green-mopeds.com Reviews 47

Really knowledgeable and professional service when I purchased my moped. Always kept informed and up to date on my moped all the way until I received it . Im really happy with the service I received and I will definitely go back again for future purchases . Definitely more than trustworthy and I would definitely recommend green mopeds . Will definitely be back to buy from them again in the future

This is by far the best company I've ever come across unbelievably helpful even after work hours I can't recommend them enough I'm new to electric bikes so I asked a lot of questions and I always got a answer and great advice they definitely go above and beyond to help you

I went to Green-mopeds.com to buy my son his first bike. Jeremy was fantastic. He knew I was a very nervous buying a bike online. He called me and spoke to me about all my options and put me at ease. He kept me well informed throughout the whole process. The bike was delivered very quickly and I am over the moon with my purchase.
I highly recommend this company, 5 out of 5 stars for the bike and the service.
Thank you

Purchased a Segway moped.
Advised and sorted.
Overall happy with process.
Will be taking back for service.
Can recommend.

I chose my Yaeda scooter after seeing one of their useful video reviews. Was going to get a 2nd hand one through their site, but got a new one because they then offer half price delivery to Scotland. They sorted DVLA reg and bike was delivered to my door, all made up and ready to go. I love the scooter and am grateful to Green Mopeds for their help.

They were the first company i contacted and the ones i went with. I have a Carrera Zelos in black and a Colorway BK29 which is now in black originally blue, and now since getting intouch with Green mopeds, dealt with Jeremy Boorer am the proud owner of Super Soco TC in black.Everything run smoothly with them from the word go whatever information i asked from them they provided and vice versa and they were extremely helpful throughout the whole process.No matter what time i emailed i got a reply same day. Did my CBT on June 26th 2025 after keeping the bike covered up for a month but now am starting to enjoy the beautiful bike.They helped me sort out every single thing ie insurance, registration,bike security.I would highly recommend them to anyone wanting to go green for the first time or to go further green

Very easy to reach and approachable. Great knowledge and understanding of all motorbikes/mopeds that he has. Received my motorbike in good condition and the delivery wait time for it was very fast.
Would recommend.

I booked a test ride there prior to 3 days and they cancelled it by emailing me 3 hours before the booked time. Furthermore, they did not give me any reason for the cancellation. A chat agent was not friendly enough to explain why it has happened. He claimed that the cancellation before 3 hours is not a issue at all. What a great customer support!

Brought online after watching Jeremy’s videos very happy with my purchase and the service and help.

Excellent service. Very knowledgeable and helpful . Would definitely recommend.

I bought a Horwin EK3 about 6 weeks ago from Green Mopeds and so far it has been great. Before purchasing, I stopped by the garage and saw Jeremy. He is very knowledgable and answered all of my questions about each bike so that I could make an informed decision about which one would suit my commuting. His communication has been excellent and is willing to be messaged on whatsapp which was very convenient. A few unintentional mistakes, such as the bike being delivered without the charger and the battery power not being the one I ordered, were quickly rectified, with the charger being posted out the next day, and the battery being delivered by his mechanic on an agreed date where he also performed the first service for free at my home to make up for the aforementioned, bearing in mind I live on the other side of London! The port on the charger also became loose, to which Jeremy had it replaced by the manufacture under warranty and delivered. I feel confident that I can contact him if I face any issues, but otherwise, I am very happy commuting to and from work with my new Horwin EK3!

My tc max button got water damaged. I was unable to find a local company to fix it in a decent time frame. Jeremy was brilliant. Introduced me to a delivery company and fixed the bike inside a couple of days. Highly regret not purchasing my TC Max from them as urban ebikes was unhelpful. Would highly recommend green mopeds for any purchase.

From first enquiry to after-sales support, I can't rate high enough.

Kept informed of delivery, which was on time and very helpful and clear explanations, so a complete novice could understand.

In January 2023 I contacted Green Mopeds to arrange for my S01 Plus to have its first service: I chose Green Mopeds because I’d purchased the scooter via them and because they were the only Silence UK agent within a reasonable distance from me, a 50-minute ride away.

However, despite having arranged with the owner, Jeremy, to arrive at Green Mopeds for the service on the specified day at 10am, when I arrived Green Mopeds was closed and Jeremy said his mechanic had a medical appointment. Despite the fact that I'd left home at 9am that morning to travel to Green Mopeds, Jeremy had taken no action to contact me to let me know that my visit would have been in vain.

On that occasion, and despite the inconvenience Jeremy’s lack of communication had caused, I decided to give him the benefit of any doubt and agreed to reschedule for a later date to allow my scooter to be serviced, which was completed.

Two weeks ago I contacted Green Mopeds again to arrange another service for my S01 Plus. On this occasion I discussed with Jeremy the issues that I wanted addressed, and we agreed that I would bring my scooter to his premises at 10am on Tuesday 17 September.

However, upon arriving in Brentford at 10am that morning, I again found Green Mopeds closed, so I contacted Jeremy on his mobile number. When Jeremy eventually answered (sounding as if he’d just woken up) he greeted me by name and told me that his mechanic had had to go for a “medical assessment” and was unavailable. Once again, despite me travelling 50 minutes for my appointment at 10am, at no point had Jeremy bothered to try to contact me to let me know that there was no point in me travelling down to his closed premises.

My experience with Jeremy and Green Mopeds is reflected by other reviews that can be found here and elsewhere: as a business Green Mopeds are lazy and incompetent. Jeremy is obviously happy to take his commission for scooter sales, but he and his business have repeatedly proved to be woefully unable to provide even the most basic customer service, and instead chooses to create inconvenience for his returning customers.

I think it’s highly unlikely that any of the positive reviews for Green Mopeds are truthful (very few review sites can be trusted in this respect), yet a clear pattern emerges from the negative reviews that Jeremy’s business has received.

What will follow is a lengthy response from Jeremy denying all of this, as he has done with other negative reviews. If Jeremy spent as much effort providing customer service as he does responding to negative reviews in an attempt to shut them down, then maybe he would have a viable business.

Avoid at all costs.

On the 11th of May 2024, I bought a bike. On the 21st of May 2024, the cover of the back wall broke, and it was replaced by the vendor on the 8th of June 2024.
After this, on the 18th of May, 2024, the bike stopped working while stopped at a traffic light. I informed the vendor, and they advised me to lubricate the side stand, which I did without effect. Eventually, on the 22nd of June, I sent the bike back to the vendor to try and fix it under the warranty. They tried the side stand, which did not resolve the problem and then the throat, which again did not resolve the problem. At this point, on the 8th of July, I rejected the bike as having an inherited fault under the Consumer Act. The vendor refused to let me exercise this right and insisted they still had the right to fix it after two attempts.
Today, 16/08/2024, they returned the bike to me without telling me anything. They just left the bike outside the property without anybody being in the property and without anybody signing for it. Meanwhile, the credit card company reversed some money as the bike was bought on a part exchange. 

Communication and purchase were great. Easy to use website.

Thanks Jeremy for your help in choosing my moped.

Green mopeds were great with their advice as buying a bike was completely new to me. They were great in that they had all the main contenders there to try but directed me to the Super Soco CPX based on my size (6'4") as it was the only one I fitted on. 3 weeks on and they delivered to my home in Dorset. I'm really pleased with the bike. It's really easy to ride, speedy, quiet, comfortable. It's got decent acceleration and enough umph to keep up with traffic other than on a dual carriage way. I'm glad I took the option to add the taller windshield.

Recently bought a moped through green-mopeds. They had an video with an extensive review of what I wanted to buy which helped the decision process and got my Lexmoto delivered at home. Thanks!!!

I spent a while choosing an L3 electric scooter wanting something with classic lines, a removable battery, and a decent spec. My choice was heavily influenced by the fact I had been a Vespa rider for the previous 20 years. My first visit to green mopeds was in the summer of 2021 when they were in Teddington, a difficult to get to compared to their current place in Brentford. Jeremy showed me the Artisan EVC, a good-looking bike. The battery weighed a ton, and I was not convinced. By the summer of 2022 the Lexmoto LX06 had been launched. I liked its lines the spec but for some reason was hesitant. By June 2023 I had bought the LX06. It’s such fun to ride and I am totally hooked on electric for urban travel. I would rate green mopeds as follows:
10/10 for patience
10/10 for test rides
10/10 for expertise, see their you tube videos.
10/10 for a well-chosen range of bikes
The best place to buy an electric bike in London.