Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
Clear website and ordering process. Prices seem fair and product quality good. Delivery fairly good but all delivery companies are very often hit and miss in terms of punctuality - as this order was i... See more
Company replied
I ordered the stove from Gr8Fires, having looked at a number of wood burners elsewhere online. They had a good price, including delivery, and we liked the style of the stove. Website was easy to u... See more
Company replied
Company details
- #9 of 12 best companies in Wood stove shop
- #116 of 209 best companies in Decoration and Interior Design Store
- #16 of 21 best companies in Fireplace shop
- #3 of 4 best companies in Gas shop
- #69 of 112 best companies in Living room shop
- #1 of 3 best companies in Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Excellent value for such a quality…
Excellent value for such a quality fire. Customer service was brilliant in helping with my order and it arrived sooner than expected. This is our second Mazona Ripley fire and we would highly recommend it.
27 April 2026
Reply from Gr8 Fires
Thank you for your fantastic review!
We're delighted to hear you're pleased with the quality and value of your Mazona Ripley fire. It's great to know our customer service team could help with your order and that it arrived sooner than expected.
Thank you for your continued support and recommendation—we're thrilled you've chosen a second Mazona Ripley fire!
Aoife
GR8 Fires
Crystals missing but one email and all sorted
Crystals were missing but now in their way. Website had not updated when I ordered so they aren’t actually included with this model Well packed. Delivery was when I was told. Very happy with it.
12 May 2026
Reply from Gr8 Fires
Thank you for your review.
We're sorry for the confusion regarding the crystals and appreciate your understanding while we arranged to send them out. We have since updated the website information to make this clearer.
We're pleased to hear your fire arrived well packed, the delivery went as expected, and that you're very happy with it.
Aoife
GR8 Fires
The quality of the box was great
The quality of the box was great. Sadly the thick base meant it didn’t fit my fire but I love a challenge.
28 April 2026
Reply from Gr8 Fires
Thank you for your review.
We're pleased to hear you were happy with the quality of the box. Sorry to hear the thicker base meant it wasn't a perfect fit for your fire, but we're glad you were able to take on the challenge and make it work!
Aoife
GR8 Fires
Excellent customer service and…
Excellent customer service and friendly, well informed staff.
14 April 2026
Reply from Gr8 Fires
Thank you for your kind review!
We're delighted to hear that you received excellent customer service and found our team friendly and knowledgeable. Your feedback is greatly appreciated.
Aoife
GR8 Fires
Great business to deal with
Great business to deal with. Transaction completed smoothly and issues resolved promptly. Thanks
29 April 2026
Reply from Gr8 Fires
Thank you for your wonderful review!
We're delighted to hear your order went smoothly and that any issues were resolved promptly. We appreciate your kind words and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Excellent service
Excellent service, quality product.would definitely use GR8 Fires services again
25 February 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you're happy with your purchase and the service you received. We really appreciate your recommendation.
Aoife
GR8 Fires
Good value.
Good value for money and quick delivery. No issues with multiple purchases.
11 December 2025
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you're happy with your purchase and the service you received.
Aoife
GR8 Fires
Very quick delivery
Very quick delivery, very easy to order and efficient staff when I needed help
27 April 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you're happy with your purchase and the service you received.
Aoife
GR8 Fires
I found it helpful to have a phone no…
I found it helpful to have a phone no to contact the company when I wanted to know about delivery the lady was helpful and gave me the information I required. The stove arrived a couple of days late but that was due to a bank Holiday.
27 April 2026
Reply from Gr8 Fires
Thank you for your review! We're pleased to hear you found our contact number helpful and that our team was able to assist you with your delivery enquiry. We appreciate your understanding regarding the slight delay due to the bank holiday, and we're glad your stove arrived safely. Thank you for your support.
Aoife
GR8 Fires
Just awful
Just awful. We were missing a box upon delivery when eventually getting through to someone they were the most unhelpful person ever but eventually got round to getting the missing box sent. Upon building the media wall we have come across no manual for the fire so to start looked like the wrong fire. This is beyond a joke. We are trying to call and have not been able to get through to anyone as they have been on lunch and its half 1. The fire after finally getting it in doesn't sit flush the edging in the middle has a gap. Either the fire place is bowed or the MDF board holding the fire is bowed but the sides sit nice but the middle has a 7mm gap sitting high looks like it's the MDF as their is no support in the middle front in order to hold the fire up in the middle up.
7 May 2026
Unprompted review
Reply from Gr8 Fires
Thank you for taking the time to leave your feedback. We are very sorry to hear about the issues you experienced with your order, from the missing box and difficulty reaching our team to the problems you've encountered during installation.
We sincerely apologise for the frustration this has caused. This is not the level of service we aim to provide. We'd like the opportunity to investigate the fitting issue and help resolve it as quickly as possible. Please contact us with your order details, or reply to your existing correspondence, and a member of our team will work with you to find a solution.
Thank you for bringing this to our attention.
Aoife
GR8 Fires
Fire's great & your delivery guys were…
Fire's great & your delivery guys were excellent 👏
24 April 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you're happy with your purchase and the service you received. We really appreciate your recommendation.
Aoife
GR8 Fires
breat purchase with suoerb service…
breat purchase with suoerb service would highly recommend
23 April 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you're happy with your purchase and the service you received. We really appreciate your recommendation.
Aoife
GR8 Fires
Quick delivery
Quick delivery. Beautiful fire and also an amazing price. My daughter loves it .
Thank you.
23 April 2026
Reply from Gr8 Fires
Thank you for your lovely review! We're delighted to hear that you're happy with your new fire, the quick delivery, and the great value. We really appreciate your support.
Aoife
GR8 Fires
Replacement fire grate
The new fire grate was received within 2 days of ordering. Very fast and efficient service.
23 April 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear your fire grate arrived quickly and that you were happy with the service. We really appreciate your feedback.
Aoife
GR8 Fires
Gr8te service
Great service and had to return part of my order which was my mistake and they funded within 4 days. Will uses d would highly recommend
30 April 2026
Unprompted review
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you were happy with the service and that the return process was handled quickly for you. We really appreciate your recommendation.
Aoife
GR8 Fires
Great communication
Great communication, fast dispatch and delivery. Great multi fuel stove has a lovely burn, item bought to replace our old stove good value
22 April 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you're happy with the stove, delivery, and service, and that it's working well as a replacement for your old one. We really appreciate your feedback.
Aoife
GR8 Fires
50" celestial media wall
I purchased 50" celestial media wall, managed to assemble easily on my own, needs 2 people to assemble both parts, very happy with results, can be painted but i left it primed, customer service was fantastic, highly recommend GR8 Fires.
1 April 2026
Unprompted review
Reply from Gr8 Fires
Thank you for your fantastic review! We're delighted to hear you’re so happy with your Celestial media wall and that you found it straightforward to assemble. It's great to know you were pleased with our customer service and the overall result. We really appreciate your recommendation.
Aoife
GR8 Fires
Absolutely love the fire
Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate.
An invoice telling you when to expect to delivery and phone numbers to ring should that not happen.
Kept informed of delivery by Brocklehurst delivery (think that's right) was excellent.
Delighted!
24 April 2026
Reply from Gr8 Fires
Thank you for your wonderful review! We're delighted to hear how pleased you are with your fire and that you found the whole buying and delivery process smooth and well communicated. It's great to know the delivery updates and service met your expectations. We really appreciate your kind words and support.
Aoife
GR8 Fires
Great looking fire
Great looking fire, although part of the assembly instructions were a bit vague.
All in all a good product
21 April 2026
Reply from Gr8 Fires
Thank you for your review! We're really pleased to hear you're happy with the look of your new fire and overall product. We also appreciate your feedback on the assembly instructions and will pass this on to the team for review.
Aoife
GR8 Fires
All communication was great price was…
All communication was great price was Great the only thing wrong was DX delivery would not answer the phone took 3 times to get the fire nothing to doo with G8 Fires 👍
20 April 2026
Reply from Gr8 Fires
Thank you for your review.
We're delighted to hear you were happy with our communication, pricing and overall service. We're sorry to hear there were issues with the delivery process and appreciate your understanding that this was outside of our control.
Thank you for your patience, and we're pleased everything was resolved in the end.
Aoife
GR8 Fires
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