GO Outdoors - Wolverhampton Reviews 

Sabrina was very helpful and could not do enough to help with my membership

Visit to Wolverhampton store was successful staff were helpful. Even though the store was under going major change. The staff member I spoke to (Sabrina) was able to direct me to the item I required and made the purchase really easy.

My friend and I bought walking boots, socks, gaiters and other items today.
We received a great deal of help from a staff member called Jo. He was polite knowledgeable, helpful and nothing was too much trouble.
If only every member of staff in all shops were this good.

Great selection. Lovely staff, friendly and helpful with good knowledge of products. Served by Abiy and Katie. Only dropped a star as issues with web order

We received a pleasant welcome at the entrance door.
We were helped to choose walking shoes. The female member of staff gave her full attention to us, brought us numerous pairs at our request to try on. She also brought alternative colour choices where possible.
We received very good customer service from Sabrina on the till.
Our visit took place on Monday 16th February 2026.

Excellent service. The staff is very helpful and friendly.

Above and beyond, yet again!
Having been recently to Go Outdoors in Wton, the boots that i had previously bought did not feel fully comfortable when i tried them on again at home. Basically it is because of my slightly broad foot and they would not accommodate walking socks.
Anyway, took them back with all tags in place and both Ann-marie and Jo went out of there way to fit me out with upgraded boots and I was so impressed that I bought an extra pair which Jo priced matched for me to make sure that I had the best deal. Can't say fairer than that. Excellent Service, Thank You both.

Staff were very friendly and helpful today during our visit. Ashley was polite, knowledgeable and provided clear useful information to include guidance relating to our membership which was due to expire.

Really great. Clean store, helpful staff. Came in for a wonder round and left making some purchases. Served by Ann-Marie - very polite and helpful member of staff. Thank you

Knowledge of staff and helpful too. Helped by a staff member called Ryan. Given really good insightful info.

Jess W was extremely helpful and knowledgeable in our visit today. She got us a great deal and was really kind.

Excellent customer service from a young gentleman called Ryan. Nothing was too much trouble with helping me with my exchange and our new items we purchased. Friendly, polite, engaging, thank you Ryan

Massive variety of good with range of items through the price brackets so easy to get something no matter the budget. The staff are very friendly and are always around to help and advise. Spoke with at least 3 staff today all genuine and friendly. Didn't get names other than Sabrina who served me at the tills.

Ordered 2 coats to store, had to pay upfront. Had a refund on the one the same day I picked them up. Returned the other one a week later. Staff said they were having trouble with the till so will have to initiate the refund with PayPal through the tablet. She gave me a written receipt and assured me I would receive the refund in 3-5 working days. Never received it. Returned to the store where they said I would have to call customer service(said they weren't able to do this for me!) Rang there and then. He asked for a picture of the receipt as he said there had been no return made. He then assured me that he had started the return and I would receive it in 3-5 days. NO REFUND!! I had to raise a case with PayPal to get my refund, which I have just received. PayPal said go outdoors didn't respond to their complaint.
ABSOLUTELY SHOCKING COMPANY!!!!! DONT ORDER INTO STORE AND PAY BEFOREHAND OTHERWISE YOU WON'T GET A REFUND!!!! THEY ARE A DISGRACEFUL COMPANY

Great in there and abi was great couldn’t ask for more

Staff have gone above and beyond with their customer service. They put by some walking boots for me for 2 weeks which was when I was travelling up from Worcester to attend a hospital appointment at New Cross. They also honoured the sale price even though the sale had finished and technically the boots were full price again. A big thank you to Vicky and Simran.

Vicky was very kind and helpful and made our visit a pleasure.
I was with my son-in-law preparing for an upcoming trip to Iceland.
Vicky helpfully showed us the available choices and took time to discuss my needs. She demonstrated patience, kindness and humour along with excellent product knowledge.
Only after having made my main choices did Vicky mention that she was the manager.
She showed good skill in helping Simran check us out efficiently at the till.
Thankyou Vicky
( and good luck with your upcoming refurbishment at Wolverhampton Go Outdoors)

There were four of us who needed new walking boots and the lady who helped us was very patient, helpful and had great knowledge of the products. I’m sure it was a challenge trying to fit four people with very different needs at the same time but we all came away with a pair that we are very happy with.

Great service! Staff are very friendly and helpful. Was served by Ann-Marie she was welcome and chatty and very friendly to our son.

Always a great place, I do believe the quality of clothing and styles are so much better then the high streets! Great shopping experience as always, a lot to offer and great customer service. I was served by Annn Marie who was pleasant.

Great place and great value!