guitarguitar Reviews 

Ordered online 2 Electro Voice 50m speakers. Within 10 minutes I received an email (late on a saturday afternoon) to say sadly the only had one in stock. Instantly offered me a refund for both or the option to be sent 1 and to wait for stock to come in from the supplier.

Due to needing the speakers for a gig that was fast approaching, that quickly assured me they would contact the supplier (from Europe) first thing Monday morning with an estimated turn around for delivery whilst shipping the 1 speaker 1st class. True to their word, this information was received alongside the 1st speaker arriving on the Monday.

The communication from start to finish was top class, with confirmation that the 2nd speaker would be delivered in time.

Outstanding customer service. 100% will be using them again.

I bought a Taylor 24ce grand auditorium for my husbands main Christmas present as he’s always wanted a Taylor so it was delivered on the 22nd dec and it arrived broken so I contacted guitar guitar and explained and was offered an exchange for a like for like and the broken one was picked up today by dpd and will be returned to the paisley returns dept but I’ve looked online and it now states item is out of stock so I don’t know how long the wait will be and I’m gutted as now I feel like I’ve got him nothing for Christmas 😞 I would like to add more to this review dean from the Glasgow store has been brilliant as he’s kept me updated and now we have the perfect guitar so thank you

I ordered a guitar that my autistic son had been desperate for all year and was very excited for, it was supposed to be delivered christmas eve, I sat in all day waiting, at 5pm I checked the tracking and it said delivered, I desperately tried to get through to them but as it was Christmas, they were shut. I sent numerous messages and on 27th they replied saying they will investigate with delivery firm and wait for an outcome, this however has left him still with no present, the delivery driver was not supposed to leave anywhere and it was to be given directly to me , they have shown a picture where they have left it, not my house.
Avoid at all costs complete let down and awful customer service with aftershaves team, however the initial sales team were lovely and very professional

Excellent company and service. We ordered our son a guitar and amp online for Christmas and it came very quickly. On opening it we realised we had bought the wrong product. Spoke to the nearest store and they said we could go there and swap it. Went to the Epsom store (amazing place with loads of stock) and the guy there was so helpful, not only did he swap it for what we needed, he gave us loads of good advice and didn’t oversell us on anything, in fact he recommended cheaper options when we know nothing so couldn’t be happier!

Thank you!!

- Ordered a guitar Thursday evening.
- Realized I ordered the wrong one Thursday night and emailed the store. I live in a remote area where a return would have been costly for me, had the wrong guitar been shipped.
- Order was corrected by 09:15am on Friday.
- Correct guitar delivered on Tuesday (record time for my location)

Fantastic experience, customer support on this level is sadly unusual these days. Would (and did) buy more guitars from guitarguitar. Thanks to Michael on the support email!

Fantastic service from the Birmingham branch, Oz was very helpful. Ordered a Squier mustang bass on line, arrived exactly as expected the next day via DPD, well packaged. The bass had been shipped from the warehouse so was still sealed from fender. The bass was an absolute bag of spanner’s, fender QC must involve someone wearing a welders mask, ear defenders and thick rubber gloves. I contacted the Birmingham branch and spoke to Oz and the branch manager. Both were extremely professional and agreed, if took it back a refund/replacement would be immediately sorted, which it was. On this occasion I opted for a completely different model, which had been opened in front of me and all minor setups were completed. Excellent service. I completely understand that they cannot be expected to open and inspect every single new guitar from a massive warehouse, they have to rely on the QC of the manufacturer, which in the case of fender is hit and miss to say the least. My advice to anyone purchasing a guitar, even if you have tried a guitar, know it fits, and happy with everything, buy in store as you will get first rate service. If you are buying fender, this is a absolute must as they cannot be guaranteed to achieve any level of QC.

Really poor service from the Epsom branch. I tried to buy something from them and sell a guitar to them at the same time. They said they made offers based on a 30% mark up on a trade in. They first offered to buy it with a 60% mark up via the website, then offered a bit more but still with around 50% mark up on the phone to the store. When I pointed out the inconsistency, their response was basically 'take it or leave it'. They completely avoided the point that their offer was lower than their originally stated policy. I now consider the company untrustworthy. I will not buy any more of their products, and would certainly not recommend selling a used item to them. It's a real shame, I've spent a huge amount of money at Guitar Guitar in the past. Will have to now just buy via online shops, which tend to be cheaper anyway.

Ordered a boss GE7 pedal on 9th of December for next day delivery as advertised, had to ask for an update on the 16th to be informed that realistically they won't be available until the new year. Got a refund and ordered with another company ANDERTON MUSIC COMPANY and received it the next day. What is sad I live 2 miles from the main headquarters/distribution center and I had to chase them for sale formation. You live and learn I suppose.

The best possible customer service from Dean and Micheal online, and Adam and Ewan in their Camden store. Dean arranged a custom order from Lowden at high speed, and it even arrived a week early in time for Christmas. The instrument has exceeded all expectations, and I'm absolutely delighted with it. I couldn't recommend the team at guitarguitar more highly, and they've got a lovely big, bright store in Camden too, with a great selection of gear old and new, so it's definitely worth a visit!

Fantastic support both online and onsite in the Birmingham shop. Wow what a great opportunity to see and buy and try in dedicated spaces, and I have to mention some of the best customer service I have experienced, very knowledgeable, please use these guys for buying and servicing guitars, basses, acoustics and more!!

They fixed my guitar under warranty and you know it has been well looked after, and aftersales support has been great over the past few years of getting back into playing regularly. Top Marks!

Ordered my Inspired by Gibson Epiphone 335 yesterday at 11am and it arrived 24 hours later! 10/10 for using DPD! Very helpful staff as my Apple Pay was problematic at the time of ordering. I was even able to rectify an error in my postcode 5 hours after placing the order and it still arrived within 24 hours free of charge!
Oh the guitar? Yes it’s AWESOME!
Fantastic all round service and highly recommended. I’ll be back for an amp soon!

If you are considering part exchanging your guitar look no further than this company, I have just used this service, and they have been great, not only do they supply the correct packaging for the job, they keep you informed every stage of the way, ie collection times and delivery etc, they made everything so easy, and were a pleasure to deal with, especially Stuart who was so helpful. I would have no hesitation in recommending this company to anyone, and will definitely be purchasing from them in the future. Thanks again.

I have shopped at Guitar Guitar Glasgow before and found them focused on sales rather than helping. I went with my granddaughter today who wanted a new acoustic guitar and the staff couldn't have been less helpful. The salesperson offered no assistance or advice to her and after giving her a guitar went back to the other side of the shop to to speak to other staff or speak on his phone. I would now completely avoid this store and when I'm buying a new guitar for myself I'll not be going to Guitar Guitar.

I have just found out that this company is employee owned and, in the best of ways, it shows. I wanted to sell a Yamaha silent guitar and so, on the Friday, I applied for a quotation. Having accepted the quote I was surprised to receive the promised box and packaging via DPD (always a good choice) on Sunday morning. I packed the box and it was collected Tuesday (again DPD). By the Friday the payment was in my account. Seamless, courteous, caring and kind.

The staff/owners and their exemplary conduct give me the total confidence to recommend this company without hesitation and I shall certainly be contacting them again for sales and/or purchases.

Thank you and well done guys!

I was nervous about trading my Fender Strat in for a new guitar especially as the whole process was done online. I need not have worried, the whole process was completely hassle free and the communication from the guys at GuitarGuitar was way above what I was expecting and have experienced with other music retailers. Needless to say my new guitar arrived today less than a week since I sent my old one in for trade in and I am very happy. I cant recommend these guys highly enough especially if your looking to trade an existing instrument in for something new.

What fabulous customer service! I visited the Newcastle store today to exchange my PRS for a Gibson Les Paul within the 30 day exchange window. I was looked after by Cameron who was exceptionally polite and professional. He really could not have done anything more to help. This was just outstanding service that I received today, and not for the first time with GUITARGUITAR. Massive thanks for helping me today. It truly is appreciated.

quick to refund but ordered an in-stock product that didn't arrive on the day it was meant to, had to email in to see what was up and told it should be in stock the following week.

What a fantastic company Guitar Guitar are! I ordered a Schecter Nick Johnston 10th Anniversary two weeks ago, an issue developed with High E string buzzing in the saddle. I called GuitarGuitar and spoke to Gaz (Gareth), intending to ask for a replacement saddle that I could get through them perhaps as Schecter don't sell aftermarket parts; instead Gaz immediately said nope, we want it back, we will fix it for you at no cost whatsoever and get it right! Furthermore, i had already binned the boxes from delivery, so they sent me packing materials the next day and arranged a collection from me (at a date that suited me) all completely free of cost.

Whilst you might read this and think, yeah good service but that what they should be doing for you.... well it is easy to say but not so easy to do and more importantly I was made to feel as though they would do anything to make me a happy customer, not that I was being a pain in the A**E!!

Scottish Gaz is an absolute gem, with phenomenal customer service skills, and in general from ease of purchase, delivery, repairs, aftercare etc Guitar Guitar have smashed this out the park!

i purchased three different items over the course of six weeks, on every delivery date they sent the same message, failed collection sorry we can't deliver today. once yes but every time, when you make arrangements for someone to take delivery its frustrating,

Excellent customer service from Stuart (and others) at guitarguitar! Traded in a guitar, and Stuart always responded quickly and helpfully. They sent boxes to oack guitars, which helped a lot. Changed my mind a few times about which guitar I wanted, and they were cool with that too. Also visited the London (Camden) store and they were very helpful. Also a nice selection of guitars there. Overall highly recommended!