Greatmats.com Corporation Reviews 

9,835
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and performance of products like mats and flooring, noting their durability and effectiveness. The ordering process is often described as simple and easy, with many appreciating the helpfulness and knowledge of the staff. Consumers also highlight the quick and timely delivery of their orders. However, some customers experienced delivery issues, including delays, missing items, or orders sent to wrong addresses. A few people also found products occasionally didn't meet expectations regarding color accuracy, texture, or fit, such as curled tiles or incorrect custom order dimensions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, ease of... See more

Quality

Customers had positive experiences with quality, frequently highlighting products as great, high quality, and... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Reviewers mention positive feedback about their order experience, often highlighting the ease and simplicity... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more

Rated 5 out of 5 stars

The customer service is fantastic. Beth helped me find the perfect gym floor mats to go over hardwoods. She sent samples for us to look at and then took our order over the phone. The product was backo... See more

Rated 5 out of 5 stars

Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more


Company details

  1. Flooring Shop

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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Replied to 92% of negative reviews

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4.7

All reviews

(9,835)

494 reviews in the last 12 months

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Rated 5 out of 5 stars

I share a space with a Dance Studio and…

I share a space with a Dance Studio and the mats have to be picked up and laid down every week. Once you learn how they need to be laid down there not to bad. Very firm when you first get them but they soften up overtime.

For the price and convenience they are very hard to beat..Id recommend picking them up at the terminal al you will save ALOT of money that way. If you pay for shipping g to your academy be prepared to pay alot for it.

26 March 2026
Rated 1 out of 5 stars

Colors are not as advertised.

I am very disappointed in the color I received. It does not match the online picture at all. I ordered gray sterling roof tiles and the picture online is gray like the color of a crayon. The color of the tiles that arrived are a dark blue gray. I thought they had sent be the wrong tiles because the color was so different from what is displayed on their website. Their response was different browsers show the color differently. I do not see color distortion in anything else online or in my photos so I do not think this is a viable explanation.

I wanted to upload a photo comparing their online photo to what I got, but I do not see a place to do so here. But the difference is striking. Since these are custom orders I doubt I will recoup any of my money and well this project will likely have to wait until next year because replacing these materials is expensive.

I really feel like they falsely represented their product online. They do offer free samples to look at their product and anyone considering ordering from them needs to do this!! I just did not think gray could be so falsely represented in an online photo. I have learned my lesson. Very painful.

7 April 2026
Unprompted review
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are sorry to hear the shade of gray received does not meet this customer's expectations. They emailed us photos and the color of the tiles received matches the gray color standard for the product. Screen brightness, device type, and browser rendering can all impact how images appear online and color naming is not standardized across the home improvement industry — a gray from one product may look different from a gray in another product. For these reasons, we offer and strongly encourage customers to request a free sample before placing an order to ensure the color and finish are exactly what they’re looking for.

Rated 1 out of 5 stars

These mats are very poor quality.

These mats are very poor quality.

25 March 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We reached out to this customer to obtain more information on the issue they are having with their mats but have not yet received a return call.

Rated 5 out of 5 stars

The smart trade show flooring solution: we'll never go back to venue carpet

We've ordered GreatMats' trade show interlocking carpet tiles multiple times and they never disappoint. The kits sized by booth dimensions make ordering completely painless - no guesswork, no waste.

The thickness makes a real difference after a long day on your feet, noticeably more comfortable than standard trade show flooring. Installation is quick and straightforward, and the quality holds up show after show.

We used to order carpet directly through the venues, but the prices were outrageous. Switching to GreatMats has saved us hundreds of dollars. Add in fast shipping and genuinely helpful customer service, and it's a no-brainer. Highly recommend to any trade show exhibitor looking to cut costs without sacrificing quality.

24 March 2026
Rated 5 out of 5 stars

Easy

Easy to order, easy to ship, was always able to contact someone if I had questions.

20 March 2026
Rated 5 out of 5 stars

Awesome Product!

This product was a great addition to our home gym, great product, great quality, excellent customers service, and fast shipping! “I Would Definitely Recommend Them.”

22 March 2026
Rated 4 out of 5 stars

The marley is lovely

The marley is lovely, however, the tape is a cheap plastic grade, and will not wear well after a few weeks.
I'd recommend anyone who asks me that they buy a higher grade of tape at a photo/film production company next time. It costs more, but will last and last.

18 March 2026
Rated 5 out of 5 stars

Really good product & service

Really good product. The quote came quickly. The staff was very friendly. The delivery came more quickly than the initial estimated date. The delivery company did a great job and the mats were well packaged on a pallete.

12 March 2026
Rated 4 out of 5 stars

Mats not straight

We ordered nine mats. Six of them rolled out straight, but three of them were in an arc and would not lay flat when straightened. In the process of seeing if they will replace the bad maths.
Great Mats did ship us a replacement mat in a timely manner.

16 March 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

Thank you for bringing this to our attention. After speaking with the customer and their installer, it was determined that only one of the rolls needs to be replaced. A new roll is being made and will be sent to the customer's facility as quickly as possible.

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