GO Outdoors - Torquay Reviews 

769
TrustScore 5 out of 5

4.9

Riviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We are new to Motorhoming and needed to buy many things for our Awning tent. The staff were so helpful with advice. They even carried most of our stuff to the tills so we could carry on browsing the s... See more

Company replied

Rated 4 out of 5 stars

Good in store experience. The assistant Holly was particuarly helpful and friendly. Unfortunately my membership has not been activated properly when I have previously joined online, otherwise this wou... See more

Company replied

Rated 5 out of 5 stars

This branch had everything that I went in to purchase. So pleased as I have not had great experiences of stock availability locally. We were served by Holly who was very helpful, friendly and polite.... See more

Company replied

Rated 5 out of 5 stars

Visited Go Outdoors Torquay yesterday to buy some camping chairs and a cooler box and the staff were really outstanding. Help was offered without having to find someone; staff were constantly visible... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 121 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Torquay

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

769 reviews

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4.9

All reviews

(769)

35,496 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

I did not need any help downstairs when choosing my jacket but when I went upstairs to choose some walking boots I had the help of Leon, who was both friendly and helpful. Managing to help myself and another customer at the same time

29 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jordan was super helpful and very…

Jordan was super helpful and very friendly! She managed to sort out our Go outdoors membership and my blue light discount! Thank you so much ☺️

29 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liam and Matt were both extremely…

Liam and Matt were both extremely helpful and pleasant chaps. Thanks for the help guys!

29 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis and Ellison from Torquay GO were…

Lewis and Ellison from Torquay GO were incredibly helpful, patient and knowledgeable. Very impressed and left the store feeling great.

1 May 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited the store today to grab some camping essentials

I visited the store today to grab some camping essentials and Leon was a great help!
Many thanks

29 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Particularly Leon

28 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff where pleasant and very…

The staff where pleasant and very helpful, they where happy to direct us to what we wanted. Holly on the chechout was very professional and happy to help us with the membership. The store was clean and well stocked, our experience was excellent.

26 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Gooutdoors Torquay

went to Goutdoors, purchased 3 sets of trousers, served by Holly, lovely and personable manner, very helpful

26 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good customer service and lovely staff

26 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Leon in the shoe section upstairs was…

Leon in the shoe section upstairs was super helpful and friendly! Thankyou

25 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Leon and the rest of the Staff were…

Leon and the rest of the Staff were very kind and helpful answering all the questions about different products. Probably best go outdoors experience I had and I do visit often other branches.

24 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought some walking boots,the girl…

Bought some walking boots,the girl assistant was very helpful and polite, her name was penny,5 stars.thank you.

24 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

LoVed the staff there so nice and…

LoVed the staff there so nice and helpful we was able to get a good paddle board and Leon was really good at helping us

22 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What a lovely group of people that work…

What a lovely group of people that work at this Go Outdoors store. Friendly and helpful.

20 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff

8 June 2026
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited on 19/06/26

Visited on 19/06/26. Greeted by Leon who immediately was able to show me exactly where I would find what I was looking for in a well stocked store. Have decided what I wanted another member of staff showed me where the fitting rooms were. Leon again served me when I bought my purchase. He was friendly and agreed with my criteria on spec. A very good shopping experience.

19 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly helpful staff

On entering the store the staff were very welcoming. Very helpful with the selection and purchase of a paddle board, Leon was both friendly and professional.

19 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

10/10 Thank you Leon for reminding me…

10/10 Thank you Leon for reminding me about my blue light & member card! Always amazing choice & great prices

19 June 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff ,great service

Great staff ,great service

11 June 2026
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My order was ready to collect 2 days…

My order was ready to collect 2 days earlier than forecast.

10 June 2026
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

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