Gulliver's Theme Parks Reviews 

204
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were unhappy with their experience overall. Many people found the pricing to be excessively high, especially for food and drinks, feeling that families were being overcharged for basic items and entry. Reviewers frequently described the parks as run down, tired, and in need of significant maintenance, with issues like broken machines, dirty facilities, and unkempt areas. Customers also reported long queues due to insufficient staff on rides, and some encountered unhelpful or rude staff members who struggled to answer queries or manage situations effectively. However, some customers also noted that staff members were friendly, polite, and accommodating, with many praising their helpfulness and positive attitude. A few other people also felt that the themed accommodations were fantastic and well-decorated, and that the parks were perfect for younger children, offering enjoyable rides and entertainment.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff for being friendly,... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers having a very positive... See more

Facilities

Consumers find facilities to be ambiguous, with some reviewers praising themed accommodations like the pirate... See more

Service

People report ambiguous experiences with service, with some customers praising aspects like delicious food... See more

Price

Reviewers highlight negative aspects of price, with many expressing shock and disappointment over the high... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very tired looking park. The staff mainly students of 17-18 yr old who couldn't answer any queries . Ice cream machines throughout the park weren't working on a hot summers day Needed a good cle... See more

Rated 2 out of 5 stars

We stayed overnight at Gulliver’s Valley Sheffield in the Mermaid Den (Nixie) and unfortunately the experience was really disappointing. The accommodation was not clean at all — the fridge, floor... See more

Rated 2 out of 5 stars

My brother bought tickets for our kids, and we all had a great time at the theme park. However, after just a few rides, we were starving and decided to buy some food — and that’s where things w... See more

Rated 2 out of 5 stars

We had a lovely time as a whole however the food was absolutely disgusting. We visited the Milton Keynes Gullivars. Make sure you take a packed lunch!! Food is out of date, white bits in the cheese o... See more


Company details

  1. Theme park

Written by the company

Gullivers Theme Parks and Resorts are designed especially for families, discover a huge selection of rides, attractions and magical short breaks. Find your next family adventure at Warrington, Milton Keynes, Rother Valley or Matlock Bath.


Contact info

2.2

Poor

TrustScore 2 out of 5

204 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(204)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Aboslutley horredous customer service…

Aboslutley horredous customer service save your money go alton towers. When they respond with one line to complaints there is a serious issue.
The pumpkin picking was a load of rotton pumpkins dumped in a muddy patch of grass . Pure rubbish, false advertising and one line repsonse just wow!!!!! Rob Fisher needs further training if he thinks his complaint response is adequote.

29 October 2023
Unprompted review
Rated 5 out of 5 stars

We did a stay and play at gullivers…

We did a stay and play at gullivers valley Sheffield. It was £159 for 2 adults and 2 children. We stayed in the mermaid cabin and it was brilliant. Absolutely spotlessly clean, evening meal included and entertainment. Then a small breakfast. The prices of the drinks and food outside of this were pretty extortionate, but that is literally the only negative. The staff were really friendly, a great selection of rides aimed at younger kids (we had a 10 Yr old and a 6yr old with us) highly recommended here for a reasonably priced break for families with smaller kids!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Molly and Chloe

Huge thank you to Molly and Chloe at Gullivers valley Rotherham for the amazing dinosaur scooter safari! They were amazing , full of energy and made the experience magical for our boys. They have us raving about it and recommending it to everyone we know . Thank you Ladies !

24 September 2023
Unprompted review
Rated 1 out of 5 stars

Rother valley - not fit for purpose

Gullivers Valley Resort, Rother Valley - forced to leave at 23:00 as the Princess Suite room was covered in damp and an overpowering smell. Was told to contact them via online form & someone would get back to us to discuss a resolution, no response after two weeks. Absolute shambles of a resort our first visit in 2022 had nothing but issues with food order too. Avoid at all costs

15 August 2023
Unprompted review
Rated 1 out of 5 stars

Gutted I carnt give no stars the…

Gutted I carnt give no stars the management of the place needs to bow his head in shame went there a family of 5 an with are friends family an we never got on 1 single ride queued for 1hour 15 min for the roller coaster to then breakdown so went over to the log flume another 1hr 10 min wait actually get on log flume an again breaks down they offered us 2 priority passes with 30 mins before closing time spoke to the director of gullevers world no refund then security block us from going back in while are children were still inside scummy mangment terrible attitude so rude unacceptable do not waste your money people had a better time going for food shambles day out voice recording will be going up soon ⛔️ ⛔️⛔️⛔️🐀🐀

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Queue jumpers need sorting out

Hi, I am very disappointed with our visit today. My family and I left the park upset and angry. 1st We spent an hour and a half in a queue to then be told the ride had broken down. Later on we were queuing for a ride and noticed a large group of Asians calling their friends over which then another group of 10 came over queue jumping. We confronted them which then resulted in huge argument, the supervisor was called and nothing got sorted. They were still able to stay where they were just laughing. My kids 11 and 8 seen all this shouting and swearing. We managed to gwt on the ride 2 hours later. I understand its busy but 2 hours for a ride that lasts 30 seconds is a joke. The queue jumping needs to be cracked down on. This happened again later on same thing again, a different Asian family calling over their friends and again we confronted them and again nothing was done about it. My kids at one point just wanted to go home. They were miserable. This isn't the feeling you should get from an amusement park. There was quite a few people who felt the same way when I spoke to them waiting in line. Something needs to be done. We won't be returning

28 August 2023
Unprompted review
Rated 1 out of 5 stars

I would advise not to take your child…

I would advise not to take your child who has a disability. I provided my letter for Disability Allowance to gain a fast tracked wristband but was told I needed to provide a letter of his diagnose of his disability. My son has now been depressed for two days after his visit.

17 August 2023
Unprompted review
Rated 1 out of 5 stars

Gullivers land Milton Keynes Not worth…

Gullivers land Milton Keynes Not worth the high entry fees
Que que que for rides
Place is disgusting filthy dirty
Gardens completely overgrown no maintance at all
Rides do not look safe
As for the food well I would not even give my dog that rubbish

2 kids burgers
2 adult burgers
4 drinks. £ 60

Toilets completely filthy

As for staff
All young teenagers not a clue what there doing

This place is absolutely and totally rubbish dangerous health and safety should shut this place down

Don’t waist you money and risk you’re health don’t go here

Shop floor a walking hazourdous night mere

Tried to complain to mamangement to no avail

18 August 2023
Unprompted review
Rated 1 out of 5 stars

Gulliver's world

Went Wednesday 26th of August it was very crowded ques were around 2 hours long waited well over a hour half for rollercoaster to be told having technical difficulties won't be returning waste of money

16 August 2023
Unprompted review
Rated 1 out of 5 stars

The slushy machines gave both my…

The slushy machines gave both my children food poisoning. When I've tried to contact them to ask that the offending machine is cleaned, I've been completely ignore on all occasions.

Have fun, but don't buy a slushy!

5 August 2023
Unprompted review
Rated 3 out of 5 stars

We stayed for short break in milton…

We stayed for short break in milton Keynes
Kids loved our pirate lodge for 6 ppl but mostly annoying was no doors on our bedroom and special in toilet - no privacy at all-so much stressful for using toilet, but I was completely mad about castle restaurant - only one available - food completely unacceptable special prises payed £50 for 2 adults and 3 kids - of rubbish fast food

6 August 2023
Unprompted review
Rated 5 out of 5 stars

Gullivers Warrington

We took my 5 year old Grandson and had a wonderful time. This park is great for young children. All the staff were lovely but Andrew on the Kites ride stood out for us. Went above and beyond to help us on and off the ride and was really polite and pleasant… What an asset to you he is! See you again at Christmas 😃

7 August 2023
Unprompted review
Rated 1 out of 5 stars

Not worth the money

Not worth the £90 entry fee.
Rides are ok, the staff let me and my 9 year old on a ride together, yet when we went back for a second go, they refused to let us on together saying he was an inch too tall. That didnt seem to matter the first time and the staff member was very rude when I questioned him about it. My son was too scared to go on his own so he missed out on a second go after queueing for 20 mins.
Card machines weren't working so couldn't buy anything, not even a bottle of water, as I didn't have cash.
None of the eateries were open for proper hot food, the only option was hot dog stands or ice cream.
For those who haven't been before, there are lots of hills and steps round the park and no disabled parking near the entrance (disabled parking is at the bottom of a very steep hill apparently....), not ideal for anyone with even minor mobility issues like my son has.
I wouldn't recommend the place or return in the future.

28 July 2023
Unprompted review
Rated 1 out of 5 stars

Went hear matlock one 27th June 2023

Went hear matlock one 27th June 2023. Bearing in mind we live next to the new one at rotherham. Which I think was great. I didn't think a great deal to this one.
The rides seem realy old and dated there's hardly any actual rides. Lots of little tikes parks all over. Best ride was a drop treetop ride the rest wasn't that good. The ice cream was rubbish its just fell off the cone or melted straight away. The doughnuts was hard and greesy. All in all I wouldn't go to this one again. I didn't think it warranted the money charged and felt we had just been to a play park. It was all very low budget drive that few miles more and go to the resort at sheffield its alot better

17 June 2023
Unprompted review
Rated 1 out of 5 stars

Went with my four year old

Went with my four year old , cost nearly 50 pounds , son was sick as soon as we went in so had to leave straight away , wrote an email as soon as arriving home only to be told should have told someone on departure ( with a sick four yr old throwing up ? ) disgusting

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Find a penny to spend ££

Can’t even find someone with any 1p pieces.
Got a stupid 1p piece machine that you can flatten into a dinosaur imprint.

God only knows why they’d have the stupid thing if they can’t provide penny pieces.

As children can’t understand why they can’t get one. It’s just a wind up.

Coffee shop didn’t have any, Toy shop didn’t have any as well as one of the drinks kiosks and I went to the main reception who don’t have any or any sort of idea on what to do. Have they really not got any or just not being helpful..
or
Simple? I don’t know. As they get £1 for nothing in my eyes

Breakfast I wouldn’t bother.
Don’t cater for Kids who most prefer scrambled egg.
It’s a rip off for what you get, and don’t risk putting the cheap sauce on their sandwiches and spoiling the whole sandwich

The rides aren’t too bad. The rooms aren’t even too bad for shipping containers

13 May 2023
Unprompted review
Rated 1 out of 5 stars

Could be so much better..

As a whole this pace just felt outdated and not looked after. Attractions are old and rickety. The dinosaurs and overall park are run down. But I guess you get what you pay for. Staff seemed friendly enough but had hardly any interaction with them. Sign posts are minimal.

No where to leave your pushchair or signs for anything really through out the park. Not ideal to have a whiff of diesel fill the park from the boat ride. The whole place needs an overhaul to bring it more in to the modern age.

The animals were minimal for a “working farm”. There were more fibreglass caricatures of animals than actual animals. And the reptile house I think I saw 1 lizard. But again that was unmanned so children were able to run riot and tap glass as they pleased. Not great conditions.

Unfortunately won’t be returning.

29 April 2023
Unprompted review
Rated 1 out of 5 stars

Booking site does not work

After creating an account and having to fill out a billing address my checkout did not complete because of a 404 error. I tried different browsers and devices, but all yielded the same result.
This is especially annoying, because we were told that online reservation is required, so we cannot just buy a ticket at the counter.
I tried the chat function as well to ask for help, but the chat window doesn't seem to work either. It just shows plain white.
So don't waste your time on this.

20 April 2023
Unprompted review

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