"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more
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See what reviewers are saying
How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
All the staff are extremely helpful and friendly, always a smile. Very informative.
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
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Replied to 83% of negative reviews
Typically replies within 24 hours
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Excellent service from start to finish
Excellent service from start to finish. Needing a top up on my perfume and usually pop into the Gordons Chemist in Belfast but hadn't any time. Went online and ordered on Saturday, came home from work on Monday and was pleasantly surprised that my delivery was waiting for me.
Reasonably priced, quick delivery and secure payment facilities through the website. Ideal for my needs.
Staff are excellent in gordons…
Staff are excellent in gordons milngavie.always have a smile.know you by name and ask how you are.pharmacists are very nice along with dispensers.susan was always helpful when I was looking buy something.best chemist to go into in milngavie.thorougy recommend them.
Very impressed from ordering to…
Very impressed from ordering to receiving. The hand cream is excellent I brought a tube back from Australia so I knew how good it is
Gordon's Direct: wonderful chemist
You can only say good things about Gordon's, absolutely brilliant fast delivery,and generally prices are better than anywhere else..
Spillage during transit
First off items were delivered in good time ,and only one issue stops me giving more stars .Problem was quite obvious when box was handed to me by neighbour as dpd courier left it at next house up rather than my own,but real issue was i lost most of 2 bottles of the loreal shower gel ,remaining 4 were fine ,but 3 quarters of the 2 bottles had the caps off,i believe the 6 bottles should have been put in the narrow box they ship in ,which alone would have prevented this loss,the caps are easy to pop off and even some sellotape could have been placed as a precaution.
Ive since bought another 6 from amazon which did ship in original manufacturer narrow box which was then placed in larger box with another item ,and no spillage.Prevention better than cure.Thanks

Reply from Gordons Chemists
excellent communication and quick…
excellent communication and quick delivery. no issues whatsoever with delivery. very happy with purchase!
I was looking for a Joop fragrance and…
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilot reviews so took the gamble.
Goods turned up within a few days exactly as described!
Highly recommended and certified legit by me!
Delivered really quick and kept updated…
Delivered really quick and kept updated from point of ordering to delivery
Shocking employees all with an…
Shocking employees all with an attitude, rude, unprofessional and always saying how busy they are. Sorry that our health conditions are causing you all big issues! Everyone who works is busy…its called a job and without the customers there would be no job! #wakeup #manners #professionalism

Reply from Gordons Chemists
Fair price, prompt delivery.
It's hard to find the toothpaste I purchased anywhere else. The price was fair, and delivery was prompt with good communications about the order and delivery. Would have been 5 stars if delivery was free.
Really good company
Really good company. Fast delivery. Ordered to wrong address. Emailed them immediately. They corrected my mistake. Thank you!
Excellent service …
Excellent service at a very reasonable price. Very happy with the product.
I ordered from Gordon’s for the first…
I ordered from Gordon’s for the first time on line. The product was a great price.
So easy to place my order and pay,excellent value too, arrived on time and well packaged.
Don’t take £50 notes even though they…
Don’t take £50 notes even though they are legal tender
uncertain that its genuine
Not convinced that the perfume I purchased is 100% genuine. I purchased two 90 ml of Classique by Jean Paul Gautier , My friends and family have commented that they can't smell my usual perfume , of which I have worn on and off for the last 20 years. I shall return the unopened one for a full refund

Reply from Gordons Chemists
Poor staff experience
Went to Gordons Springhill to get Beconase Spray as recommended by my GP. He told me my current spray has no steroid so will not be effective against my sinus condition. I went to the pharmacy and after a while the staff who also consulted with the Pharmacist informed me that i need a prescription for Beconase Steroid spray. I came home and rang the doctor again who was a little surprised at the lack of knowledge of the Pharmacy and even a quick google search tells me that The active ingredient in Beconase is a corticosteroid / steroid. I suggest you train your staff.

Reply from Gordons Chemists
amazing company to deal with .
amazing company to deal with .. excellent product, professional fast delivery. always go the extra mile
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