Grizz 

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Rated 5 out of 5 stars

I bought Sugar Skull Mexican Floral Boxing Gloves 16oz. They arrived within a reasonable time. It took about 3 to 4 weeks but it was from Thailand and they were made from scratch so I will call that... See more

Rated 2 out of 5 stars

Very odd sizing on the leggings, men's size Large fit very loose and baggy, basically sweatpants instead of leggings. (I'm 6'2"/180lbs and wear L bottoms from any other brand.) Unfortunately didn't... See more

Company replied

Rated 1 out of 5 stars

Been a month, still no gloves or sign of them being shipped. I have emailed them, only to be given generic excuses and minor attitude. April, starting an email with "I already told you we will contact... See more

Rated 5 out of 5 stars

Grizz did a great job. They have responsive customer service, and even though my product, a T-shirt, was coming from overseas, it arrived quickly. It's well-made for light duty wear. Grizz is one of t... See more


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All reviews

(98)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Support!

At first I was suspicious of this site. For whatever reason, their website would randomly be inaccessible and I wouldn't be able to see my order information. My order was also delayed by U.S. customs, due to no fault of Grizz Shopping. When I reached out for support, the Grizz team was quickly able to give me all the information they had and kept me up to date on it's status.

When my product finally arrived it was exactly what I was expecting. The shorts are great quality and fit well. Grizz has plenty of other fantastic designs so I'll be sure to order from them again!

21 February 2024
Unprompted review
Rated 1 out of 5 stars

Size chart completely wrong

Order some leggings, size was completely wrong.

Asked to get refunded, provided all the photos as proof. They kept me busy for two weeks asking for specific photos that I had already provided and said they needed to do an internal investigation.

I doubt they're going to refund my purchase, they don't provide good customer service and they don't care about you once they have your money.

15 February 2024
Unprompted review
Rated 1 out of 5 stars

ORDERED GLITTER BOXING SHORTS AND CAME…

ORDERED GLITTER BOXING SHORTS AND CAME WITH ZERO BLING OR GLITTER OR SEQUINS AND NOT EVEN CLOSE TO THE SAME COLOR AS ORDERED. BUYER BEWARE. THEY DO NOT STAND BEHIND THEIR PRODUCT, AND MAKE U PAY SHIPPING TO SEND THEM BACK AFTER U ALREADY PAID FOR THE CORRECT PRODUCT

1 January 2024
Unprompted review
Grizz logo

Reply from Grizz

Hi Stacia, thank you for sharing your Grizz experience. We're sorry that the product did not meet your expectation.

We understand that the customer is dissatisfied with the product they received, as it is not the real glitter texture they had expected. We have explained that all of our products are printed onto the product using sublimation printing, and this information is clearly stated in the product description before purchase. In response to the customer's concerns, we have offered two options:

A 50% refund without the need to return the product.
A full refund upon return of the product.
The customer has opted for the first option, and we have therefore closed this case.

Rated 1 out of 5 stars

SCAM DONT BUY

SCAM DONT BUY, I AM CONTACTING BBB, EVERY OTHER REVIEW IS FAKE LISTEN TO THE ONE STARS

BOXING GLOVES ARE NOT 16OZ

1 December 2023
Unprompted review
Grizz logo

Reply from Grizz

Hi Daniel ,In response to the customer's accusation of scamming, we have checked our records and confirmed that the order has been delivered to the customer. The customer received the items on December 16, 2023.

Rated 1 out of 5 stars

Inaccurate sizing chart

I ordered an item and used their sizing chart to determine which size I should order. I am normally a 33, and their chart says an M is appropriate for my size. The item arrived in an acceptable time, but it was too large for me.

There is no chance to exchange or refund, as they say all of their items are customized for the client. Grizz offered to give me a 50% discount on the next purchase, but I won't consider it or any other of their items.

28 November 2023
Unprompted review
Grizz logo

Reply from Grizz

Hi Billy, thank you for sharing your Grizz experience. We're sorry that the product did not meet your expectation.

From the email details, the customer reported that the product they received was too large. Therefore, the support team offered two options to the customer:

1.Provide a 50% discount coupon code for the customer to place a new order.

2.Have the customer return the product back and the support team will replace it with a new one.

Please note that the support team did not refuse to accept the return.

We hope you understand and We are really really sorry for any inconvenience


Thank you

Rated 1 out of 5 stars

Incorrect size short sent (update)

Purchase a M size thai short. They switched my purchase to a XS for kids.
I've reached out to them before they ship and no one gotten to me.
Horrible customer service response.
Will not be buying from them again.

(Update)
They respond to me and was willing to fix my order if I pay an addition 50 dollar, what a scam to get more money from your customers. I decided to just pay the 50 dollar for the size M short. They told me that they hand knit all of these shorts, well when it arrived it's got price tag on them, didn't seem like it was specially hand knitted. The quality is not genuine as they just sew the word Muay Thai in Laotian on the short. I got a short from Singha and it's quality definitely is different. I will not be buying from Grizz again.

This is not a competitor trying to discredit your company, just man up and take responsibility and apologize to your customer and do better next time.

This order have been verified already. What are you trying to do?

22 October 2023
Grizz logo

Reply from Grizz

Hi X T
We have thoroughly reviewed our customer records and are unable to locate any information associated with the customer you inquired about. We have also verified this information through Trustpilot, where the customer provided order number #GZ32034. However, this order number does not exist within our system.

Based on this discrepancy, we suspect that this may be an attempt to discredit our company by a competitor.

(Update)
We are unable to locate your customer information in our system. If you are an existing customer, please provide us with your correct order number or the email address associated with your purchase so we can further assist you. Without this information, we may not be able to verify your customer record.

Rated 5 out of 5 stars

Stylish and comfy

This printed sneaker are a standout! Unique design, comfortable fit, and great quality. They turn heads whenever I go. Love them!

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Good!!

Really fantastic quality and great timeliness. Was very helpful and the end product turned out really nice. Will definitely use in the future.

12 July 2023
Unprompted review
Rated 1 out of 5 stars

Misleading

Shoes included the word ‘textured’ in the title and appeared shiny in the image. These disco ball shoes were just a print. Having linked to this item from outside of the main site, I did not have the hint of identical items in different colours, nor do I think that would be adequate to make it clear that the word ‘texture’ does not imply any actual texture. When I asked to swap the shoes as they were not fit for the purpose I bought them for, I was told they do not do swaps or refunds. I was not offered any further assistance or allowed so much as a discount in good faith considering how misleading this description is. To add to this, the print quality was poor and the materials were not as expected. I wasn’t even asking for a refund and was told that the shoes are printed to order so too bad. This seems beside the point when false advertising is involved. Ultimately, as I was on holiday at the time I let it go and accepted the large monetary loss for shoes I wouldn’t use. It was only after being emailed a great many times for feedback that I returned to provide this review. Perhaps if companies spent more time on providing actual customer service instead of simply hassling customers to provide free marketing and give the appearance of service, we wouldn’t have these issues. My recommendation to customers is that you read the fine print carefully and take note of anything said and not said. Some companies are overtly lying about products, some are omitting key information to mislead consumers and some are simply putting less favourable details where they know consumers do not go to look. While these business practices are common, they are not unavoidable. Shop elsewhere.

17 April 2023
Grizz logo

Reply from Grizz

Hi Max, thank you for sharing your Grizz experience. We're sorry that we did not meet your expectation.Since all of our products are printed on the product itself, we cannot offer the specific texture that the customer desires. We have clearly stated this detail in the product description. So Our manager has reached out to the customer to discuss and resolve the issue, but we have yet to receive a response.

We hope you understand and We are really really sorry for any inconvenience


Thank you

Rated 1 out of 5 stars

DISAPOINTED COVER WONT FIT ,DIFFERENT TARTAN,50% REFUND ONLY

Very disapointed ,did not get same patterned cover, was sent substitute, cover ordered 2 seat tartan sofa cover ,item sent would not fit, can't use it . They need to take it back refund me $104.70
This grizz company keep asking me to send photos of the item ,I have done this 3 times ,they now want a video ??? I can't do a video, they don't seem to know what they sent me ,it is not as displayed , I have had to escalate this with PayPal. I think grizz don't want to take item back don't want to refund me , I am innocent party here ,grizz did not send me what was displayed not what I ordered & it won't fit .
I have had to fight for refund ,they egnored that until paypal escalated ,but i only got 50% refund as griff did not want it back, they sais i would have to pay return charge . I would never shop with grizz again ,usa.

10 May 2023
Unprompted review

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