Gopuff Reviews 1,372

Horrible Experience, Please Don't buy anything from them. They are Scam..As soon they have your card info , They gonna charge you exorbitant amount of money without your permission without orders, and when you tried to contact customer support,No Answer..They Are SCAM

I would like to sincerely thank Mohammed Shabir for his dedication, hard work, and thoughtfulness. He personally called me, delivered the chocolates safely, and was so considerate knowing that my mother is elderly and unable to go out. Honestly, he went above and beyond in every way. Words truly fall short when describing someone with such sincerity and devotion.

Thank you Gopuff for employing people like Mohammed.
We need more people like him with his hardworking.

Says delivered but it wasn't and chat support saying I gave them pin which didn't happen!!! No support!! No checking anything out!! Even asked driver to give description of me and I'll send ID to prove he didn't deliver but they didn't care!! Do not use!!! Robbers!!!

I finally cancelled my ‘fam’ account today. I had 6 packs of watermelon delivered that were ALL inedible - and a pack of stirfry that went off the day before. The service is very convenient, but their rising costs and lack of customer service (good luck talking to a person!) worries me. I’m voting with my feet...

Didn’t even want to give 1 star. Groceries supposed to be delivered by 3pm. Tracking kept saying out for delivery and delivery delayed. Had ordered via Amazon platform. They cannot contact GoPuff drivers or track delivery. In the end no groceries. I will never order via GoPuff again and as a result of the poor support that Amazon could provide I will not be ordering through them again either. It was the most appalling and inadequate service. Do not use.

I used to use this every week

as the mother of disabled children it's really hard to me to go out and get shopping so I did a weekly delivery, this often had issues with mouldy food and their customer service is awful but this week they accidentally doubled my order, charged me for it twice and then refused to refund me as the driver had already left it at my door, I've spent 2 hours arguing with the customer support manager about a refund, but apparently it's my fault so now my bills are going to bounce because of a technical issue with the app and they honestly couldn't care less. Shame on them and I've cancelled my membership, informed the local newspaper for a little story and told all those id introduced to the app to not bother with it.

My courier stole from me and Gopuff did nothing to help. “Items were packed scanned and delivered” alcohol was stolen from my bag. This is not a company who I trust if they employ thieves and do not reprimand them. Do not use this company. The customer service is awful !

A company of liars, you order but it always takes at least double if not treble the amount of time stated. Have upgraded my account in the past and it was just as bad.
Good concept bad in practise could not recommend less. Many other options out there give these jokers a wide berth.

They are thieves. They sneak in an exorbitant tip of their own deciding on the app and then refuse to remove it. So anyway, I wasted my time with their stupid online chat box customer service who is of zero help at all because they don’t have anyone you can actually call, only to be told no they cannot remove the tip that they put on the order themselves. So now I will dispute the entire charge with my bank bc F them. Also, they have sent me frozen Yasso Greek yogurt bars twice now that were completely melted and then refrozen. They were bad. So they don’t take care of the food products they bring to you either. Another time right after I placed the order I realized it was going to be delivered to an old address and they refused to change the address even though I had just placed the order and suggested that I drive to the old address and pick up the order myself which WHAT?!?!!! Never again.

Why did my family and I spend just over an hour using multiple valid cash methods only to keep getting a payment error problem.

Totally crazy and a complete waste of time.

Then I looked up the reviews, which indicated many customer frustrations, and honestly I didn't even want to read any more comments!

I just went back to GoPuff and deleted everything on the account.

"GO PUFF....CAN GO"!

Terrible do not order from here it will not arrive twice they got me because I was in a pinch ordered and it never came. And they try to keep your money. I repeat do not order from them

Sure wish I had read reviews before engaging this company. Everything is fine if you get what you ordered. I was missing two items, and it took me an hour communicating via chat without a sufficient resolution.
The store showed that I had ordered four items, but the delivery driver only showed two. So he refused to pick the other two. Now I can't change the tip to reflect my dissatisfaction with his decision and I have to wait 3-5 days to get my money back for thier error. Stay far, far away!

This isn’t even about their products, delivery, or service. If you are thinking about joining the Gopuff team DO NOT!!! Their employees work their asses off and sacrifice so much to try and make this company better. The instant you don’t bend over backwards for them they start writing you up and then firing you. I know of employees that have been let go for “restructuring” when in reality it’s because you asked for a raise or god forbid a hurricane comes and you want to make sure your family is ok. I will NEVER use them because of how their treat their staff.

Can't even sign into their website. Kept getting a "try again" notice and after a few times got another notice saying "too many attempts." Completely useless.

DO NOT USE THIS SERVICE!

I am certain that the delivery drivers steal from the bags, and that customer service is covering for their actions.

I ordered a few items yesterday, and one of the items was missing, so naturally, I contacted customer support and told them what was going on. They got back to me with a scripted message about not being able to refund me the missing item.

So goouff has started putting Nigt cards claiming $30 dollar “gifts” well these “gifts” will cost you $16-$120 plus dollars.

Way to bend over loyal customers. I have gotten these from other websites and got great gifts for $5 shipping.

Not gopuff they spparently do not respect their customers.

Bottom line Head of Marketing and CEO should resign. Their reviews here show why.

Drivers steal customers items or they do not pack the items either way I couldn’t get a refund customer service is zero. Won’t use this company again. They are thieves!

I had made an order of 52.00 and only received 3 items , when contacting them the agent was disgusted refused to help and refused to give my money back or even resolve the issues, never ever again will I be wasting my money! I work damn hard the ambulance service and as far as I’m concerned they basically stole from me and my children! Disgusting service

Missing £31.44 worth of items from my £55.29 order and then they outright refuse to refund me. I even told the driver they were missing, and provided all the photos/evidence they asked for. They also sometimes suggest buying cigarettes when you checkout!!!

Update:
After support outright refused to talk to me about this, I disputed with PayPal. PayPal sided with me and I finally got my money back for the missing items. It shouldn't have to be like this

Never had this before but I didn't receive 2 items from my order and they have refused to refund it! I immediately rang the driver and he said he had delivered everything he had. Contacted customer support who told me every item had been scanned so they couldn't refund me. Tried to call the driver again but was blocked from doing so. Obviously it's impossible to prove you did not receive an item so am now stuck. This was my first order with this company and I used a £15 discount code, coincidentally the value of the 2 items was about £15, which makes it feel like it could be a scam? Either way appalling.