"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more
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How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
All the staff are extremely helpful and friendly, always a smile. Very informative.
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
4.0
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Te items were ordered and arrived…
The items were ordered and arrived smoothly efficiently and quickly. Have ordered a couple of times and Gordon's are very reliable.
12 September 2023
Unprompted review
having spent considerable time choosing…
having spent considerable time choosing my items, placing and paying for my order, Gordon's contacted me to say it was cancelled as they could not post it due to the costs involved however they took both my order and payment, then hey should have honoured it. Bad etiquette!!
12 September 2023
Unprompted review
Reply from Gordons Chemists
Dear Alan
Please again accept our sincerest apologies for not being able to accept your order on this occasion.
Best wishes, and many thanks for your interest in shopping with us.
Peter | Gordons Direct
Very good prices, excellent service
Very good prices, fast delivery and excellent service. Will definitely use Gordon’s again. Thank you!
20 August 2023
Gordon's direct are very efficient and…
Gordon's direct are very efficient and they have a very helpful staff will certainly use them again
20 August 2023
It was great finding what I was looking…
It was great finding what I was looking for but was unable to find elsewhere.
17 August 2023
Great product and quick delivery
Great product and quick deliver. Will definitely use again
17 August 2023
Sorry can't really give a review still haven't received them thanks
Sorry item hasn't turned up
22 August 2023
Unprompted review
Reply from Gordons Chemists
Dear Carll,
Thank you for taking the time to leave this review.
We are so sorry to learn your parcel has not yet been delivered. Would you mind providing more information along with your order number to info@gordons-chemists.com ?
This is of upmost importance to us and we want to get it rectified as soon as possible.
Thank you in advance.
Gordons Direct
Got exactly what I wanted
Got exactly what I wanted, super fast delivery, easy to find products, well packaged.
16 August 2023
Unprompted review
Fantastic prices and service
Fantastic prices and service. Items purchased and delivered very quickly, will use again.
10 August 2023
Unprompted review
Great service.
My order arrived well packed and very fast. I’m extremely impressed and will order again.
5 August 2023
Unprompted review
Lovely service and packaged with care
Lovely service and packaged with care
Thanks a lot 😍
25 July 2023
Unprompted review
Quick service
17 July 2023
Just so easy !
17 July 2023
Excellent price and quick delivery.
16 July 2023
Easy transaction and fast delivery
17 July 2023
Speedy delivery and excellent value.
16 July 2023
Quick delivery and well packed 💕
19 July 2023
Unprompted review
Great service
The website was easy to use, good prices, fast delivery, great service. But sadly they don't stock the full range of health and beauty products I use and I was disappointed that I was only allowed one pack of my favourite tissues.
16 July 2023
Can’t fault Gordons Chemist
Can’t fault Gordons Chemist. Great prices, speedy dispatch of first order and well packaged. I will be back for more.
16 July 2023
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