guitarguitar Reviews 

What fabulous customer service! I visited the Newcastle store today to exchange my PRS for a Gibson Les Paul within the 30 day exchange window. I was looked after by Cameron who was exceptionally polite and professional. He really could not have done anything more to help. This was just outstanding service that I received today, and not for the first time with GUITARGUITAR. Massive thanks for helping me today. It truly is appreciated.

quick to refund but ordered an in-stock product that didn't arrive on the day it was meant to, had to email in to see what was up and told it should be in stock the following week.

What a fantastic company Guitar Guitar are! I ordered a Schecter Nick Johnston 10th Anniversary two weeks ago, an issue developed with High E string buzzing in the saddle. I called GuitarGuitar and spoke to Gaz (Gareth), intending to ask for a replacement saddle that I could get through them perhaps as Schecter don't sell aftermarket parts; instead Gaz immediately said nope, we want it back, we will fix it for you at no cost whatsoever and get it right! Furthermore, i had already binned the boxes from delivery, so they sent me packing materials the next day and arranged a collection from me (at a date that suited me) all completely free of cost.

Whilst you might read this and think, yeah good service but that what they should be doing for you.... well it is easy to say but not so easy to do and more importantly I was made to feel as though they would do anything to make me a happy customer, not that I was being a pain in the A**E!!

Scottish Gaz is an absolute gem, with phenomenal customer service skills, and in general from ease of purchase, delivery, repairs, aftercare etc Guitar Guitar have smashed this out the park!

i purchased three different items over the course of six weeks, on every delivery date they sent the same message, failed collection sorry we can't deliver today. once yes but every time, when you make arrangements for someone to take delivery its frustrating,

Excellent customer service from Stuart (and others) at guitarguitar! Traded in a guitar, and Stuart always responded quickly and helpfully. They sent boxes to oack guitars, which helped a lot. Changed my mind a few times about which guitar I wanted, and they were cool with that too. Also visited the London (Camden) store and they were very helpful. Also a nice selection of guitars there. Overall highly recommended!

Bought a beautiful guitar, Gibson Les Paul from these guys, and it was delivered the next day! Their website shows clear photos of the guitars and the instruments weight, which can be helpful in deciding what to go for. I will definitely buy from guitarguitar again!

After being let down on an order for £835 where I paid for named delivery day only to find on the day they hadn’t even dispatched my order which included a Fender Telecaster. When I got my refund I ordered from Guitar Guitar and received my Telecaster, case and other bits the next day. Will be buying again from them.
Order Number 8838685 03/12/25

Connor from webteam the made the process of me buying a new Dave Murray signature a breeze. He was very helpful and informative and is a credit to your team. Give him a Christmas bonus.

Ordered a Cort G290 FAT II electric guitar. Delivery was super quick. Was very happy with the guitar, but I noticed the trem arm and truss rod tool were missing. Contacted GuitarGuitar via email. Tom stated that as the guitar was brand new and boxed, that he would reach out to the distributor. Fast forward a few days, the trem arm and truss rod tool arrived in the post.

Great service and communications from Tom and the guys at GuitarGuitar. Very happy and would wholeheartedly recommend them for your next purchase.

I had some issues with the guitar which weren’t GuitarGuitar’s fault, and contacted them. They couldn’t have been more friendly and helpful. They arranged collection of the guitar, their communication was excellent and the refund process was perfect. I’ve had guitars from them before, the service was great, it’s good to know that they’re equally helpful when things don’t work out,

I want to warn beginners and amateur players like myself. I bought a guitar from guitarguitar Camden, trusting their website which says they buy guitars and offer part-exchange.
But when I returned later — with the guitar still as-new and unused — I was told my model was “not on their trading list,” even though there was no warning about this when I bought it.

I feel this is misleading for beginners who rely on the trade-in promise. I was willing to buy a more expensive guitar from them, but they still refused. Please be aware of this situation so you don’t end up in the same position.

I had a issue with a serial number on my new guitar that I had bought. But the customer service by David turnbull was fantastic. Brilliant communication and sorted the situation straight away.
Very professional service.
Little bits and bobs crop up unplanned but he and " guitar guitar " proved to be fantastic. Highly recommend these guys.

Fast response, employee owned, fast delivery, overall outstanding service bending over backwards for me.
Thank you.

I’d been watching a white Lakland 55-02 bass guitar for some months in the pre owned section of the guitar guitar website.

To my surprise it hadn’t been snapped up and was dropping in price (slowly)
it got to a reasonable amount so I bought it.

I was very pleased with the outcome, as I usually pay thru the nose for most things.

A Flimsy box arrives and as soon as I pick it up I can feel the instrument moving around inside, and see the bottom strap button sticking out the bottom of the box.

I opened it up very carefully and there is no packaging in the box to stop it moving around!!
Guitar is wrapped up good, but it’s taken a huge hit and the bottom of the instrument is smashed.

All because someone couldn’t do the job right,
I got in contact straight away to get online help
sent pictures and I was offered anything from the store of the same value,or a full refund once returned

I went for the full refund I sent it back,got the cash straight away the next day.
Online support was fantastic, that’s what gets them the one star.

I didn’t want a refund I wanted that instrument,and all because someone couldn’t be bothered to do the job right.

It came from the Edinburgh store

Always great. Easy to order and good, clear info

I spoke over the phone to Martin at customer support; he solved my issue in a swift and friendly manor, and he's a credit to your business. A*
Isaac

After paying for my guitar, I received it the very next day even though it was a Sunday. Brilliant customer service, the guitar was also packed very well so it arrived in perfect condition. Thank you Jamie for your help and great sales service

I recently ordered myself a lovely left handed Ibanez RG550 from the website using the finance option. Only took a few minutes to fill out the forms and the order was placed. This was done before 12pm and the guitar turned up the next day well packaged and perfect condition, in tune as well.
I would’ve given 5 stars if it hadn’t of been for the lack of notice about it being dispatched or any updates from DPD as I didn’t actually think it was going to turn up.

It's always a bit of a lottery when you visit the Glasgow store whether you will be get helpful or rude staff. If you are unlucky it feels like the staff cannot be bothered dealing with your enquiries. Surely in these days of guitar stores closing all over the place, customer service becomes even more important.

Bought a Gibson Les Paul standard 60s iced tea at the weekend. Staff couldn’t have been more helpful in the Edinburgh branch. Spent over 3hrs trying different models with no pressure sales at all. Would definitely buy there again and shop local.