torquay branch was particularly helpful in assisting me.

7 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler was really helpful!

Tyler was really helpful!! He helped us carry a large roof tent out to the car and to lift it onto the car before we fitted it ourselves. He stuck around to see if we needed any further help. We’re sure that if he was allowed to help us actually fit it then he definitely would have!! Thanks again :)

4 July 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and great value

Friendly, knowledgeable and helpful staff, good choice of quality products and very good discounts.

Also, very understanding on returns and problems.

29 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly staff. …

I was served by a friendly and helpful assistant. One woman called Penny was vey sweet.

27 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in on a tuesday afternoon for some…

Came in on a tuesday afternoon for some tent pegs, however Holly showed us the berghaus azarah 500 tent, we ended up purchasing as we were well in need of an upgrade and couldnt be more happy!

30 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always a great experience and staff are so welcoming and knowledgable

Always a great experience. Staff very friendly, very knowledgable about the stock and my items and sizes that I want are almost always in store.
Holly on check out today was great and helped us manage a membership card issue (on our part) and also applying a gift voucher. All very seamless and great service from everyone in the store. Thanks.

30 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

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