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Review summary

Created with AI, based on recent reviews

Considering 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent stitching, genuine-feeling materials, and overall appearance of the items. Many people are also very satisfied with the customer service, highlighting their responsiveness, helpfulness, and willingness to resolve issues. The ordering process is generally smooth, and many consumers express happiness with their purchases, often becoming repeat customers. However, some people were dissatisfied with the delivery service, experiencing issues such as lost packages, incorrect zip codes, and delays. A few other people also felt that the product quality was not always up to par, mentioning issues like crooked logos, misaligned prints, and incorrect colors. There were also occasional reports of customer service being unresponsive or unhelpful when trying to resolve specific problems.

What people talk about most

Product

People report positive experiences with product, often praising the high quality, stylish design, and... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting the craftsmanship,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the outstanding and amazing... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction, with some... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping times, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a black Louis Vuitton bag on Gorchic. When the bag arrived, it was the wrong size. It took a bit of back and forth, but Gorchic did right by me and sent the right bag to me. Very happy to hav... See more

Company replied

Rated 5 out of 5 stars

I’ve recently ordered two separate times from this company (1 black LV Speedy soft 30& a LV OG color Speedy 40) , both bags look great, my Speedy 40 does have one of the teeth on the zipper a little b... See more

Company replied

Rated 5 out of 5 stars

Just received my Saint Lauren lemon hobo bag.. top quality stitching is wonderful, hardware looks real and material feels genuine.. shipping was fast. Overall bad is gorgeous. Can’t wait to use the fi... See more

Rated 5 out of 5 stars

I’ve placed a couple orders with them and have been extremely satisfied every time. The last one in particular, it turned out what I purchased was no longer in inventory. They quickly reached out and... See more


Company details

  1. Fashion accessories shop
  2. Bag shop
  3. Shoe shop

Written by the company

Gorchic - Your expert guide to the most authentic-looking bag. At Gorchic, we don’t just sell bags — we curate against the authentic. Every style we offer is benchmarked against the authentic designer version: the silhouette, the stitching, the leather feel, the hardware, even the smell. If it doesn’t measure up, it doesn’t make the cut. That’s how we help you skip the bad knockoffs — and find the one that actually looks right.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase the bag!!

Their products are great quality! I am very impressed. I'm so in love with my purses! I did have an issue with my order but they did fix the problem the way I asked them to so the costumer service is great as well.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The quality just keeps getting better !!

Every time I get one of my bags, I get so excited! The quality just keeps getting better and better, you can really see it in everything, from the material to the hardware. They pay attention to every detail, and it definitely shows. They look amazing, and I’ve never had any issues with delivery. Honestly, there’s no need to buy the real thing! save your money and get it from Gorchic instead!😁

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I love the quality pieces

I love the quality pieces. I’ve never been disappointed and always get so many compliments on my bags! Love that the shipping is quick and you also get a quality check email beforehand. Definitely recommend!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Inspired by Chanel Bag

Beautiful Inspired by Chanel Bag, medium black leather with silver hardware, excellent quality, customer service was great and delivery was 11 day, packaging was excellent too, 10/10 from me. I will definitely be buying from Gorchic again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Top-tier experience every single time

Top-tier experience every single time. I own multiple bags from Gorchic and the quality never misses. I’m especially picky about zipper details, and theirs are smooth and super well-made. The attention to detail is spot on. Shipping is quick, and I love that they do a quality check before sending each item out. I get compliments on my bags nonstop. Would absolutely recommend Gorchic to anyone and will continue to order from them.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch Quality

Everything I've gotten from Gorchic has been such great quality. I tell all my friends and family to buy from here because I love the bags so much. I'll never shop anywhere else! 10/10!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

New favorite bag!!!

I just received my new LV bum bag and I love it! It is such great quality, and it came so quickly. It's JUST like the photos. It's my new fave bag and I get so many compliments.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I so enjoyed working with Gorchic

I so enjoyed working with Gorchic. The merchandise is absolutely beautiful and such has great quality. The attention to detail is amazing and I absolutely love my bag. I could not recommend Gorchic any more than I do. Thank you so much for the opportunity!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely adore gorchic

Absolutely adore gorchic! The bag I received is top notch quality. The packaging was very secure and the bag arrived in perfect condition. I get so many compliments when I’m out wearing the product!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently got my LV bag from Gorchic…

I recently got my LV bag from Gorchic and I’m honestly so impressed! The quality is amazing the material feels durable and looks so close to the real thing. The stitching and details are super well done, which I always look for.

Shipping was also really fast, which was a huge plus, and the communication throughout the whole process was great. I was kept updated the entire time, which made me feel really confident about my purchase.

Overall, such a great experience if you’re thinking about ordering, I definitely recommend checking them out!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m really impressed with Gorchic

I’m really impressed with Gorchic! The bag quality exceeded my expectations — the materials feel durable and well-made, and the hardware is sturdy with a nice, polished finish. You can tell attention to detail went into the design.

Shipping was also handled with great care. Everything arrived well-packaged and protected, which I really appreciated. On top of that, their customer service was responsive, friendly, and helpful throughout the process.

Overall, a great experience from start to finish — I’d definitely recommend Gorchic and will be purchasing again!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I have now received 6 bags from Gorchic…

I have now received 6 bags from Gorchic and they are all just as pictured. Quality is amazing, zippers on the bags are higher quality, leather and suede are in perfect condition. All of my bags have arrived with a box and dust bag. I continue to get compliments on them. Great company and amazing bags for the price

3 March 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam, within days of placing an order, their website no longer worked. Emailed customer service, no response . Contacted the company through their IG page and asked for an update, was given a link that does not work. Requested a cancellation and refund of my monies , CRICKETS ! They respond 3 days later to tell me they are slow on the weekend and they already shipped my product , gave me a tracking link that does not work . I requested a refund way before the weekend . They offered to intercept the package but charge me a 10% fee, their excuse : a refund processing fee that doesn’t come from them as a business, but from my bank . Their own lies don’t even make sense . I do not believe their good reviews are legitimate.

UPDATE : since I’ve reviewed my experience, this company has been relentlessly asking me to remove my post , 4 emails in 24 hours . Quid pro quo kinda thing , we are giving your money back, please remove it . They have also posted screenshots of an email that was never sent to me where they were offering me a gift to compensate for the experience. That email was not sent to me, I have received an email offering a 40% discount on my next order . I will make myself clear, I don’t want any discounts or free gifts. Only after my 1 star review did customer service switched their attitude and tried to help , prior to it, all I’ve received was snarky comments, lies and excuses. I’ve received my refund and lo and behold, it was in full, no bank fee. They were trying to keep some of my money .

UPDATE 2: after requesting to stop being contacted about removing my review and made myself clear I do not want any type of discounts and gift, this company has reached out to me AGAIN offering me a free Chanel bag to remove my review. I will not respond to feedback bribery and manipulation , my experience is real.

10 April 2026
Unprompted review
Gorchic logo

Reply from Gorchic

Updated Customer Service follow-up

Hi there,

We’re truly sorry to hear about the frustration you’ve experienced, and we sincerely apologize for the delay in communication. We understand how important it is to have your concerns addressed promptly.

Regarding the 10% fee for intercepting the package, we’d like to clarify that this fee is applied by the bank as part of the refund processing, and it’s something we specifically request from them when trying to intercept a package. Normally, banks charge a processing fee for such actions, and we were simply trying to expedite the process for you. We apologize for any confusion caused by this.

We’re glad to hear that you’ve received your full refund, and we appreciate your patience during this process. We understand how disappointing it can be when communication doesn’t meet your expectations, and we’ll take your feedback into account as we continue to improve our customer service.

Thank you for your understanding, and if you have any other concerns, please don’t hesitate to contact us directly.

Kind regards,
Gorchic Customer Care Team
------------------
Updated Customer Service follow up
Hi Giana,

We’d like to update you on the progress regarding your order. We’ve issued a full refund for your purchase, and the processing time will depend on your bank.

To further compensate for the inconvenience, we would like to send you a complimentary gift package to enhance your shopping experience. We hope this will make things right for you.

Please reply to our customer service email with your updated shipping address so we can proceed with sending the gift package.

We truly appreciate your patience and understanding.

Best regards,
Gorchic Customer Care Team
------------------
Hi there,

We’re truly sorry to hear about the frustration you’ve experienced, and we apologize for the confusion and delays in communication.

It seems there was a temporary technical issue with our website, which is why you encountered difficulties accessing it. We understand how this must have been frustrating, and we apologize for the inconvenience it caused. Every order we have shared QC info and latest tracking info. We should send your the screenshot about your order. Sorry again for the link you can't enter about some network problem.

Regarding your order, we did respond as quickly as possible, and we sincerely regret that you feel the information provided was unclear. While we are happy to assist with cancellations, We offered to intercept the package as a solution, but there is a standard fee applied by the carrier for this process, which is outside of our control, this is your bank cost.

We do understand your concern, and we are more than happy to provide a refund for eligible cases. We apologize if our communication caused confusion and inconvenience. If you still have questions or would like us to assist further, please reach out to service@gorchic.com
and we’ll do everything we can to resolve this for you.

Thank you for bringing this to our attention. We strive to continuously improve our service.

Kind regards,
Team Gorchic Service

Rated 5 out of 5 stars

Five star service!

This is an amazing company. I had an issue with the bag and they resolved it almost immediately. And I was very pleased with the resolution. I will be giving my business to this company always. Thank you so much.

10 April 2026
Unprompted review

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