Gordons Chemists Reviews 

6,505
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more

Rated 5 out of 5 stars

How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more

Rated 5 out of 5 stars

I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more

Company details

  1. Perfume store
  2. also in
  3. Cosmetics shop
  4. Hair product shop
  5. Toiletries Shop

Written by the company

Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.


Contact info

4.0

Great

TrustScore 4 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(6,505)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would recommend Gordons Direct to any one

I found Gordons Direct via Google. I purchased some aftershave. The price was the best I could find and delivery was quick and well packed. Would defiantly use Gordons again and would not hesitate to recommend to any one.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Gordon's answer to my review

If you read the reply from Gordon's to my review of 24th September, they state that I was in contact with their customer services dept,and actually spoke with them.
This is incorrect. It never happened.
I'm surprised and disappointed that Gordon's would actually do this.
Will be interesting to see how they explain this nonsense.

3 October 2025
Unprompted review
Gordons Chemists logo

Reply from Gordons Chemists

Dear Mr. Hodges

Please accept our apologies for any confusion caused. It was my understanding that a member of our senior management team had been in touch with you, and I apologise that I've gotten this wrong.

I'd be grateful if you could contact us via email, to provide us with your contact details. We'll then be able to reach out to you in person.

Apologies again for this confusion.
Peter | Gordons Chemists

Rated 1 out of 5 stars

Delivery still not arrived some 12 days…

Delivery still not arrived some 12 days later

29 September 2025
Unprompted review
Gordons Chemists logo

Reply from Gordons Chemists

Hi Rob

Many thanks for getting in touch. We're very sorry to learn that your order has not reached you, to date.

We'd be grateful if you could get in touch with our Customer Services team by emailing: info@gordonsdirect.com. We look forward to hearing from you.


Best wishes
Gordons Direct

Rated 5 out of 5 stars

Was served by a lovely women named…

Was served by a lovely women named Lisa. She was so helpful and her positive attitude made my shopping experience 💯. I regularly shop in the donaghadee branch. She is always friendly, helpful and has an amazing personality.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Could not find my Nivea body cream anywhere in the UK and then I stumbled across Gordon’s. And they did not disappoint, ordered Friday and my parcel arrived on Wednesday. I will definitely be ordering again very soon.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Went to Gordons Pharmacy Longstone St…

Went to Gordons Pharmacy Longstone St Lisburn to get passport photos for my baby daughter (5 months) as they advertised online they provided baby passport photos. Was told by a member of staff that they only did baby passport photos - from age 2 years ! Would be useful if they stated that on their website.
Had to go into centre of Lisburn, carrying baby in car seat - to Snappy Snaps who provided an excellent service. Will be going to Snappy Snaps in future !

13 May 2025
Unprompted review
Gordons Chemists logo

Reply from Gordons Chemists

Hi Desmond,

Please accept our apologies for any inconvenience caused.

Unfortunately we aren't able to offer a Passport Photograph service to children who are unable to stand/sit unaided.

Best wishes,
Gordons Chemists

Rated 5 out of 5 stars

Items double-checked by dispatch.

Very pleased with the speed and efficiency of order dispatch. You can tell it’s done properly, items ticked off invoice sheet in blue pen, then red pen ticks ie it’s checked properly, not just randomly hoofed in the box. I’ve emailed to thank them, and will certainly shop with them again.

28 April 2025
Unprompted review

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