The delivering was 1 day late, very awkward in this case. But not due to Greetz. Had a good conversation about this, and got the delivery-fee back, although i said , thàt was not my intend. Hopefully... See more
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We use Greetz to send cards to our colleagues, and we’re always very happy with the service. The cards are beautiful, and delivery is always on time. It’s an easy and reliable way to make someone feel... See more
Company replied
Great customer service. Their delivery partner Packs seems to be struggling, with late or no deliveries, yet they put the order as delivered on time. When reaching out to Greets, we immediately got co... See more
Company replied
LOVE! I always use Greetz. So much variaties and lots of ways to make you chosen card super special. The choices to personalize are endless and super fun! But, you need to be patient and ta... See more
Company details
Written by the company
Greetz is hét online platform voor persoonlijke verrassingen zoals kaarten, bloemen, ballonnen, taarten, dranken en chocolade. Iemand verrassen of laten weten dat je aan hem of haar denkt? Bij ons zeg je het altijd op jouw manier.
Contact info
Netherlands
- www.greetz.nl
3.9
Great
43k reviews
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When I was ordering
When I was ordering, the app showed that the gift will be delivered the next day. And just after I ordered, it showed that due to carnival, delivery will be delayed. And then they delivered it after 2 days. My point is I ordered it for my husband to gift on the valentine day, that gift completely lost its importance after 2 days. Though the product was nice but for me it was completely a waste. They should have showed before ordering that the item can be delayed due to this reason. Not at all satisfied.
13 February 2026
Unprompted review
Reply from Greetz
We value your feedback and appreciate your review. To help us resolve your issue, please email us at trustpilot@greetz.com with the details of your concern and your order info. We look forward to helping you soon.
No card sent
Payed 5,28. No Valentine card sent. A lot of mails confirming that the card is on its way. But no card. Complained. Got a stupid answer from an A I assistent.
Gonne get the money back and after numerous mails 2,50€ in my account. Greetz is not a consumerfriendly bussines.
So they stated Please contact us so we can solve the matter, only to offer the same stupid 2,50 euro in my account. No apologie, wrong information (you got the card but too late) never got the card. Numerous mails from very different customerservice employees. What a terrible company. If you want to solve the matter, sent flowwers, sent a card!! There must be better cardcompanies......
14 February 2026
Unprompted review
Reply from Greetz
We value your feedback and appreciate your review. To help us resolve your issue, please email us at trustpilot@greetz.com with the details of your concern and your order info. We look forward to helping you soon.
Delivery was supposed to be on Sunday…
Delivery was supposed to be on Sunday but nothing yet and now Monday also nothing yet
14 February 2026
Reply from Greetz
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@greetz.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Customer service unreachable
After I sent a card, I kept receiving emails from them that there was a quarantined message.. I tried contacting the customer service. The phone line was disconnected after 10 minutes. So, I tried the chat. The robot chat told me that someone would be online to help me within 20 minutes. After an hour I closed the chat. No other option to reach customer service.
16 February 2026
Unprompted review
Reply from Greetz
Thanks for your review. We really value your feedback and want to make things right. Drop us an email at trustpilot@greetz.com with your order details and concerns. We’ll get back to you as soon as we can.
Reply from Greetz
Thanks for sharing your experience! We’re delighted to know our service met your expectations. Your support means a lot to us, and we hope to see you again!
The app is great but at the moment of…
The app is great but at the moment of delivery they don’t go to your door but leaves it next to the entrance in the building. Someone can easily steal this
10 February 2026
Reply from Greetz
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
User-friendly and great customer service, but...
Very user-friendly online experience - not always great value for money, especially for added gifts, but you do get rewards and offers. Two things I really don't like: like most large online companies, they try to tie you in with a large-lettered offer for a small-lettered explanation (i.e., a monthly fee!!!) - I find that misleading an super annoying, and I know I'm not the only one. The second one is not really directed at Greetz but at PostNL. Recently, a card took 11 days to be delivered to my mum - in the meantime, Greetz was great to send out another one at no cost. Six days after posting, THAT one has finally arrived - now she has the same card twice. I'm going to pay more and go with Greetz's own courier next time.
11 February 2026
Fantastisch Service!
I Have Used Greetz A Number Of Times And Have Always Been Very Happy With The Service I Received.
Bedanken For The Fattastisch Service!
10 February 2026
Reply from Greetz
We're so glad to hear that you had a fantastic experience! Your positive feedback is much appreciated. Thanks for your support and we look forward to seeing you again!
Customer Service is wack!
I have order some stuff like 3 or 4 weeks before. Two and half week before I have said I don’t need it anymore and want my money back. The answered: It’s already printing and being made but how is that possible like 2 and half week before the delivery. I’m guttered and unsatisfied about this company. I won’t recommend this company again to anyone I know.
28 January 2026
Unprompted review
Reply from Greetz
Thanks for your review. We really value your feedback and want to make things right. Drop us an email at trustpilot@greetz.com with your order details and concerns. We’ll get back to you as soon as we can.
Great for postcards and gifts
Nice, quick and easy platform for sending postcards and gifts. They keep improving the experience.
1 February 2026
Quick and easy
2 February 2026
Easy way to send cards to people
Easy way to send cards to people - always sent on time but sometimes let down by PostNL delivery!
23 June 2025
Good service within The Netherlans
Good service for fast delivery within The Netherlands
Many option of cards and presents.
Delivery om time to requested address in 24h
30 January 2026
Arrived broken
One of the three vases I ordered for a birthday present arrived broken.
Greetz' solution was a 5€ discount for the next order, ridiculous.
They don't want to send a replacement.
Won't order again with Greetz.
Bad costumer service, absurd.
17 January 2026
Unprompted review
Reply from Greetz
Thanks for your review. We take your feedback seriously and want to make things right. Email us at trustpilot@greetz.com with your order details and concerns, and we’ll get back to you ASAP.
Greetz resend the bouquet
Update: After one week, and many emails back and forth, Greetz resend the right bouquet.
Greetz did not answer. Packs did not answer. Birthday flowers arrived three days late. What a waste of money.
20 January 2026
Unprompted review
Reply from Greetz
Thanks for your review! We appreciate your feedback and want to understand what went wrong. Please email us at trustpilot@greetz.com with your order details. We’re here to help.
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