Gordons Chemists Reviews 

6,505
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more

Rated 5 out of 5 stars

How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more

Rated 5 out of 5 stars

I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more

Company details

  1. Perfume store
  2. also in
  3. Cosmetics shop
  4. Hair product shop
  5. Toiletries Shop

Written by the company

Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.


Contact info

4.0

Great

TrustScore 4 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(6,505)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Needing a top up on my perfume and usually pop into the Gordons Chemist in Belfast but hadn't any time. Went online and ordered on Saturday, came home from work on Monday and was pleasantly surprised that my delivery was waiting for me.
Reasonably priced, quick delivery and secure payment facilities through the website. Ideal for my needs.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Staff are excellent in gordons…

Staff are excellent in gordons milngavie.always have a smile.know you by name and ask how you are.pharmacists are very nice along with dispensers.susan was always helpful when I was looking buy something.best chemist to go into in milngavie.thorougy recommend them.

6 January 2025
Unprompted review
Rated 3 out of 5 stars

Spillage during transit

First off items were delivered in good time ,and only one issue stops me giving more stars .Problem was quite obvious when box was handed to me by neighbour as dpd courier left it at next house up rather than my own,but real issue was i lost most of 2 bottles of the loreal shower gel ,remaining 4 were fine ,but 3 quarters of the 2 bottles had the caps off,i believe the 6 bottles should have been put in the narrow box they ship in ,which alone would have prevented this loss,the caps are easy to pop off and even some sellotape could have been placed as a precaution.
Ive since bought another 6 from amazon which did ship in original manufacturer narrow box which was then placed in larger box with another item ,and no spillage.Prevention better than cure.Thanks

5 December 2024
Unprompted review
Gordons Chemists logo

Reply from Gordons Chemists

Many thanks for taking the time to provide us with this feedback. We're deeply sorry to hear of the issues you've experienced with your order.

Please contact our Customer Services team to provide us with your order details, and we'll be able to resolve this for you.

Best wishes, and thanks again for taking the time to review our service.

Rated 5 out of 5 stars

I was looking for a Joop fragrance and…

I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilot reviews so took the gamble.

Goods turned up within a few days exactly as described!

Highly recommended and certified legit by me!

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Shocking employees all with an…

Shocking employees all with an attitude, rude, unprofessional and always saying how busy they are. Sorry that our health conditions are causing you all big issues! Everyone who works is busy…its called a job and without the customers there would be no job! #wakeup #manners #professionalism

11 November 2024
Unprompted review
Gordons Chemists logo

Reply from Gordons Chemists

Many thanks for taking the time to leave us this feedback. We're deeply sorry to learn that you've had a negative experience when visiting one of our stores, and we're keen to learn more about this.

We would be extremely grateful if you could send us some further details about your visit by emailing: info@gordonsdirect.com

We look forward to hearing from you, looking into this for you and hopefully learn from your experience.

Best wishes,
Gordons Chemists

Rated 4 out of 5 stars

Fair price, prompt delivery.

It's hard to find the toothpaste I purchased anywhere else. The price was fair, and delivery was prompt with good communications about the order and delivery. Would have been 5 stars if delivery was free.

14 October 2024
Unprompted review
Rated 2 out of 5 stars

uncertain that its genuine

Not convinced that the perfume I purchased is 100% genuine. I purchased two 90 ml of Classique by Jean Paul Gautier , My friends and family have commented that they can't smell my usual perfume , of which I have worn on and off for the last 20 years. I shall return the unopened one for a full refund

19 August 2024
Gordons Chemists logo

Reply from Gordons Chemists

Dear Sharon

Many thanks for your enquiry, and for your custom. We greatly appreciate that you have chosen to shop with us.

Please be assured that every item we sell is fully genuine and authentic, and has been sourced only from a Licenced Distributor.

The item you have purchased is an Eau de Toilette, which has less concentration than an Eau de Parfum; so this perhaps explains why you find the item you've received to be different to what you'd expected.

You can of course return any unopened item to us; please contact our Customer Services team at info@gordonsdirect.com to arrange this.

Best wishes
Gordons Direct

Rated 1 out of 5 stars

Poor staff experience

Went to Gordons Springhill to get Beconase Spray as recommended by my GP. He told me my current spray has no steroid so will not be effective against my sinus condition. I went to the pharmacy and after a while the staff who also consulted with the Pharmacist informed me that i need a prescription for Beconase Steroid spray. I came home and rang the doctor again who was a little surprised at the lack of knowledge of the Pharmacy and even a quick google search tells me that The active ingredient in Beconase is a corticosteroid / steroid. I suggest you train your staff.

7 September 2024
Unprompted review
Gordons Chemists logo

Reply from Gordons Chemists

Dear Michael,

Thank you for taking the time to send us this review.

We are so sorry to learn of your experience in the Springhill branch, this has been sent to our senior management to investigate. Would you mind providing us with your contact number please to info@gordons-chemists.com?

We hope to get this resolved, if you need anything else please do not hesitate to contact us.

Best wishes,
Charlotte
E-Commerce Assistant

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look