Greenhouse People Reviews 

882
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff members who provide excellent advice without applying any pressure to buy products. Consumers note that the physical products are of superb quality and that the overall installation process is smooth and professional. Furthermore, buyers appreciate the clear communication and punctuality maintained throughout the entire purchasing journey. Some reviewers were not happy with occasional problems such as incorrect or missing parts delivered with their initial orders. People also mentioned unexpected difficulties during assembly, long waiting times for replacements, and annoying issues with structures leaking from corners.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable throughout the purchasing... See more

Product

Reviewers mention positive feedback about product quality, expressing delight with their new greenhouses and... See more

Service

Clients share positive opinions on service, highlighting a professional and helpful experience from purchase... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive on... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul, manager was very helpful and directed me to making a great choice in greenhouse. No pressure to purchase. The only place locally where you can see a selection of greenhouses erected. You... See more

Rated 5 out of 5 stars

My wife and I visited The Greenhouse People based at Dobbies Garden Centre in Braehead and the service we received from Ian was first class. We didn't know much about the different variations,styles... See more

Rated 5 out of 5 stars

Great service from Ian at The Greenhouse People at Dobbies, Breahead. We are so glad that we visited the site office rather than order on line. Ian’s experience was invaluable in helping us select the... See more

Rated 5 out of 5 stars

We contacted Denham Installations to erect our new greenhouse. I can honestly say it's been a while since I have been fortunate enough to find such an excellent tradesman. Euan was good at keeping in... See more


Company details

  1. Garden building supplier

Written by the company

The Greenhouse People - UK suppliers of Greenhouses for all your growing needs - we stock wooden greenhouses, glass greenhouses, Robinsons greenhouses, wooden greenhouses, greenhouse heaters, small greenhouses, Super 7 propagators and many more...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

882 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(882)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very approachable and great knowledge of the product.

The warm friendly personality of Sue was great. There was no hard sell to purchase the shed and that made me very comfortable. I felt I could ask as many questions and she was very happy to go through
everything . Even helped and gave me many suggestions before I was ready to purchase a shed. Sue is very knowledgeable and good in her role - representing the company very well. A very pleased customer.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Braehead

Toni at Braehead was amazing, helped us make the right choice and made the whole process simple and fun. Lovely display area with lots to look at and friendly, helpful atmosphere.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

A pleasant and efficient experience

Jason at the Staines site was friendly and attentive, we discussed our requirements and he made several recommendations. The whole experience was pleasant and easy and we would happily recommend him and the Staines site to others

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Excellent!!
Chloe from the Angmering site was so knowledgable and helpful, kept in touch all the way through, answering all my silly questions, providing photographs and plans where necessary. I can thoroughly recommend her and the Angmering site.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Tony McNulty at the Braehead office was…

Tony McNulty at the Braehead office was really great to deal with. He made the whole process of choosing and ordering a new Alton greenhouse simple and stress free. Always on hand to answer any of our questions, he followed up on all aspects of the process from recommending third party installers for us and sending through build specifications for things like bricks and bases. Nothing was too much problem for him. His attention to detail was excellent. We always felt we were in a safe pair of hands with him at the helm.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding treatment throughout my…

Outstanding treatment throughout my selection, purchase and aftersales service from James Cooze of this company. He could not have been more helpful and gave close attention to the whole process which included getting a greenhouse fitter who came and installed it. What has been particularly appreciated has been James's no quibble action after a problem occurred with the greenhouse almost on the guarantee expiry date - an immediate replacement of the faulty part by return of post. Now that's what I call an excellent service and I thoroughly recommed this company.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️



I received excellent service from Sue at the Staines site. I needed a replacement greenhouse part for my dad and Sue couldn’t have been more helpful. She took the time to make sure I was ordering exactly the right part and made the whole process very straightforward.

What really stood out was how friendly and efficient she was, and the delivery arrived much quicker than I expected. It’s rare these days to get customer service that’s this helpful and personal.

A big thank you to Sue for going the extra mile – it’s very much appreciated. I wouldn’t hesitate to recommend Greenhouse People because of the service I received.

Regards

Matt

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent installation of our new greenhouse. Euan was friendly, efficient and carried out the work to a very high standard. Thank you!

Would highly recommend this company for installations.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with the Greenhouse People

We visited the showroom at Dobbies, Lasswade to pick a greenhouse for our new home. Scott couldn’t have been more helpful in explaining the features of the one we liked, and talking us through the order, delivery and installation process. Delivery was on time and the driver carried all the parcels through to the installation site in our back garden. Scott arranged for Euan from Denham Installations to complete the installation, he did a great job, explained how to operate the vents, windows etc, and tidied up all the packaging for us to make it easy to dispose of, he was really professional and friendly. Now looking forward to get growing!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality and expertise in abundance

We visited the braehead site with an idea of the greenhouse we wanted.
Tony not only showed us and explained in great detail our chosen greenhouse he also provided expert ideas on how to use it with many little tips for a successful and enjoyable project.
I would highly recommend a visit to the greenhouse people for not only quality of buildings but also the genuine knowledge and enthusiasm of the staff, many thanks,Mike and Jacquie Sweeney

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Greenhouse review

I ordered a greenhouse online and my experience has been very positive. Delivery went well, thanks to Mark who was quick and efficient. Much appreciated. I contacted Denham Installations to get the greenhouse installed. Euan was friendly, helpful and hardworking. He has done an amazing job and I am delighted with the result. I would highly recommend him if you are looking to get an installation done. You won’t be disappointed 10 out of 10 for being outstanding.

2 March 2026
Unprompted review
Rated 4 out of 5 stars

Speak to your builder before the build.

The greenhouse it’s self is of good quality however the “ professionals “ building the greenhouse know of the weak points where water rushes in and do nothing about. The corners with a small amount of silicone between the joints and bolts would basically solve the problem.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

We bought Robinson Ranby

We bought a Robinson Ranby from Jon at the Ditchling branch of Greenhouse People. He was incredibly helpful and very knowledgeable, non pushy and made the purchasing experience very easy. The product itself arrived exactly as requested as did the fitter who built it. Excellent quality and we are delighted.. would most definitely recommend.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Damaged goods replaced speedily

Speed shelf arrived damanged . Bent in transit. I sent photos and received a replacement the next day. All done by email. Customer services were very quick with all communications including some pre- order queries.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

A great customer service experience

Sue was really helpful,knowledgeable and extremely polite.
She took time out to explain the delivery process.and what to expect and who to contact if there were any issues with construction.
A very pleasant lady who it was a pleasure to deal with.
Full marks for customer service.
If only other companies that I deal with were as good as your extremely helpful staff.
Congratulations !!!!

22 February 2026
Unprompted review
Rated 5 out of 5 stars

New Greenhouse

The advice from the Greenhouse people, particularly Robert Rawcliffe was very open, honest and friendly. You were never pressured into purchasing.
The site where the greenhouses are situated was well tended and easy to look round. Prices were clear.
Delivery of my greenhouse was very prompt and a list of fitters if needed were given. Cannot wait for it to be assembled and ready to use. Thanks

8 February 2026
Unprompted review

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