I was looking for an insurance for my motorcycle and grove and dean came across not as a cheapest one but what fought my eye was a pothole cover (British roads are terrible). App is so easy to use and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Changing from one vehicle to another mid term of my insurance, nothing was too much trouble. Archie went to great lengths to ensure the details of the vehicle were correct. This resulted in a lower p... See more
Company replied
Very professional, but at the same time friendly! Talked me through everything and explaining everything I did not understand. The only thing missing, was I requested a paper copy, which was not sen... See more
Company replied
It was so heartening to be able to speak to a very helpful customer service agent. He was very kind and patient as I needed a number of different questions answered. I’ve been approached by vari... See more
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Company details
- #123 of 227 best companies in Insurance agency
About Grove & Dean
Written by the company
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Contact info
7 Station Lane,, RM12 6JL, Hornchurch, Essex, United Kingdom
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4.6
Excellent
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very good insurance and customer…
Very good insurance and customer service. Chloe assisted with my issue on watsapp and was very helpful.
20 August 2026
Unprompted review
Reply from Grove & Dean
Hi,
We are so pleased to hear you had such a positive experience with our insurance and customer service. It's wonderful to know that our team was helpful in resolving your issue. Thank you for sharing your kind words!
Kind Regards,
Chloe
Grove & Dean.
Excellent service.
18 July 2026
Reply from Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Emily was great
Emily was great, the people before were useless but she was terrific explaining everything.
20 August 2026
Unprompted review
Reply from Grove & Dean
Hi,
We're so glad to hear about your positive experience and that our team member provided such clear explanations. We appreciate your valuable feedback!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Great communication and easy online…
Great communication and easy online service price is very competitive
15 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that you experienced great communication and found our online service easy to use. We're also glad you found our pricing very competitive. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Good price and easy to set up
11 August 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that you found our pricing to be good and the setup process straightforward. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Easy to purchase insurance
Easy to purchase insurance, plenty of emails explaining cover and how to claim if necessary, so far so good 👍
14 August 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear you found the process of purchasing insurance easy and that our emails have been helpful in explaining your cover and how to claim. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Very good quote
Very good quote. Easy to navigate site and access all documents via app
10 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that you found our quote very good and that our site and app were easy to navigate for accessing your documents. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We're delighted to hear that you found the information straightforward and easy to understand. Your positive feedback is greatly appreciated!
Kind Regards,
Chloe
Grove & Dean.
Very straightforward easy to contact…
Very straightforward easy to contact this is my second year all good staff helpful
19 August 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that you've found our service straightforward and our staff helpful for the second year in a row. Thank you for your continued support!
Kind Regards,
Chloe
Grove & Dean.
Very please with price and I spoke to a…
Very please with price and I spoke to a very nice lady on the other end of the phone line, many thanks.
13 August 2026
Reply from Grove & Dean
Hi,
We're so glad to hear you were pleased with our pricing and had such a positive experience speaking with our team! We truly appreciate your kind words.
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We're delighted to hear that you found a great price for your car and excellent cover. Thank you for your positive feedback; we truly appreciate it.
Kind Regards,
Chloe
Grove & Dean
Great company easy to use
Great company easy to use, great prices and easy to access documents in the hub.
Would highly recommend.
8 August 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that you found our company easy to use, our prices great, and that accessing documents in the hub was simple for you. Thank you for your high recommendation!
Kind Regards,
Chloe
Grove & Dean
Agent was very good and made everything…
Agent was very good and made everything very clear,
10 August 2026
Reply from Grove & Dean
Hi,
We are delighted to hear that our agent was able to make everything very clear for you. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean
Reply from Grove & Dean
Hi,
We're so happy to hear you enjoyed our friendly, fast service and great prices! We appreciate your positive feedback.
Kind Regards,
Chloe
Grove & Dean
Great price for my motorbike insurance
Great price for my motorbike insurance. Great comms for setting up my on-line account/app. Very pleased with their service.
4 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear you found a great price for your motorbike insurance! It's wonderful that you also had great communication during the setup of your online account and app. We're very pleased that you're satisfied with our service.
Kind Regards,
Emily
Grove & Dean
They know their stuff and every year…
They know their stuff and every year give me a good deal, I know I can't get a better one elsewhere.
13 August 2026
Reply from Grove & Dean
Hi,
We are so glad to hear that we consistently provide you with great value and service. We appreciate your continued trust in us!
Kind Regards,
Emily
Grove & Dean
Reply from Grove & Dean
Hi,
We're glad our timely reminder was helpful for your renewal. We appreciate your feedback!
Kind Regards,
Emily
Grove & Dean
Fabulous experience from start to finish!
Very professional, but at the same time friendly! Talked me through everything and explaining everything I did not understand.
The only thing missing, was I requested a paper copy, which was not sent.
Just been on the phone chasing, & apologies have been forthcoming, and will be in the post today. So again , great service! Thank you!
10 August 2026
Reply from Grove & Dean
Hi,
We are so pleased to hear that our team provided you with such professional and friendly service, and that they took the time to explain everything clearly. We appreciate you bringing the missing paper copy to our attention and are glad we could promptly resolve that for you. Thank you for your kind words and for recognising our efforts!
Kind Regards,
Emily
Grove & Dean
Easy and clear to understand the…
Easy and clear to understand the questionnaire filling in the form was easy and straight forward
10 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that you found our questionnaire easy to understand and straightforward to complete. Your positive feedback is greatly appreciated!
Kind Regards,
Emily
Grove & Dean
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