"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more
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See what reviewers are saying
How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
All the staff are extremely helpful and friendly, always a smile. Very informative.
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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I would recommend Gordons Direct to any one
I found Gordons Direct via Google. I purchased some aftershave. The price was the best I could find and delivery was quick and well packed. Would defiantly use Gordons again and would not hesitate to recommend to any one.
Gordon's answer to my review
If you read the reply from Gordon's to my review of 24th September, they state that I was in contact with their customer services dept,and actually spoke with them.
This is incorrect. It never happened.
I'm surprised and disappointed that Gordon's would actually do this.
Will be interesting to see how they explain this nonsense.

Reply from Gordons Chemists
Delivery still not arrived some 12 days…
Delivery still not arrived some 12 days later

Reply from Gordons Chemists
100% Happy with my order and the…
100% Happy with my order and the delivery time frame. Would use this company again.

Reply from Gordons Chemists
Easy to find what I was looking for
Easy to find what I was looking for. Value for money. Goods delivered in a timely fashion.
Fast delivery and great offers .
Was served by a lovely women named…
Was served by a lovely women named Lisa. She was so helpful and her positive attitude made my shopping experience 💯. I regularly shop in the donaghadee branch. She is always friendly, helpful and has an amazing personality.
Amazing
Could not find my Nivea body cream anywhere in the UK and then I stumbled across Gordon’s. And they did not disappoint, ordered Friday and my parcel arrived on Wednesday. I will definitely be ordering again very soon.
great price and fast delivery
Went to Gordons Pharmacy Longstone St…
Went to Gordons Pharmacy Longstone St Lisburn to get passport photos for my baby daughter (5 months) as they advertised online they provided baby passport photos. Was told by a member of staff that they only did baby passport photos - from age 2 years ! Would be useful if they stated that on their website.
Had to go into centre of Lisburn, carrying baby in car seat - to Snappy Snaps who provided an excellent service. Will be going to Snappy Snaps in future !

Reply from Gordons Chemists
I am very pleased with my order and…
I am very pleased with my order and happy with the speed at which it was delivered. It was thoroughly packed well and I definitely order again. Thank you Gordon's Chemist
Shocked at how fast the postage was and…
Shocked at how fast the postage was and well packaged
Items double-checked by dispatch.
Very pleased with the speed and efficiency of order dispatch. You can tell it’s done properly, items ticked off invoice sheet in blue pen, then red pen ticks ie it’s checked properly, not just randomly hoofed in the box. I’ve emailed to thank them, and will certainly shop with them again.
Perfect
Perfect! Good range of products.
Great price and delivery was quick - will shop here again
The staff who deal with my order are…
The staff who deal with my order are efficient and caring
I.am not very good at walking and no longer drive though my husband takes me shopping but I much prefer to place this fairly regular order on line.
To be honest I wasn't sure this site…
To be honest I wasn't sure this site was real but it was and amazing service and product was a great price, glad I treated myself, would definitely recommend and use again.
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