Grooves.land Reviews 

2,314
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant delivery delays, often much longer than promised, and frequently faced unexpected import taxes and administrative fees not clearly communicated upfront. Reviewers also reported receiving damaged, faulty, or incorrect items, or products that appeared used. A common complaint was the difficulty in obtaining refunds for undelivered, cancelled, or returned faulty items. However, some customers noted that prices were often competitive or cheaper, making them an attractive option for certain items. Conversely, a small portion of people experienced fast dispatch and delivery, receiving products in good condition and with proper packaging.

What people talk about most

Product

Clients share negative opinions on product, with many reviewers reporting receiving incorrect or different... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as incorrect... See more

Delivery service

Customers consistently express dissatisfaction with the delivery service, citing significantly long shipping... See more

Refund

People report significant dissatisfaction with the refund process, with many reviewers stating that their... See more

Price

Customers had ambiguous experiences with price, with many initially finding prices to be lower and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delivery took weeks to arrive, we had to use a 3rd party app to track it until it got to the UK, additional import tax had to be paid including admin fees by the delivery company making this more expe... See more

Rated 1 out of 5 stars

Ordered item on 27th May (delivery 3-7 working days). Website showing item dispatched on 4th June. Item eventually handed to EVRI on 12th June. Item delivered 15th June. Goods arrived int... See more

Rated 1 out of 5 stars

AVOID. Especially if you are BASED in the UK / outside EU Not only long shipping (they are operating in Germany) , but also additional charges (and I was charged twice! ), I had to pay an extra £10... See more

Rated 1 out of 5 stars

Still no delivery after 10 days even though they say your goods will arrive by 4-7 days and it appears it hasn’t even arrived in this country yet ! Got sent an email saying there are problems globally... See more


Company details

  1. Music shop
  2. Book shop
  3. Video Game Shop

Information provided by various external sources

Über 850.000 CDs, DVDs, Hörbücher, Konsole Games, Spielwaren und Merchandise Artikel günstig online kaufen! Mehr als 25 Jahre Erfahrung. Weltweite Lieferung.


Contact info

1.9

Poor

TrustScore 2 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(2,314)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a Panasonic UBC90EG

Ordered a Panasonic UBC90EG. Next day asked them to set the "set-up" language to English ( I know the factory set-up language is German because I have bought the machine, whichh is German,before from a German seller). They replied it is not possible to do this. This immediately raised my suspicions. Emailed them again and asked if it was not available for immediate delivery I would like to cancel the order and get a full refund. They did this within 2 days. My suspicion is their technique is to get customer's cash, invest it for the interest which accrues, and never fulfil the order. Beware, there is a similar online shop with identical layout as Grooves.land. Bill Adams28/11/2024

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Bought a set of surround sound speakers…

Bought a set of surround sound speakers as the same ones in UK cost double,everything was easy,received confirmation email kept me informed about dispatch etc,no hidden cost,recieved exactly what was advertised,ordered took a little longer for delivery but I wasn't in a rush,I have to say I was very relieved as I read some of the reviews and it made my heart sink,but all.in all I have nothing to complain about and saved money,very happy customer.

17 November 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a CD

Ordered a CD, they then tell me that there is a problem with despatch.
I asked them several questions, none of which they answered, always an excuse for delay in the post. They told me contact them if I do not receive it by 13 December.
Could have walked to Berlin and back again in that time.
They are useless. Don't touch them with a bargepole or anything else.

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service, not holding on to their word

Bad customer service. I sent back a vinyl lp that has arrived damaged. They said i should send it back with the cheapest option and thes reimburse me the costs, which i did immediately and attached the invoice.
After 4 Weeks i git back the initial price but kot my costs of shipment. After asking what happened i got a harsh response that they pay back the half of my costs as it was not the cheapest. They don‘t even know the system! Now a week after no response to my complaint. I am or depends on the answer of them, was, a regular and very good customer.

7 November 2024
Unprompted review
Rated 1 out of 5 stars

Should have done research before…

Should have done research before buying. Purchased Philips curved monitor as it looked like a good purchase price but did not factor in the customs/VAT/clearance fee to the UK...so my mistake. Product took full month to get from Germany to UK with slow communication from Grooves, lesson learnt and won't use again.

21 October 2024
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. I got a tracking number and then asked to pay more money. I refused. They won't refund. Contacted my bank hope they can help.

7 November 2024
Unprompted review

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