"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more
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See what reviewers are saying
How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
All the staff are extremely helpful and friendly, always a smile. Very informative.
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
4.0
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer
I made an online purchase and something was missing from my item.
A quick call and it was resolved without any issues.
I wish all customer service was so easy to deal with.
Thank you 😊
26 January 2024
Unprompted review
My Sarah Jessica Parker perfume set was…
My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phoned with a query on my delivery the staff could not have been more friendly and helpful , oh an the perfume smells amazing by the way 😁
4 January 2024
Unprompted review
I ordered perfume for my bf was worried…
I ordered perfume for my bf was worried about delivery and negative comments, but my experience was good, they were always answering and helping and I got my parcel on time. I would recommend
29 December 2023
Unprompted review
Highly recommended
Product as described, fast delivery, great communication. I would use it again. Thank you
18 December 2023
Well packed up and really strong box…
Well packed up and really strong box used, products all arrived safe and sound.
Really fast delivery
15 August 2023
Unprompted review
Quick efficient service
Got my orders pretty quickly, efficient service, fair price too. Would recommend Gordon's Chemist
15 November 2023
Unprompted review
Easy ordering and competitive pricing.
Easy to order and a very competitive price. Delivery was on time just as promised. Will use Gordon's again.
10 November 2023
Unprompted review
Easy to read web page and order.
Easy to read web page and order.
I would certainly order again.
17 November 2023
I have used this company several times…
I have used this company several times and their service is very good, the delivery time is as stated and the price structure very competitive . I would recommend them.
17 November 2023
Quick delivery pleased with my items
17 November 2023
My order was efficiently dealt with and… dry efficservice
My order was efficiently dealt with and arrived on time
17 November 2023
Great value and super free gift
Cheapest place I could find the Clarins Foundation I wanted. Delivered promptly AND with substantial free Clarins gift with it - fantastic!
17 November 2023
IT WAS A TRULY DELIGHTFUL EXPERIENCE!!!!
it was a truly delightful experience. I walked in and was immediately greeted by a worker, they were very polite and made me feel very welcome. They had absolutely everything i wanted and it was an absolute BARGAIN!!! compared to any other chemist in the whole of the UK. I recommend it to everybody. It has truly changed my life.
9 November 2023
Unprompted review
Excellent prompt service and fair price
28 September 2023
Unprompted review
Great price great product so much cheaper that…
Great price so much cheaper that elsewhere, well packaged fast delivery.
18 October 2023
Great price
18 September 2023
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