Grange Insurance Reviews 

239
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for their helpfulness, polite attitude, and exceptionally clear communication throughout every step of the insurance claims process. Consumers frequently highlight how fast, prompt, and responsive the representatives are, which successfully makes stressful situations much easier for families to handle and resolve. However, some people mentioned experiencing frustrating delays and poor communication when dealing with certain specific representatives during their cases. A few reviewers also noted unhelpful service, lack of assistance, and overall dissatisfaction regarding how their insurance claims were ultimately handled.

What people talk about most

Staff

People report positive experiences with staff, praising their professionalism, knowledge, and responsiveness... See more

Claim

Users describe positive interactions with claim processes, highlighting simple and stress-free experiences.... See more

Service

Customers had positive experiences with service, often highlighting prompt inspections and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive during claims processes. Reviewers... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After we were hit by a tornado our lives were turned upside down, but Grange was amazing. They answered the phone the same night and had an adjuster out to our property the next day. We were able to m... See more

Rated 5 out of 5 stars

Michael was amazing to work with! Never going through experience like this before we had no idea what to expect. He explained everything to us every step of the way. Helped us feel confident in gettin... See more

Rated 5 out of 5 stars

I lost my very expensive wedding ring while on vacation and my husband and I were traumatized, it was the most stressful thing we have ever gone through. Our insurance adjuster at Grange was amazing a... See more

Rated 5 out of 5 stars

Angela M with grange insurance made a very stressful process fairly simple. Communication was extremely clear and she was able to help guide us through every step of the process. We were very lucky to... See more


Company details

  1. Insurance company
  2. Business insurance company
  3. Commercial Insurance Company

Written by the company

Grange Insurance, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers customizable auto, home and business insurance protection. In 2024, Grange received AM Best's Standing the Test of Time designation for being rated "A" (Excellent) or higher for 50 years, a testament to its dedication to financial strength and stability for its policyholders. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

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No recent history of asking for reviews

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4.8

All reviews

(239)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Integrity Insurance

Process went smoother than I could have possibly hoped for. Communication from first contact through completion was amazing! Claims agent was thorough and easy to work with, a true professional!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Angela M - grange insurance

Angela M with grange insurance made a very stressful process fairly simple. Communication was extremely clear and she was able to help guide us through every step of the process. We were very lucky to have her and the team at grange to help us through these times.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Michael is excellent

Michael L. has been excellent through this entire experience. He has been there to answer all of my questions, and has made this less stressful than it could have been.
He came out within days to assess the damage and has helped me every step of the way since. His customer service skills are amazing and I am glad that he has been my adjuster. I wish there were more people like him in this world!

29 September 2024
Unprompted review
Rated 2 out of 5 stars

Only could speak to agent who was disconnected with my needs

Only could work with agent ,asked several times for assistance with a not so expensive rate. HE never offered . I found a better company, did the search myself. He then scolded me for inquiring Grange of a refund due . I keep getting mailings to pay when I canceled

9 September 2025
Unprompted review
Rated 5 out of 5 stars

A Good Experience

As soon as we filed a claim, we had a representative on it. Mandy worked with us and pretty much "held our hand" as we walked through that horrible experience of loss. From the time we filed our claim until we were notified of getting our insurance payment to cover the loss was 12 days which is unheard of- plus we were dealing with a death in our immediate family at that same time. We are very thankful for the help from Mandy-

I would highly recommend Grange!!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Grange to the Rescue

Recently, I went through the traumatic experience of having my vehicle broken into. I lost many personal items, including my wedding rings. Mark McCune with Grange Insurance was a huge support, walking me through the process of making a claim and answering my questions. He was the calming force I needed during very a difficult time.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Very Easy, painless & smooth transaction

We had a tree fall on our property. Processing our client was easy. The adjuster, Ray, was great. He came out, talked us through everything, walked around and surveyed our damage. We emailed/texted and he processed the claim much quicker than I imagined. I have had Grange 25 years, with only a couple of very minor claims. It was so easy, quick and smooth to get it all taken care of within 7 days! I'm shocked.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

No stress process!

The claim process was easy and Kelli Echemann was supportive and worked promptly to help me through my request. Thank you Grange for making my homeowners claim a breeze!

29 August 2025
Unprompted review

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