It was very easy and fast to pick-up and return the car. It was also very comfortable and easy to use the shuttle that drives very regularly between the terminal and the office location. A small det... See more
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Mais do que uma rent-a-car somos um companheiro de viagem, uma forma sustentável de conhecer novos lugares e uma escolha sólida na hora de alugar um carro.
Contact info
Avenida Severiano Falcão 3, 2685-379, Prior Velho, Portugal
- +351 210 100 210
- customerrelations@guerin.com.pt
- www.guerin.pt
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Professional and stress-free.
We had a fantastic experience with Guerin at Lisbon Airport. All goes very smooth and completely stress-free from start to finish.
Returning the car took us literally minutes.
Highly recommend.
Well-known rent-a-car
Well-known rent-a-car. Nice and professional people.
According my expectations.
Great car company
Great car company. This will be my go-to rental company whenever I visit Portugal.
Extremely helpful staff
Extremely helpful staff, specially my interaction with Andrei Rufino and Heytor very professional, polite and courteous that’s what makes these guys the number one rental agency in Faro Airport area
Super easy and friendly people
Super easy and friendly people - highly recommendable!!!
Painless
Easy to pick up, quick and clean cars. Aside from the upselling screens in the airport the experience was totally painless. Staff super friendly. Would 10/10 recommend.
Great service
Great service. Friendly and knowledgeable staff. Great location. Not nit-picky.
Very well organized at check-in and at…
Very well organized at check-in and at return of vehicle. No complaints at all. Just be advised of what coverage you have with your personal insurance or credit card beforehand. This way you have the option to take or refuse their insurances.
No silly games to extract money from…
No silly games to extract money from the arrangement. Io have struck this with too many car rental companies. I would recommend Guerin for their honesty in the process.
Overall Booking Experience
Booking process is very efficient. The help at the airport also very good. However the pick-up and drop-off take a lot of time so, be prepared!
Great customer service good quality…
Great customer service good quality cars been using Guerin car hire for some two years and would recommend them to anyone.
Very kind and friendly employees when…
Very kind and friendly employees when we picked up our car. Same opinion we had after a few days when we had a problem with wheel (tire pressure leak), so we came back to rental center in airport to fix this issue. Just got a new car in a minute and all was resolved. Everything was quick with smiley faces. No problem at all.
Everything was so easy
Everything was so easy, the pick up the return and the staff. Keep up the good work.
Would happily use Guerin again.
I filled in the pre-arrival online form, which did speed up the collection process somewhat, so the whole collection experience was much faster than is normally the case with hire cars. Car was nearly new and in good condition. Drop off was also timely. Would happily use Guerin again.
We decided to rent a car last minute
We decided to rent a car last minute. When we got to Guerin shop at Lisbon airport we were quickly attended by the staff who guided us through the reserving process online. We took in total 30 minutes from the moment we got to the stand to the moment we left with the car, and that was without a reservation. Overall, great staff, easy booking process and the car was in great conditions. Would definitely recommend.
Solid experience
We rented a car for 9 days in Madeira. Getting the car after arriving in Funchal was really easy. Employees are doing a good job by providing valuable service. Sometimes not that friendly, but I guess thats how you become, when having new tourist arriving every few minutes.
The car we got had a lot of scratches, so we where a bit confused at the beginning - the employee told us to make a lot of pictures and all would be good. The car overall was good, only issue we had, was too less engine oil. We had to get some on one of our trips from a gas station (after calling support and clarifing our issue). We got the spend money for the engine oil back, when we returned the car.
Overall can recommend, although it was not perfect.
Good, reliable rental company
The rental process for pick up and drop off is fast and efficient. Cars are clean and in great shape. They are also quick to respond if there is an issue with a car. Overall very pleased.
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