I originally ordered 2XL Peter storm Malham stretch waterproof jacket replace my existing 2XL, jacket arrived noticed cut of jackets fittings not same as other 2XL more tailored. Went to York Vangarde... See more
Company replied
Location
Switch locationVangarde Way, YO32 9AE Huntington, England, GB
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Well I looked online for a changing robe, the website showed items yet said come instore to look at more available which is good as id like to see them not just pictures so we did what a wasted journ... See more
Company replied
We were at Go Outdoors York Vangarde Wednesday 9th September. My wife was looking for some extra shorts she had previously purchased in the Go Outdoors in Gateshead. We thought we were out of luck but... See more
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What a wonderful young lady you have working for your company. Nibal is not only knowledgeable with the products you sell but also the best way you can pay with easy instalments making the whole exp... See more
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Company details
- #61 of 80 best companies in Camping Shop
- #63 of 122 best companies in Activewear shop
- #68 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
Written by the company
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Vangarde Way, YO32 9AE, Huntington, England, United Kingdom
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Mark was a star!
Mark at York Vangarde was fantastically helpful and patient when my wife and I called in to buy running shoes. His product knowledge, and knowledge of physiology and running in general was reassuring as we are far from being experts. He explained the differences between shoes and was generous with his time as he went back to the store room for numerous different pairs. I would give him 10 stars if I could.
12 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - York Vangarde
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Recent visit to york vanguard go…
Recent visit to york vanguard go outdoors store to buy a yeti coolbox and other camping gear. Absolutely wonderful service, staff helpful and knowledgeable. Other stores should use your store as an example of excellent customer service. Thank you.
11 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sue was very helpful today
Sue was very helpful today, she was informative & happy to go above & beyond.
10 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Awesome service by Bethany and great…
Awesome service by Bethany and great range of outdoor gear👍👍👍👍👍
Thank you 🤩
Thank you also from Shiva for water and dog biscuits🐶🐶🦴🐶🐶Go Outdoors may have just become her favourite walk!
10 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Sue really helped give some great…
Sue really helped give some great advice on brands including both their pros and cons
10 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent product advice from Sue
Excellent product advice from Sue, knowledgeable, enthusiastic and vet helpful.
Was able to get what I wanted based on her help
10 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
I recently have a trip backbacking abroad and I visited go outdoors vanguard York to pick up some essentials. I ran into Eve in store who helped me pick out some items and give some excellent recommendations. I am forever grateful for the service giving while I was in store. I now feel much more confident going ahead with my trip thanks to Eve even getting some suggestions from her own personal experience.
8 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I visited the store today & the service…
I visited the store today & the service i received from the staff member named charlotte was fantastic.
9 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful staff member
Extremely helpful member of staff called Owen who helped resolve a small issue swiftly. Very courteous, demonstrating excellent customer service.
9 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Erin was great helping with sunglasses!
25 April 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great store with lots and lots of…
Great store with lots and lots of excellent gear. Lily was brilliant and advised me very well
9 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Returned a tent
Returned a tent, due to really difficult pole set up. CLIVE at york was exemplary. He was profesional , courteous and definately new what he was talking about.
Happy with refund and will return to look at a new back packing tent.
8 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Bethany was amazing and helpful…
Bethany was amazing and helpful trailing up and down the store looking for bits
7 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Exceptional staff …
Someone is always there to help and the cashier was lovely and helpful
If you are served by Niamh, you are in extremely safe hands!!
8 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - York Vangarde
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Katie was fantastic
Katie was fantastic - very knowledgeable, friendly, and enthusiastic. Thank you!
8 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Erin
Erin gave excellent service, she was really friendly, knowledgeable & helpful. I'll definitely be coming back
7 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fabulous stock and a very lovely young…
Fabulous stock and a very lovely young lady called Erin served me.
7 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
We had a fantastic experience at go…
We had a fantastic experience at go outdoors York Vanguard. Josh helped us find the perfect baby carrier for our 1 year old and Naimh price matched it at the till. Great service from both - highly recommend!
7 May 2026
Unprompted review
Reply from GO Outdoors - York Vangarde
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
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