Gravis Reviews 

Gravis Friedrichstrasse delivered excellent service. Whenever I had some unsolvable issues with my Mac Power-book the technical service found a solution. Even when it took one hour or more to find a solution, they found a solution no one had found. I am so happy that they have highly trained and experience people to help in their shop - highly recomended. Thank you very much, vielen herzlichen Dank, you made my day!!

After repairing my laptop, there were additional scratches. Gravis did not take this seriously, so I will end up in a legal fight. Highly unprofessional and if you complain this particular store will refuse to work with you any longer.

Terrible customer service and professionalism. My iPhone 12 Pro suddenly lost its hearing capability on Monday the 2.10.2023 and I have called immediately Apple support to help me out with the issue that apparently is well know by Apple and also mentioned on their official website and they offer free of charge repair according to their program running until March 2024.
Because I live in Bonn was convenient for me to make an appointment on the 4.10.2023 in the morning at Gravis store Bonn as they are authorised service and reseller but unfortunately end up being a huge mistake and time waste.
On the scheduled appointment and test performed I was told that the entire phone display has to be replaced in order to fix the hearing speaker and I need to make an new appointment for the next day 5.10.2023 at 10:00 o'clock in the morning because they didn't have the display on stock and has to be ordered.
On the 5.10.2023 at 10:00 o'clock I have left my iPhone there and few hours later on pick up I was told that Apple has suddenly refused the repair without any explanation why and I need to pay 30 Euros for cleaning the speaker and apparently everything will be working again or if not 330 euros for new display including labour will be charged. To stress out there no visible and performance issues with my device display nor its body!!!
Anyhow after they performed the cleaning there was no improvement at all and still demanded from me 30 euros for the cleaning and 330 euros in order to fix the issue by exchanging the display.
I have immediately called Apple service again while I was still at the store and during this time everything went downhill. The store representatives were trying to ignore my questions not give any explanation and on top some of them were making funny jokes in german about me. I do understand german and I have immediately asked the person who was making the jokes what are his intentions and he got so ashamed that he disappeared in the staff room. Things like Ja,Ja meaning (kiss my a**) and so on. On top of that they suddenly couldn't speak any english and all five of them have disappeared back to the staff room.
After I've kindly requested someone to come back to me and speak to one of the Apple support managers over the phone in order to explain why they refuse the free repair and why they talk instead of Apple name the Gravis store representative started to lie and shake and make up fictional stories that were completely delusional and far away from reality. Anyhow the Apple service manager on the phone noticed what's going on and she decided to escalate the complaint and reschedule new appointment for me in order to fix my iPhone free of charge according to Apple program in the Official Apple store in Köln.
I wouldn't recommend this Gravis shop in Bonn to anyone because they are simply incompetent and practice shady way of making some extra euros for their company. Stay away!!!

I had to replace my Mac charger and the customer executive Mansoor Shahid did really good job and super happy with his service, I highly recommend him and gravis, Mannheim

I found an item for sale. I paid with apple pay and I was charged for an item. I received an email that my order is being processed.
After around 24 hours I decided to check wether everything is fine and I discovered my order cancelled. I contacted support center, they told me it was not possible to pay by card or apple pay (why do offer it on the website and charge customers then?).
I said that I can pay by paypal of SEPA, but I need them to request the payment again. The helper said that the item is out of stock already and they cannot help me.

So they lost a customer forever by providing such a poor service.

What an online shop it is if they don’t accept cards. Also they didn’t notify or ask me about the cancellation. Moreover, they refused to solve the problem they created. 1 star just because there is no option to choose 0.

I am appalled by the conduct of the workers of Gravis Heidelberg, an official Apple retail store, towards me.
I had lost my Airpod pro case and wanted a new one. I gave my perfectly well functioning airpods and the original box in which they came in to Gravis so they can “repair them”. I don’t understand why they couldn’t just let me buy a new case, but that’s not important. A few days later when they messaged me I could pick them up I came back. When I got home and tried them after picking them up the airpods weren’t working properly. The case wouldn’t charge well, the right airpod was constantly turning off and the noice cancellation was not working. So the very next day I went to the store to report this. The person who was at the counter told me the technician would take a look at them. A few moments later the technician came out and said that the problem is that my airpods are fake, and they do not repair fake airpods. That was of course absolutely wrong. I had bought my airpods from an official apple store and brought those airpods together with the original packaging to Gravis. But the technician kept on insisting that the airpods are fake and that they can’t do anything for me. That’s where I started getting mad and discussing things with him. For a few minutes I stood there and argued with him, where he was trying to convince me that I had given my airpods and my case to them for repair and that they didn’t do anything, because they were fake. Now you can imagine ladies and gentlemen, how irritated I was and how ridiculed I felt, knowing that my airpods for sure were not fake and that i did NOT give them a case, because the case was the only thing I actually needed from them. I started getting really angry. After some time the technician went to check again and then came back with a colleague. Then I was asked which colleague I had given the airpods to when I brought them in for the “repair”. After I had told him which colleague it was, the technician proceeded to ask the colleague if I had really given the airpods without the case, as if to check if I am lying, right in front of my face. There the colleague falsely said I did give the case with the airpods wherein I had to to correct him once again that I did not, to which he then finally “remembered” that I really did not give them the case.
A few minutes later the technician came out with my airpods and my original packaging and said that they had “falsely” given me wrong airpods. We proceeded to the counter, where I paid 119€ for the new case(10€ more expensive than what I was told it would cost) and left the store.
No one at a single moment said sorry for your trouble, it was our fault or apologized in any way possible during the whole spectacle, not to mention offering a discount or a gift of some kind for my troubles. Not a single word. And if it weren’t me trying to get the airpods but someone else who wasn’t ready to argue with them with them for 15 minutes they would have had to go home with fake airpods.
All in all, I cannot believe the experience I’ve had in this store. The core of the problem of course aren’t the wrong airpods i was given, everyone makes mistakes and that’s totally okay. But the horrendous customer service I received where I was portrayed as someone who stole the airpods or brought fake ones trying to cheat on the system, wasn’t given one sliver of a doubt and had to keep arguing with them to even get a chance of them checking if what I was saying was right. And after all of that not a single word of apology. A truly shameful and demeaning conduct which makes me not want to buy apple products ever again.

Muhamed Ikovic

I went to Gravis is Heidelberg, Germany, to get my new AirPods Pro checked. There was some problem with them. Firstly, the staff there was very condescending, they eventually helped but not without rolling their eyes. secondly, they have no diagnosis for my AirPods and when I asked for an explanation, refused to tell me why, and asked me to go to Frankfurt. The store manager there, Jörg Schmidt, assuming that I don’t speak German, made some discriminatory comments about me and asked his staff to call the police if I didn’t sign the paperwork saying that they did their job and I was satisfied with it. I have never been treated so poorly in a retail outlet. We buy apple products for the quality service, not to be treated with discrimination and unpleasantness. Apple needs to withdraw their support for this horrible outlet and jörg Schmidt needs to be told by the Gravis management to not treat customers this way and harass them.

Great response to my question. Fast delivery. Everything perfect!

No problems at all! Super service from Gravis, as always. Thank you so much.

I ordered pair of beats flex on the 25th of December, got delivered to my house in malta on the 28th of December. This is the first time I ordered from Gravis very pleased with the fast delivery and the price. The earbuds were packaged protectively. In the future I am extremely likely to order my apple products from Gravis, I highly recommend ordering from this website!

They took my Macbook Pro for a keyboard repair which was free by Apple Keyboard service plan and after one week it was replaced with a Russian Keyboard when my original keyboard was ASCII. How can they be so inattentive of what keyboard to replace it with? I asked them why it happened and they blamed it all on Apple and said that Apple sent them the wrong Keyboard. I don't trust them at all. I gave it back to them to have it changed again with the original type of Keyboard, even sent them pictures of the keyboard so that they don't mess it up again. It has been almost 20 days since then and even now they are telling me that they haven't received the replacement parts yet. They are moving it forward week after week. This is causing me huge losses as my studies and work both depend on my Macbook.

Update: They got back to me and are now offering me a loaner Macbook but still setting up a Macbook especially for a developer takes time and already a lot of time is already wasted.

Great service, quick delivery to Croatia.
Airpods Pro are great.

Easy online order and very fast delivery with good packaging. Highly recommended.

My brand new imac was physically damaged when I received it.
I immediately claimed it the same day but went on holiday the next day.
Once returned home I wanted to send it back but got the note that’s it’s actually too late to get an replacement.

The service was bad slow and super unfriendly. This was my last purchase with Gravis!

Delivery was very Quick and the Watch arrived in perfect shape. Thank you.

Incredible!
I was sending them my Airpods Pro to repair, they were sending me back used normal Airpods.
Never again!!!
Now neglecting that they did so...

Gravis has always had great service.
Even when I was not a customer.
Great selection, good prices.

Thank you for a great service, the item was delivered quickly from Germany to Croatia!

I am extremely disappointed with the services of this company. On January 14, 2021 I ordered a Homepod Space Gray and although the product is in stock in many branches (about half of them), the delivery time that was communicated to me is mid-March. I find it at least embarrassing the way this company treats its customers, a way that suggests a total lack of respect.

RE:
I appreciate you replying to my message.
The problem has nothing to do with the manufacturer's delays or the special situation caused by the covid-19 pandemic.
As long as at the time I placed the order, the product was in stock in 22 stores, it has nothing to do with these factors. At the moment it is still in 8, therefore it can be delivered, someone can buy the product.
I can only conclude that there are different stocks for stores than online, which clearly means discrimination, especially now that we are told to avoid unnecessary travel as much as possible and to order online.
I am not in a position to dictate the way you should respond to customer requests, but it is clear that something is not right.

RE:RE:
The order number was 21124471. I canceled the order because the communicated delivery time, mid-March, seemed too much, considering the ones mentioned above.
I can send you the email with the discussions with your colleagues at the mentioned address.
I suspect that now there is no possibility of a favorable solution to this problem.
Epilog:
You no longer have to bother with an answer to this situation.
I ordered the product from another store.
Although it was only a little more expensive, it arrives in just three business days.