Halo Holidays Reviews 

4,658
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and accommodating when organizing complex travel arrangements and finding affordable flights. People note that the booking process is extremely smooth, efficient, and entirely stress-free from the initial stage to the finish. Some reviewers were not happy with the lack of communication and poor customer support when trying to resolve complaints or get necessary assistance after completing the booking. A few consumers also mentioned encountering unexpected changes or difficulties regarding their travel details without receiving prior notification or proper guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Service

Consumers find service to be exceptionally reliable, praising staff members for providing smooth and... See more

Holidays

Customers consistently note positive experiences with holidays, praising the smooth booking processes,... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting smooth transactions and excellent... See more

Customer service

People report positive experiences with customer service, noting that agents are very patient, accommodating,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ella Adams has always been extremely helpful and supportive especially to us, senior citizens. We have been booking our flights with halo Philippines for at least 4 years now and Ella has been helping... See more

Rated 5 out of 5 stars

Finding a return flight home was becoming a massive headache until Halo Travels reached out. Working with Liza Mendoza was an absolute breeze! She was patient, clear, and answered all of my queries. I... See more

Rated 5 out of 5 stars

Shaun at Halo flights arranged our trip to Japan initially for April. Unfortunately the Middle East conflict made the trip unviable. Since then he has gone out of his way to reschedule everything for... See more

Rated 5 out of 5 stars

The gentleman that looked after me, Mason was amazing all the way through. Ensured all details were correct and managed all the times for transfers via bullet train and hotel. Everything was well expl... See more


Company details

  1. #30 of 204 best companies in Travel agent

About Halo Holidays

Written by the company

Halo Travels & Tours

Your Award-Winning Travel Partner

Book with Confidence with a British Travel Award Winner

Halo Holidays is a leading travel agency in the United Kingdom, and we're proud to announce that we've been awarded Gold in the British Travel Awards 2024! This prestigious award recognizes our commitment to providing exceptional travel experiences and outstanding customer service. So, whether you're dreaming of a relaxing beach getaway, an exciting city break, or an unforgettable adventure, you can book with confidence knowing you're in expert hands.

Your Holiday, Our Passion

Established in 2018, Halo Holidays specializes in crafting the perfect holidays with amazing deals, from budget-friendly flights and tailor-made travel packages to luxurious business class escapes. We're dedicated to providing you with the best travel experience possible, with a focus on personalized service and unbeatable prices.

Why Choose Halo Holidays?

  • ATOL Protected: Your holiday investment is safe and secure with our ATOL protection.
  • Expert Travel Consultants: Our team of qualified and experienced travel consultants is here for you every step of the way, from planning and booking to providing 24/7 support throughout your trip.
  • Tailor-Made Holidays: We specialize in creating bespoke holiday packages to over 300 destinations worldwide, ensuring your trip perfectly matches your interests and budget.
  • Affordable Travel Options: We offer a range of options to suit all budgets, from cheap flight deals to luxurious travel packages.
  • Personalized Service: We value each and every one of our clients and strive to provide personalized service that exceeds expectations.
  • Your Satisfaction is Our Priority: We're committed to ensuring you have a stress-free and enjoyable holiday, taking care of every detail so you can focus on making memories.

Plan Your Next Adventure with Halo

From stunning beach destinations to bustling city breaks, Halo Holidays has it all. Let us be your trusted travel partner and help you create the holiday of a lifetime. Contact us today and start planning your next adventure!

Last Minute Deals

All Inclusive Holidays

All Destinations

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,658)

437 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service excellence

The gentleman that looked after me, Mason was amazing all the way through. Ensured all details were correct and managed all the times for transfers via bullet train and hotel. Everything was well explained and thought out. Made so much of an excellent experience and some nice touchs to elavate the customer experience. A very friendly person and great to work in partnership with.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service in a difficult situation

I cannot recommend Halo Holidays enough, specifically our amazing agent, Kyra Smith. Kyra didn't just book a trip; she meticulously curated a fantastic holiday with top-tier hotels and seamless transportation.
However, her true expertise shone through when a crisis hit. Just days before our departure, our flight was cancelled due to the regional instability in the Middle East. I was ready to give up and cancel the entire trip, but Kyra refused to let that happen. She spent hours tirelessly searching for alternatives until she found a way to get us there. Thanks to her dedication and hard work, we had an absolutely perfect journey. If you want an agent who truly has your back, ask for Kyra!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Holiday planning at its finest

I’m not gonna lie was really nervous about scheduling a holiday for my daughter and I to Japan ,after several messages back-and-forth Damian Smith made me feel at ease and comfortable with the planning of what’s to be an amazing holiday. I’m so excited and can’t wait for this adventure of a lifetime. He truly made the process so much easier than I expected and will be forever. Grateful I sincerely thank him for his patience with me and helping me get all this together. I’m definitely looking forward to the next holiday and will be reaching out again for help in the planning.🙏🏼🎉🙌🏽

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I went on holiday to Japan with my son…

I went on holiday to Japan with my son in November 2025. It was one of those, "If we dont go now holidays, we never will." A gentleman called Mason Turner dealt with all the details, from start to finish. His commitment and professionalism, went far beyond what an employee would be expected of. We visited Tokyo, Mount Fuji, Kyoto, Osaka and Hiroshima. He also gave us two free excursions in the deal. The price was extremely competitive, as we had taxis for transfers, and Shinkansen between city's. In Japan expensive ad ons, but he got great prices for us. It was the once in a lifetime holiday, that I really am thinking of repeating again. Thank you Mason and Halo.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Very accommodating and willing to help…

Very accommodating and willing to help especially for last minute bookings. Shout out to Ma’am Brenda for her patience in looking for flights just to offer me options.
Legit and 100% reliable travel agency!

26 March 2026
Rated 5 out of 5 stars

Fantastic itinerary by Mason Turner

We couldn’t thank Mason Turner enough again for the fantastic holiday he planned for us in Sri Lanka a few weeks ago, we did so many fabulous trips we would do it all again tomorrow, nothing was too much for this very polite and helpful young man, we were in constant touch on wattsapp with Mason and the tour guides, if we messaged we had an answer immediately which was so reassuring to us Thank you so much to you all can’t wait to plan a wonderful safari with you all, we travel a lot and highly recommend Halo Holidays service

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I want to expressmy appreciation for…

I want to express my appreciation for Liza Mendoza,who provided exceptional service,Despite verifying flight information for passengers,she remained calm and composed,ensuring our comfort.She even took to remind me to stay calm while I was seaching for my flight Schedule,demonstrating her dedication to providing excellent care to each passenger.

26 March 2026
Rated 5 out of 5 stars

Thank you very much Damien

I have used this travel agency more than once and received amazing assistance, service and flight prices from Damien. I would like to thank Damien very much for all of his support and assistance and his hard work with helping us from the beginning to the end. He has not let us down at all. Absolutely brilliant.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

We have booked 2 big holidays with this…

We have booked 2 big holidays with this company and dealt with a man called Shawn. He has helped us with all our requests and families needs. Nothing was too much trouble and he provided answers quickly.
We booked a couples trip to the Maldives 🇲🇻 2 years ago and are now taking our 4 adult children to the same island. We would not hesitate to recommend this company and indeed Shawn . Incredible service would highly recommend.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, very helpful staff, Kyra smith went above and beyond to find our perfect holiday package even staying later after her finishing time to help negotiate with airlines! No question was left unanswered, everythihg we wanted was accommodated and all within our budget!

24 March 2026
Rated 5 out of 5 stars

Kyra has been very helpful in choosing…

Kyra has been very helpful in choosing and planning our holiday. This is our 3rd booking with her and so far, she is doing a brilliant job. She knows my preference and would tell me not just the good sides but also the disadvantages of any options. Thanks, Kyra!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Staff (Ella) is world class service

Staff (Ella) is world class service! From start to finished booking task completed. Plus going extra mile. The way she cares and helpfulness is beyond than expected. She took all the stressed while booking flight tickets made. Wonderful service!
Thank you so much Ella!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I found your travel agent Liza Mendoza…

I found your travel agent Liza Mendoza a very helpful, brilliant and very lenient agent. She did everything for me.
I couldn't ask for more.
I will keep looking for her for my next travel plan and will refer her to all my friends.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

First of all, I want to thank my fellow countryman Brenda. We had a conversation regarding my planned holiday coming up in September 2026, and I was surprised because she acted so quickly on my reques

First of all, I want to thank my fellow countryman Brenda. We had a conversation regarding my planned holiday coming up in September 2026, and I was surprised because she acted so quickly on my request that my holiday at work was confirmed. In short, she helped me immediately and even booked my flight to the Philippines right away. All the information was detailed, and everything I needed to do was taken care of by her. That's why I gave her 5 stars because of my fellow countryman Brenda. Long live, fellow countryman, and may you continue to help others. Take care always and God bless.

21 March 2026
Rated 5 out of 5 stars

Highly recommended!

Again, Thank you Ms. Ella! 👏🏻 Highly recommended for always booking our flight and helping us always all the time! Thank you again! 🥳🥳

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Hi,kathleen sorrt out my second tiket,i…

Hi,kathleen sort out my second ticket,i worried so much with this conflict coz im flying qatar airline,but your staff Kathleen took my worries 1000%away,shes very patient and helpful sorting my new ticket. God bless,i will be forever loyal to your agency because of kathleen🥰

19 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look