Greetz Reviews 

Could Not be happier with the service and the quality of the products and the quick delivery

Good product selection, sensible prices and communication as the order is delivered,

Had question about a received parcel, got clear and good information and they sorted out everything very well.

Great company

Review:
I ordered flowers for my father‑in‑law’s birthday, and the delivery time I received was 21:40–23:40. This is completely unacceptable, especially since their website clearly states that deliveries are made between 08:00 and 20:00.

My father‑in‑law is very old and cannot stay awake that late.
Changing the delivery date is not an option either, because the flowers would no longer be fresh.

On top of that, I paid a higher delivery fee for Sunday and accepted it, but the delivery time I received was totally different from what was promised.

This is a violation of the service terms, and I requested a full refund.
Very disappointing experience.

Many cards options for multiple events. Easy to operates.

Good experience

Trustworthy and fast delivery!

Card was not delivered by partner Packs, despite track and trace confirmation it was. Although mistake was likely with the delivery partner and not with Greetz, they offered immediate free reshipping.
Excellent service!

Ordered the card and gift for next day delivery so it would be there in time and what happens the next day to the "fit through the letter box" package.....failed to deliver. what happens after another day.....failed to deliver. IT'S A LETTER BOX SIZE DELIVERY. It's not difficult. So now the actual day has arrived and no card and no gift. Greetz are useless

Always fast and good, thanks!

Great customer service. Their delivery partner Packs seems to be struggling, with late or no deliveries, yet they put the order as delivered on time. When reaching out to Greets, we immediately got compensated for the lost package (even put the exact order back in our shopping cart so we could resend to a different address) and got compensated for the late delivery of another order, which I had only used as an example to make a point on the bad service of their delivery partner Packs. Went above and beyond to make it right.

The AI chatbot was a great help, and then Lavenia too! She understood my complaint and dealt with it effectively by providing me with prompt and helpful assistance. Thank you very much!

Terrible customer service and company rules. I have had the wrong address put down,and i contacted them immediately, they refused to help. "Once printing starts no cancellation or address change" which is ridiculous, and they told me multiple times its my fault. Generally there should be an alternative way to handle "mistakes like this" never ever gonna use them again,family and friends I have there said the same thing. I have to now chase down the courier online or on the phone from UK to deliver alcoholic gifts to the right address. Like come on how hard it is to help your customer. Its all about willingness,but they don't care. Seriously... money gone, package might not get to the person
I would give zero star if I could

Ive used them twice and they've delivered both times. Would recommend

Delivery is incredibly confusing. At the end of the order process you can clearly choose a delivery date where you select a day + delivery costs. For Saturday it says €9.99, all other days it’s €4,99. However, this is NOT the actual delivery date, the actual delivery date is the next day. I paid for Saturday delivery (or so I thought) because that is my mother’s bday. The order confirmation also says the delivery date is the selected date (Saturday). But the actual delivery will be Sunday.

Why make it so confusing when people order here for special occasions that are very date specific?

Always good and on time!

Always great to order from Greetz. Fast, reliable and cool presents and cards to choose from ♥