The Handmade Christmas Co Reviews 

3,996
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are wonderfully designed, beautifully made, carefully crafted, and arrive very quickly to their destinations. People also deeply appreciate the exceptionally secure packaging, wonderful presentation, and the consistently high quality of the festive items received. Buyers often point out how helpful the support team is when answering questions about tracking or personalizing orders. Some reviewers were not happy with unexpected delivery delays, late arrivals, and occasional shipping issues that happened during peak holiday periods. Consumers additionally noted minor imperfections in customization, such as missing characters on names or uneven wood finishes on a few specific items.

What people talk about most

Product

People report high satisfaction with the products, frequently praising the excellent quality, beautiful... See more

Quality

Customers expressed great satisfaction regarding the high quality and beautiful design of the products.... See more

Delivery service

Consumers find delivery service to be generally satisfying, with many reviewers highlighting prompt dispatch... See more

Order

Reviewers express great satisfaction regarding their order experience, highlighting user-friendly websites... See more

Service

Reviewers highlight positive aspects of service, praising the amazingly great and 1st class delivery that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,996)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Customer Service !!

My family had inadvertently lost my granddaughter's Christmas sack and were desperate to replace it. I placed the order and asked if it could be rushed through as I was leaving for Germany and needed to take it with me. They were amazing!! Kept me informed of the order's progress and i received it in good time. So wonderful to work with such a caring company!!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

An excellent company with great…

An excellent company with great products. As a smaller company the customer service seemed a lot more personal. My gifts were fudge crackers going to New Zealand and I had updates of where they were from start to arriving there. I will use again and definitely recommend.

8 December 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing personalisation

I’ve ordered previously and had a good experience, so after having our first baby wanted to add to our collection of personalised items. The quality of all of the items was great, but our son’s surname was missing characters on 2 of the 3 items!
I emailed the customer service team, and was told this was my error and they couldn’t help me beyond offering me a 50% discount on a reorder. I’ve been very frustrated as I typed my son’s name correctly on 3 separate items, and received 3 different variations. No where in the descriptions does it state a character limit, and I was told it was my error for not checking the confirmation email (why would I, I know how to spell my own surname?)
After some back and forth, and getting increasingly closer to Christmas, I responded to give up and reorder only to receive no response from the customer service team.
So disappointed, as I’ve used mine and my husband’s stockings for 7 years now and just wanted to expand our collection for our son.

My advice is pray you don’t have a long name or need any help from the customer service team.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Failed to put in the correct address for delivery I got in touch and and received an immediate response.
As for the product, my 4 year old fully believed it and my wife cried 😂

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect 👌

Absolutely perfect personalised wrapping paper.First time I have used this company but they are definitely my go to shop from now on.
Very good quality paper,beautiful designs and speedy delivery ~well done.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Santa Sack

Delivered in good time.
A great quality product, well made and a good size.
Reasonably priced.
I recommend them.

12 December 2025
Unprompted review

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