Guerin Reviews 

1,117
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient and professional service, highlighting quick collection and hassle-free pick-up and drop-off processes. The staff consistently receives commendation for being friendly, helpful, and welcoming throughout the rental experience. Many people also appreciate the excellent condition of the vehicles, often describing them as new, clean, and well-maintained. However, some customers also noted significant issues with unexpected charges and deposits. These included additional fees for insurance, cleaning, or being slightly late, sometimes doubling the initial rental price. Reviewers also reported being charged for pre-existing car damages like scratches or nicks, which were not documented at pick-up. A few people also experienced unhelpful or rude staff and cars with mechanical problems.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many reviewers praising the quick, easy,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the staff as friendly,... See more

Product

Consumers find product quality to be ambiguous, with many reviewers praising the cars as new, clean, and in... See more

Price

Users describe negative interactions with price, often finding the company more expensive than competitors... See more

Payment

People report negative experiences with payment, frequently mentioning being charged multiple times or for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was very easy and fast to pick-up and return the car. It was also very comfortable and easy to use the shuttle that drives very regularly between the terminal and the office location. A small det... See more

Rated 4 out of 5 stars

All good. There were marks on the car that weren't on the agreement they sent but I had photographed them when I received the car. Showed them when I returned and they accepted that. Always photogra... See more

Rated 4 out of 5 stars

Hired a car for a week in Aug 25 from Faro Airport The car was fairly new but had a few scratches particularly on the bumpers and the wheels Took a video and loads of pictures based on the pr... See more

Rated 4 out of 5 stars

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was... See more


Company details

  1. Car rental company

Written by the company

Mais do que uma rent-a-car somos um companheiro de viagem, uma forma sustentável de conhecer novos lugares e uma escolha sólida na hora de alugar um carro.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(1,117)

506 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff, specially my interaction with Andrei Rufino and Heytor very professional, polite and courteous that’s what makes these guys the number one rental agency in Faro Airport area

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Painless

Easy to pick up, quick and clean cars. Aside from the upselling screens in the airport the experience was totally painless. Staff super friendly. Would 10/10 recommend.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Very well organized at check-in and at…

Very well organized at check-in and at return of vehicle. No complaints at all. Just be advised of what coverage you have with your personal insurance or credit card beforehand. This way you have the option to take or refuse their insurances.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Very kind and friendly employees when…

Very kind and friendly employees when we picked up our car. Same opinion we had after a few days when we had a problem with wheel (tire pressure leak), so we came back to rental center in airport to fix this issue. Just got a new car in a minute and all was resolved. Everything was quick with smiley faces. No problem at all.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Would happily use Guerin again.

I filled in the pre-arrival online form, which did speed up the collection process somewhat, so the whole collection experience was much faster than is normally the case with hire cars. Car was nearly new and in good condition. Drop off was also timely. Would happily use Guerin again.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

We decided to rent a car last minute

We decided to rent a car last minute. When we got to Guerin shop at Lisbon airport we were quickly attended by the staff who guided us through the reserving process online. We took in total 30 minutes from the moment we got to the stand to the moment we left with the car, and that was without a reservation. Overall, great staff, easy booking process and the car was in great conditions. Would definitely recommend.

3 June 2026
Unprompted review
Rated 4 out of 5 stars

Solid experience

We rented a car for 9 days in Madeira. Getting the car after arriving in Funchal was really easy. Employees are doing a good job by providing valuable service. Sometimes not that friendly, but I guess thats how you become, when having new tourist arriving every few minutes.

The car we got had a lot of scratches, so we where a bit confused at the beginning - the employee told us to make a lot of pictures and all would be good. The car overall was good, only issue we had, was too less engine oil. We had to get some on one of our trips from a gas station (after calling support and clarifing our issue). We got the spend money for the engine oil back, when we returned the car.

Overall can recommend, although it was not perfect.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Good, reliable rental company

The rental process for pick up and drop off is fast and efficient. Cars are clean and in great shape. They are also quick to respond if there is an issue with a car. Overall very pleased.

10 July 2026
Unprompted review

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