Halfords Mobile Expert Reviews 

Ordered 4 tyres for mobile fitting. They cancelled the first appointment because the tyres hadn't arrived from their warehouse. We rearranged for a few days later but I noticed that the Tyres had changed from the ones I'd ordered, to a worse rating but a higher price? It was only a subtle change in the same brand and size but instead of the ABA Fuel Wet Noise rating the alternatives were CBB rating and more expensive. This was done without asking me, and the fitter would have turned up with Tyres that looked right but weren't. I wonder how many this has happened to before as I'm sure most people wouldn't have noticed until they got the higher bill? When the fitter phoned I queried the tyres and he told me what his paperwork said. They were the wrong ones, and I cancelled the order. So it got worse an Invoice was e-mailed to me charging me for the call out that I didn't have?? And the Phone number and Email address on the invoice were both not in use!! I've now had to phone Halfords Twice to make sure of my full refund! Amazon it is from now on!!

I put 1 star as there wasn't an option for zero stars. My tyre was fitted, it went flat within 10 miles, some one came to look at it and said we hit a pothole or kerb. That was not the case. Halfords just washed their hand of it and didn't want to know.
I'll never use Halfords again for anything.

We received excellent service, punctual, no faffing about. 25 minutes - job done. He was curtous to my wife (who delt with the fitter). Treated her with respect and not as a dumb women with a car.

8.30 on a Saturday morning, van running its engine for 40 minutes, blaring music and mechanic shouting conversation with neighbour over the top of all this. Thanks Halfords

Useless service for fitting tyres DO NOT USE.

Turned up on time, polite and professional. Quick and efficient

Rang to book an appointment for a tyre repair and could hardly understand a word the operative was saying.
Eventually managed to make a booking and was told someone else would call me to take a payment. This didn't happen but I received emails confirming an appointment on the day of booking and another the day of the appointment so I assumed that I would pay on the day. Nobody turned up so I called to find out why to be told the appointment hadn't been confirmed because no payment had been received even though I'd received confirmation emails. Again, I could not understand the operative as his English was very poor. Cancelled appointment - complete shambles - do not touch them with a barge pole.

On Saturday 28th Feb I was due to have a Halfords Mobile 'Expert' to come to my car and fit a new paid online battery. Even thou I had booked the 8am - 8pm time slot, something unexpected had come up, so I called the customer service at about 9.55am to see If there was anyway they could give me at least a rough time of the mobile fitter coming to me, they kept me waiting on the call whilst he tried to call the fitter, the customer service came back on the call and said that he can not get in contact with either the fitter or his manager, then advised me that the fitter will call when he is on way, and also for me to use the Halfords tracking link via the confirmation email. I checked the tracker at 10.30ish and it confirmed that the fitter had started his jobs at 10.20am. At around 13.50pm I looked at the tracker again and it said that the fitter had completed 7 out of 8 jobs, me being the 8th, then at 13.56pm it read that he will be with me shortly, whilst waiting I saw a Halfords mobile fitter van go straight past my house then literally 5 minutes later went past on the other side of the road! I waited until 14.15pm and still no fitter! I called customer service once again to ask what was happening? The advisor again tried to call the fitter and once again no answer! At 14.45pm the fitter called to say he can not find my address, even thou strangely he was using a sat nav! When I explained that my car that he was looking for was in clear plain view within the road, and had been all day, he then proceeded to say that apparently he was looking for a Hyundai, not my car which is a Peugeot, as it says on my invoice!! He eventually found the correct address and my car, only to open the bonnet and say "oh for f... sake its one of these ones" not very professional in any companies standards. He then continued to moan that he couldn't get the battery cover off, this is when he snapped off the battery terminal cover, then when he forcibly removed the air filter housing, I heard something snap, I asked him what was that, he denied hearing anything, to which I pointed through the engine and told him that there was 2 pieces of black plastic laying there, that wasn't there before! he thought I never saw him when he then pick up the 2 pieces of plastic and throw them in the hedge next to my car!! I have since been told by a mechanic that the plastic was in fact holding the air filter, which now moves around! He proceeded to very hastily fit the battery, slamming down my bonnet and got in his van and drove off before even checking to see if the battery was fitted correctly or that my car started okay!. I am to say the least absolutely disgusted in the attitude (which was obviously down to being caught out on his start time and whereabouts) but most of all the rudeness and the fact that he thinks its okay to swear like that in front of customers. This experience, is for sure going to prevent me from EVER using Halfords supposed Mobile Experts again. I will be contacting the Ombudsman for Halfords and use every site that I can with a review like this one! It is disgusting that you allow members of staff to behave in this manner and damage my car!!

Called out Halfords mobile fitting service to replace a flat battery. After removing and refitting items to gain access a warning light came on and stayed on. The mechanic turned it off using diagnostic machine and disappeared. Light came back on. Complained to Halfords and took it to Canterbury garage. They diagnosed a DPF issue and turned off the warning light. Took it to Ford and they found a damaged connector and wiring linked to air box which they repaired. Don't expect Halfords to fix damage, they will fob you off.

Went in to Halfords to get a basic repair, headlight done today. Paid in advance for for blub and fitting. Store empty. 2 people in pop in spaces. Came out, with in 3 mins a space was available. One man working on the last car in the other space. That took about 10 mins. No problem. He then left the pop up store to do two other people in the store, regarding something else. Came back out 15 mins later, no sorry nothing. His work colleague came out enquiring about a red car that was parked up. I intercepted their convo and stated I had been waiting for 25 mins, only then was I priotitised. Absolute disgusting customer service, for zero queues. 2 years ago when I got them to replace a blub, the turnaround was 5-10 mins but that was with people booked in. So disappointed.

I ordered five tyres from National Auto Tyres, to be fitted by Halfords Mobile (as they’re the same company).

Only one tyre was fitted — to my Fiat 500. The other four were for my MINI Cooper, but the fitter refused to install them because they were 215 width instead of 205.

For context, 215/45/17 is a size I’ve run on MINIs for over 15 years without issue, and it’s even a factory size option on some models. There was absolutely no valid reason to refuse fitment. It felt like a box-ticking exercise rather than someone applying actual knowledge or common sense.

They told me the tyres would be cancelled.

They weren’t.

I then spent nearly two weeks chasing via emails and phone calls. Emails were completely ignored, and getting through to someone competent on the phone was almost impossible. When I finally reached someone who could sort it, there was no apology — just a blunt and rude attitude, as if I was the inconvenience.

An absolute joke from start to finish.

This is easily the worst customer service experience I’ve had when buying tyres. I will never use Halfords or National Tyres again.

JACK the expert from halfords came to phoned me to say 10 minutes to 15 minutes away arived in the time frame between 12 00 hrs 14 00 hrs spoke very polite got on with my problem explained he had to go to the Burnley store to get a new road angle camra and the problem was not the sd card but the camera and with in 45 minutes he said it would tack him. And with in a few minutes after he arrived back job completed many thanks jack from

Great service from Halfords mobile fitting at home today. Jack phoned ahead of time, turned up at that time and fitted the two new tyres very quickly. Professional and friendly experience. Thanks.

Adrian is was absolutely amazing in the service he provided and went above and beyond in explaining the whole process. His customer service was exceptional and will always be choosing Halfords home service due to Adrian. Thank you!!

We had the absolute pleasure of Charlie fixing our tyres today! He was full of knowledge and gave a quick, personable and professional service. Our previous experience was not great but Charlie has resaaured us that Halfords is the one to trust! Absolutely credit to the company! Where we told previously that there was issue with our tyres, Charlie accepted the challenge and fixed everything quickly and explained everything he was doing! We could not be happier with his service.

Can't access the shopping cart, therefore can't use my motoring club benefits but they'll still charge me. The agent on the live chat was unable to help.

Similar to other reviews. They take the money for the fitting and 30 seconds later send a message saying there is a problem with the booking asking you to call the customer service number. After the second attempt (got cut off first time) the friendly but ineffective call handler advises they don’t have the tyre in stock. I asked them if they have any other similar tyres in stock - but no they cannot do that only refund my money in 3-5 working days. Yes that is right - take my money - and then hold onto it for a while.

When I asked to speak to a manager I am told that no one is available as they are in a meeting - a call centre with no active supervisor on duty.

So basically I am £182 lighter for a few days, still have an undrivable car with a flat tyre, and going to have to fork out another c. £180 in the meantime to get it sorted.

Do not use them - go to a reputable auto centre.

Mobile tyre fitting, good price, on the day I could see where my booking was in the queue, chap that fitted tyre friendly and chatty and job done in about 15 minutes. Very please and would recommend.

Great service. Polite and careful fitter that looked after my wheels, great comms and a great price on the tyres. Also turned up 9am Monday after I booked on Sunday.

Not sure what all the negative reviews are about.

I ordered 4 new tyres and booked an 8-12 delivery slot. The driver arrived after 12 - yet I still got charged for the slot. After this 4 plus hour wait, their equipment on the van was faulty and they were unable to complete the job. The mechanic admitted that they have equipment issues. I got one tyre fitted out of 4. I was told to ring customer services and rebook, they cut me off when trying to raise my concerns and they were unhelpful in rebooking. Suggesting a 72 hour wait before they could return. When I eventually got the tyres replaced by another provider, the tyres were also significantly cheaper for identical tyres. Never again.