I was looking for an insurance for my motorcycle and grove and dean came across not as a cheapest one but what fought my eye was a pothole cover (British roads are terrible). App is so easy to use and... See more
Company replied
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Review summary
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Reviews shaping this summary
Changing from one vehicle to another mid term of my insurance, nothing was too much trouble. Archie went to great lengths to ensure the details of the vehicle were correct. This resulted in a lower p... See more
Company replied
Very professional, but at the same time friendly! Talked me through everything and explaining everything I did not understand. The only thing missing, was I requested a paper copy, which was not sen... See more
Company replied
It was so heartening to be able to speak to a very helpful customer service agent. He was very kind and patient as I needed a number of different questions answered. I’ve been approached by vari... See more
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Company details
- #124 of 227 best companies in Insurance agency
About Grove & Dean
Written by the company
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Contact info
7 Station Lane,, RM12 6JL, Hornchurch, Essex, United Kingdom
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4.6
Excellent
16k reviews
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Very straightforward easy to contact…
Very straightforward easy to contact this is my second year all good staff helpful
19 August 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that you've found our service straightforward and our staff helpful for the second year in a row. Thank you for your continued support!
Kind Regards,
Chloe
Grove & Dean.
Very please with price and I spoke to a…
Very please with price and I spoke to a very nice lady on the other end of the phone line, many thanks.
13 August 2026
Reply from Grove & Dean
Hi,
We're so glad to hear you were pleased with our pricing and had such a positive experience speaking with our team! We truly appreciate your kind words.
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We're delighted to hear that you found a great price for your car and excellent cover. Thank you for your positive feedback; we truly appreciate it.
Kind Regards,
Chloe
Grove & Dean
Great company easy to use
Great company easy to use, great prices and easy to access documents in the hub.
Would highly recommend.
8 August 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that you found our company easy to use, our prices great, and that accessing documents in the hub was simple for you. Thank you for your high recommendation!
Kind Regards,
Chloe
Grove & Dean
Agent was very good and made everything…
Agent was very good and made everything very clear,
10 August 2026
Reply from Grove & Dean
Hi,
We are delighted to hear that our agent was able to make everything very clear for you. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean
Reply from Grove & Dean
Hi,
We're so happy to hear you enjoyed our friendly, fast service and great prices! We appreciate your positive feedback.
Kind Regards,
Chloe
Grove & Dean
Great price for my motorbike insurance
Great price for my motorbike insurance. Great comms for setting up my on-line account/app. Very pleased with their service.
4 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear you found a great price for your motorbike insurance! It's wonderful that you also had great communication during the setup of your online account and app. We're very pleased that you're satisfied with our service.
Kind Regards,
Emily
Grove & Dean
They know their stuff and every year…
They know their stuff and every year give me a good deal, I know I can't get a better one elsewhere.
13 August 2026
Reply from Grove & Dean
Hi,
We are so glad to hear that we consistently provide you with great value and service. We appreciate your continued trust in us!
Kind Regards,
Emily
Grove & Dean
Reply from Grove & Dean
Hi,
We're glad our timely reminder was helpful for your renewal. We appreciate your feedback!
Kind Regards,
Emily
Grove & Dean
Fabulous experience from start to finish!
Very professional, but at the same time friendly! Talked me through everything and explaining everything I did not understand.
The only thing missing, was I requested a paper copy, which was not sent.
Just been on the phone chasing, & apologies have been forthcoming, and will be in the post today. So again , great service! Thank you!
10 August 2026
Reply from Grove & Dean
Hi,
We are so pleased to hear that our team provided you with such professional and friendly service, and that they took the time to explain everything clearly. We appreciate you bringing the missing paper copy to our attention and are glad we could promptly resolve that for you. Thank you for your kind words and for recognising our efforts!
Kind Regards,
Emily
Grove & Dean
Easy and clear to understand the…
Easy and clear to understand the questionnaire filling in the form was easy and straight forward
10 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that you found our questionnaire easy to understand and straightforward to complete. Your positive feedback is greatly appreciated!
Kind Regards,
Emily
Grove & Dean
Good experience setting up my classic…
Good experience setting up my classic insurance. Easy enough and the website is simple enough to get around. It's a big thumbs up from me . 👍
9 August 2026
Reply from Grove & Dean
Hi,
We're so happy to hear that setting up your classic insurance was a good experience and that our website was easy to navigate. We truly appreciate your positive feedback!
Kind Regards,
Emily
Grove & Dean
Great service and communication so far
Great service and communication so far.
All insurance companies show their real colours when people make a claim 🤔
9 August 2026
Reply from Grove & Dean
Hi,
We appreciate your positive feedback on our service and communication. We understand your perspective on claims and aim to always demonstrate our commitment to our customers.
Kind Regards,
Emily
Grove & Dean
Reply from Grove & Dean
Hi,
We're delighted to hear that you found our reminder timely, the renewal price good, and the process easy to accept and renew. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Cheaper, but haven’t made a claim!
It’s insurance, no problems but then I haven’t had to claim!! A lot cheaper than Direct line, who I was with for years but this company offered more at a better price!! Over £130 😁
8 August 2026
Reply from Grove & Dean
Hi,
We're truly happy to hear that our policy offered you better value and more comprehensive coverage compared to your previous provider. We appreciate you sharing your positive experience with us. We aim to provide excellent service and competitive pricing.
Kind Regards,
Emily
Grove & Dean
Reply from Grove & Dean
Hi,
Thank you so much for sharing this 5-star review with us. Your positive feedback is appreciated, and we are so happy to know that you are pleased with the renewal service we offer.
Kind Regards,
Emily
Grove & Dean
I received a verry quick reply to my panic
I received a verry quick reply to my query. The lady Emma Gibson, was very efficient, recognised my concern and also difficulty i was having (my fault) in getting the information. She went beyond and emailed me within minutes the documents.
17 August 2026
Unprompted review
Reply from Grove & Dean
Hi,
We are so pleased to hear that our team member was able to efficiently assist you with your query and promptly provide the documents you needed. We appreciate you sharing your positive experience.
Kind Regards,
Emily
Grove & Dean
Simple to sort and cost fine
11 August 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that you found our process simple to sort and that the cost was satisfactory. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
My policy has automatically renewed
My policy has automatically renewed, I did not authorise this, I have been unable to contact them on the phone to discuss and the email is a no reply, so find it impossible to talk to them
4 August 2026
Reply from Grove & Dean
Hi,
Thank you for your feedback. We are sorry to hear that you were unaware of the auto-renewal communications regarding your policy and that you experienced difficulty contacting us.
Please note that renewal information is issued prior to the renewal date and is made available within the online customer account. We appreciate that these notifications can sometimes be missed, and we apologise for any frustration this may have caused.
We can confirm that your renewal has now been stopped. We are sorry that your experience did not meet your expectations, and we will use your feedback to help improve our service and communication processes.
Thank you for taking the time to share your experience, and we wish you all the best going forward.
Kind regards,
Molly
Grove & Dean
Good price for my car insurance…
Good price for my car insurance including full breakdown cover not just roadside assistance hence chose this cover.
6 August 2026
Reply from Grove & Dean
Hi,
We're delighted you found our car insurance offered a good price, especially with the comprehensive breakdown cover included. Thank you for choosing us!
Kind Regards,
Emily
Grove & Dean
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