Brilliant company to deal with, kept informed and super fast delivery too. The montane terra route pants are excellent, fit perfectly with plenty of stretch for stepping up and down. If you are think... See more
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Easy to use website - the jacket was sold at the lowest price I could find. Very happy with my purchase - a lovely didriksons parka. My jacket arrived on time with DPD - definitely worth choosing the... See more
Whilst I ended up returning the item, the ordering, dispatch, returns and refund were quick and smooth. It's a shame there are no free returns - the coat i sent back was quite bulky so cost nearly £10... See more
The camping sleeping bag I bought from this store is incredibly cozy and comfortable. Its insulation kept me warm even on chilly nights, ensuring a good night's sleep while camping. The fast delivery... See more
Company details
Contact info
Park Lane, NE27 0TN, Shiremoor, United Kingdom
- 0330 041 5448
- trustpilot@greatoutdoorssuperstore.co.uk
- www.greatoutdoorssuperstore.co.uk
4.6
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Greet service and fast delivery
23 May 2023
I ordered what I wanted and a couple of…
I ordered what I wanted and a couple of days after ordering it, it arrived and fits lovely.
22 May 2023
I looked up a winter jacket at a well…
** NOTE: UNFORTUNATELY GREAT OUTDOORS SUPERSTORE IS NOW IN ADMINISTRATION WHICH A DAMN SHAME I looked up a winter jacket at a well known outdoor store and saw the price and was horrified, then I put that product into google to search for it cheaper, and wasn't disappointed when I found Great Outdoors Superstore. Nearly £200 difference.
21 May 2023
Cancelled order with no explanation
Cancelled order with no explanation. Avoid at all costs.
1 June 2023
Unprompted review
Reply from Great Outdoors Superstore
Hello there, thank you for your feedback.
Please let us reassure you we do not cancel cuetomers orders without reason, any cancellation is fully refunded.
We have been experiencing an unprecedented number of orders this week due to our Mid Season Sale, usually the reason is a stock error and we do not have the ordered item in stock to send; possibly due to high demand of the ordered item.
Unfortunately you have not left an order number or email address for us to check the reason for the cancellation, if you would like to contact us via email with your order number we will investigate further, as to why you were not informed of the reason for this cancellation.
We hope you will accept our apology for this inconvenience.
Kind Regards
Great Outdoors Superstore
Wrong size
Confusion about the size of the item which was neither a European nor an English 44. I sent it back, disappointingly as a fraction too small when it should not have been. Return postage should have not been charged. Delivery and refund were quick but I will not order again.
PS: Please warn your customers about sizes. I did get in touch, by the way.
2 May 2023
Reply from Great Outdoors Superstore
Hi Marzia,
Thank you for your feedback, which we use to improve our customers experience.
We are saddened to see you have given us 1 star review.
Didrikson are a Swedish company and the longer the coat the more fitted they are. We can see you purchased the Thelma Parka size 44; we don't routinely supply size guides on our website, but are happy to direct customers to Manufactures size guide links, i.e. https://www.didriksons.com/en/size-guide/size-guide-women, on request.
We are unable to comment on Manufacturers sizing of their products.
We do not routinely refund return postage unless the item is faulted or an incorrect item was sent in the first instance, however, as a gesture of goodwill on this occasion if you would kindly send us a copy of your return postal receipt we will reimburse your reasonable postage costs.
We hope you will reconsider your review of the service you have received from us, and remain a valued customer.
Kind Regards
Great Outdoors
Prompt and efficient service
Prompt and efficient service. Very quick delivery. I would purchase from this company again.
1 May 2023
Fast delivery and lovely product
4 May 2023
Fast & Reliable
26 April 2023
Delivery and return service
I ordered a Didrikson jacket which was too large. The return procedure went seamlessly and my money was returned within days. I ordered the right size and I am overall very happy with the efficient delivery and service.
30 April 2023
Great customer service
22 April 2023
Good price/product, poor courier
Easy to use their website and a very good price for the jeans. Unfortunately they use Evri (why do companies still use this terrible courier ?) and delivery wasn't great. Got it eventually though!
28 April 2023
I really liked my item I'd ordered
I really liked my item I'd ordered. There was an issue with the item but Great Outdoors were extremely quick to sort.Great customer service. Would order from again. 10/10
Thanks
23 April 2023
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