The Handmade Christmas Co Reviews 

3,996
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the items, noting that personalised products make fantastic and thoughtful gifts for family and friends. Consumers also deeply appreciate the exceptionally fast shipping, careful and secure packaging, and helpful customer service provided throughout the entire ordering process. Some people were dissatisfied with delivery delays and shipping timing issues that caused important packages to arrive well after the holidays. A few consumers also mentioned occasional mistakes with personalization details, such as missing characters on names or loop placement errors, along with minor product quality flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well made, gorgeous, and... See more

Quality

Consumers find quality to be positive and consistently praise the beautifully made, well-crafted items they... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting prompt turnaround times and fast shipping.... See more

Order

People report positive experiences with order, highlighting the easy website navigation and quick dispatch... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,996)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

The best Christmas company

I have used THCC every year for a few years for all our personalised Christmas needs. All the children in my family or friends get their Christmas Eve boxes. Well made, gorgeous markings and even better they are personalised. I recommend this company to everyone. They have brilliant customer service and the quality of everything is so high.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Personalised baubles

I have been using this company for a few years now and they never disappoint. Recently just brought my son his own personalised bauble and it’s gorgeous

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Personalised Santa Sack

I ordered some personalised Santa sacks for my family around 8 years ago and recently went back on to order another matching one for our growing family and they are just as good quality as they were all those years ago 😁

24 November 2025
Unprompted review
Rated 5 out of 5 stars

So glad I found this sight on line

So glad I found this sight online for personalised items the crackers are high quality handmade I have already recommended to family and friends please everyone who reads this take a look you want be disappointed

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Service was amazingly great

Service was amazingly great. Customer service was fasting replying to my query. The delivery came well before I needed it too always a lovely service and excellent craftsmanship would very highly recommend to anyone that would love a nice personalized Christmas touch for their gifts for their loved ones.

13 November 2025
Unprompted review
Rated 4 out of 5 stars

The bauble was lovely

The bauble was lovely, but the online shop was clunky, hence a 4 not a 5. I ended up with 2 of the same (thinking my first purchase hadn't gone through) which, given it was personalised, I couldn't return. So now I have 2 with my granddaughter's name on it! Never mind!

21 November 2025
Unprompted review
Rated 4 out of 5 stars

Wonderful personalised Christmas sacks!

This is the 6th Christmas sack I’ve bought from the company and every one has been fabulous quality and perfect for use year after year! The postage took a little longer this year but I understand it’s such a busy time! Wonderful items and invaluable for keeping everyone’s gifts separate!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a replacement had already been shipped. I’d highly recommend these guys - lovely Christmas stuff and fantastic customer service - you can’t beat that.

25 November 2025
Unprompted review

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