Grays of WestminsterReviews 

113
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional approach, making every interaction pleasant and productive. The service provided is frequently highlighted as excellent, with many appreciating the personalized attention and efficient handling of queries and purchases. Reviewers are particularly impressed with the prompt delivery of products, which often arrive in superb condition and are well-packaged. However, some people mentioned dissatisfaction with the delivery system, specifically citing issues with one particular carrier.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting that items, including used lenses and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional service... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, deep knowledge,... See more

Delivery service

People report positive experiences with delivery service, consistently praising the fast and prompt delivery... See more

Customer service

Consumers find customer service to be positive, consistently praising the exceptional knowledge, friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ok , this wasn't a Nikon product as such , rather a David Busch Nikon D4/D4s Guide . found a copy that was VERY reasonably priced at Grays of Westminster - I phoned to confirm they'd received paym... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Gray”s and it certainly wasn’t huge/costly. But the service level and follow up to a query were excellent. Now, if the service is like that for relatively low cost items, it mus... See more

Company replied

Rated 5 out of 5 stars

Exceptional service from Nikon experts. I have bought from Grays for the past 20yrs and every time is truly wonderful. New equipment has been at competitive prices and some recent 2nd hand purchases w... See more

Company replied

Rated 5 out of 5 stars

I've been dealing with Grays for so long that I've come to regard them as friends. I can't get into London these days so everything is done by email or phone, and I am utterly confident in their servi... See more

Company replied


Company details

  1. #12 of 39 best companies in Camera shop

Written by the company

Grays of Westminster, the multi-award-winning Nikon-only shop, was founded forty years ago by Gray Levett with the idea of creating a world-class camera store, offering a service that was second to none. It is superbly located in a quiet area of central London, a few minutes walk from Victoria Railway Station; the Houses of Parliament, Buckingham Palace, the Tate Britain, River Thames and Knightsbridge are all within easy reach. Grays of Westminster is not simply a famous Nikon camera shop; it is to many photographers around the world an institution. It can trace back its beginnings from a modest mail order company to its present, highly-respected position in the photographic industry. Grays of Westminster, became the first camera shop in the world to be granted a Coat of Arms. Mr. Robert Noel, Norroy and Ulster King of Arms of Her Majesty's College of Arms, presented the Coat of Arms to Grays of Westminster 29th October 2014.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(113)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a fantastic service

What a fantastic service. Knowledgeable helpful and friendly staff who not only go the the extra mile but beyond. Thank you for your help Anton.

29 October 2020
Unprompted review
Grays of Westminster logo

Reply from Grays of Westminster

It was our pleasure to help you and we are very grateful for your warm words of praise,

Rated 5 out of 5 stars

Excellent service, competitive prices.

After doing some pricing up of a few camera websites, I came upon Gray's. Who I can only assume could give me the best deal on a new Z6 due in part due to them being an exclusively Nikon dealer.
The ordering info said I should receive my package in 2-3 days, but it was in my hands by mid afternoon the next day!
Fantastic service and the cheapest I found for what I was after. Highly recommended!

10 July 2020
Unprompted review
Rated 1 out of 5 stars

Banner states Free Delivery on ALL UK…

Banner states Free Delivery on ALL UK orders. Until you get to checkout and give address anywhere north of Scottish central belt. Then £35 delivery charge appears. Never realised I didn't live in the UK. Needless to say I went elsewhere.

8 July 2020
Unprompted review
Rated 5 out of 5 stars

Impeccable service as always

Very highly recommended. I ordered a new D7200 and have just received it as it was out of stock as it is now discontinued. Grays kept me informed as to when it arrived. They dispatched it after checking it over and I received it the following day.
Impeccable service and courtesy. I will definitely be coming back for my next purchase.

5 September 2019
Unprompted review
Rated 2 out of 5 stars

Patronising, rude, and over-priced

The last time I had dealings with this shop was indeed the last time, as I never intend to visit them again.
They would like us to believe they are a high-end and exclusive specialist. However, that would be all well and good if they had the manners to go with their image.
The last person I spoke with was surly and rude.
This is NOT the behaviour you'd expect from a competent sales person.

18 December 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

What a breath of fresh air!

After years of business with 'another online camera store' who played some dirty tricks, I searched and found Grays.

Don't be put of by their slick image, pricing is very competitive but not at the expense of service; their service is 101%.

Stock levels are good and I put in a rather large order which they were able to fulfil the very next day, and even after a panic with an extra lens I needed while on the shoot in the Scottish Highlands, we put a runner on a plane to London City to collect it; and Grays had it there waiting for collection.

I just can't wait to visit the store in person next time I'm in London; how I wish there was a Manchester branch :)

5 October 2015
Unprompted review
Rated 5 out of 5 stars

Quality

What a great company Grays are, like old friends, you feel confident and comfortable dealing with them, there is a reassurance that nothing is too much trouble and when your lively hood depends on the equipment and their knowledge and supply of it, they are second to non. Many thanks for such a brilliant service.

22 June 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look