Guerin Reviews 

1,109
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient and professional service, highlighting quick collection and hassle-free pick-up and drop-off processes. The staff consistently receives commendation for being friendly, helpful, and welcoming throughout the rental experience. Many people also appreciate the excellent condition of the vehicles, often describing them as new, clean, and well-maintained. However, some customers also noted significant issues with unexpected charges and deposits. These included additional fees for insurance, cleaning, or being slightly late, sometimes doubling the initial rental price. Reviewers also reported being charged for pre-existing car damages like scratches or nicks, which were not documented at pick-up. A few people also experienced unhelpful or rude staff and cars with mechanical problems.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many reviewers praising the quick, easy,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the staff as friendly,... See more

Product

Consumers find product quality to be ambiguous, with many reviewers praising the cars as new, clean, and in... See more

Price

Users describe negative interactions with price, often finding the company more expensive than competitors... See more

Payment

People report negative experiences with payment, frequently mentioning being charged multiple times or for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was very easy and fast to pick-up and return the car. It was also very comfortable and easy to use the shuttle that drives very regularly between the terminal and the office location. A small det... See more

Rated 4 out of 5 stars

All good. There were marks on the car that weren't on the agreement they sent but I had photographed them when I received the car. Showed them when I returned and they accepted that. Always photogra... See more

Rated 4 out of 5 stars

Hired a car for a week in Aug 25 from Faro Airport The car was fairly new but had a few scratches particularly on the bumpers and the wheels Took a video and loads of pictures based on the pr... See more

Rated 4 out of 5 stars

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was... See more


Company details

  1. Car rental company

Written by the company

Mais do que uma rent-a-car somos um companheiro de viagem, uma forma sustentável de conhecer novos lugares e uma escolha sólida na hora de alugar um carro.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(1,109)

491 reviews in the last 12 months

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Rated 4 out of 5 stars

Superb

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was immaculate and a pleasure to drive

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Good cars, excellent services

Good cars, Often received an upgrade. Fast services at car delivery and return on the airport. Clear with respect to price and insurrancys. We prefer Guerin already for years.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Guerin at Lisbon Airport: always smooth checkout

Guerin at Lisbon Airport makes the checkout and checkin process extremely smooth - the best of any car rental company at the airport (I’ve tried many others too). This is because they have many electronic terminals available.

Now I don’t look at the others and go straight here, because it means that I’m out of my flight and into the car in max. 30 minutes.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Good

It was the second time I booked a car with you.
First time, 3 years ago it took time at the airport because the agent was alone and there were other clients before me.
This time I could register my driver license online.
Thank you

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff, specially my interaction with Andrei Rufino and Heytor very professional, polite and courteous that’s what makes these guys the number one rental agency in Faro Airport area

11 July 2026
Unprompted review

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