Hanicks Ltd Reviews 

471
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping. The product I received ( Glow worm analogue tim... See more

Company replied

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE Ordered a part through b&q website turns out this is the company supplying the part they used royal mail to deliver. Royal Mail has delivered to the wrong address and I... See more

Rated 5 out of 5 stars

Same dimensions as the Grundfos pump I removed. Sufficient cable with crimped ends. Two new washers. Instruction booklet in English and Polish. Some of the phrases need improvement to be corre... See more

Company replied

Company details

  1. Plumbers' merchant
  2. Central Heating Service
  3. Gas company
  4. Gas engineer
  5. Heating equipment supplier
  6. Plumber

Written by the company

We are an Independent boiler & gas spares stockist based here in the UK. We have access to over 100,000 individual products, and all backed up with a fully equipped technical team to ensure you order the correct part first time. #AllPartsForAllBoilers


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

471 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(471)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t buy from this company… con artist…

Don’t buy from this company… con artist lies and cheat….? By the look of it, what they did to me.. are doing to others too.. ordered a fan for my boiler that was making a noise. Sent back, then they told Amazon I sent wrong part back so they don’t have to refund… rubbish lies
… stay away from them

19 August 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Hi,
Please ensure you order the correct part before ordering.
We have a fully equipped technical team on hand to check any compatibility queries. In the event you find you have ordered incorrectly please ensure the item is returned in original brand new sealed condition.

Rated 1 out of 5 stars

Don’t try and turn it around by saying…

Don’t try and turn it around by saying I ordered the wrong parts.

Your advert quite clearly state NEW UNUSED

You’re just con merchants!

Liars and Cheats.
Purchased a fan online described as new. Unpacked item to find it has been used.
Contacted seller to be told if you want the new, new unused one it’s £50 more.
They obviously have their own definition of new.

You’ve got some front leaving that reply knowing full well I ordered the correct item.
You’re just a bunch of con merchants trying it on
Date of experience: 29 September 2023
Edit
Reply from Hanicks Ltd
2 days ago
Sorry to hear you accidently ordered the incorrect part, we insist you contact our tech team prior to ordering to save on disappointment.

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Precise replacement

Received the precise replacement for the part we ordered and received it earlier than expected. Thank you for your prompt service. Would recommend.

1 December 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Excellent.

Rated 5 out of 5 stars

Happy customer

A fast and helpful service. Good to see there are still some reliable companies out there.

29 November 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Perfect, just in time for Xmas.

Rated 5 out of 5 stars

Speedy parts

Ordered a spare part for the boiler, ordered at around 1:30pm arrived the next morning, brilliant. Heatings back on!

29 November 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

That's great to hear, thanks.

Rated 5 out of 5 stars

Replacement for Honeywell cm 921

If you need a replacement for a failed cm 921 Honeywell wireless thermostat, this is the one to buy.
Just take it out of the box and follow the instruction video to pair it with your receiver and job done.
Brilliant product.

23 November 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

As simple as that!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Ordered timer for vailant boiler, delivery was 48 hours. Arrived day after order placed. Would use this company again in a heartbeat!

15 November 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Brilliant. Thank you Tracey

Rated 5 out of 5 stars

The communication was excellent

The communication was excellent, the part ordered was as described and delivery efficient, but most of all, was the very competitive price of the 3 - way diverter Honeywell valve I bought for my central heating system. Thank you.

Robert Taylor

10 November 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Great to hear. Thank you Robert.

Rated 5 out of 5 stars

Helpful and friendly staff

Teresa went out of her way to help, very friendly, excellent customer service. I then spoke to Chris who was also very friendly and helpful, cannot recommend this company highly enough. Thank you

1 November 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Teresa is fantastic, we are so lucky to have her. We will definitely pass on your kind comments.

Rated 5 out of 5 stars

GENUINE Honeywell part, good price, next-day delivery

Browsing for a GENUINE Honeywell mid-position valve for my central heating, I found Hanicks on OnBuy. Lowest price for the genuine article and offering next-day delivery. Seemed too good to miss. Valve arrived next day as promised; genuine Honeywell and fitted exactly where the old one was removed. Brilliant service – Thanks! Old valve gave us 36 years service – hope this does just as well!

3 November 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

36 Years that is a brilliant length of service. If only everything was like that. Thanks for getting in touch.

Rated 5 out of 5 stars

Use Hanicks for that obsolete part - well done.

I tried everywhere to obtain an obsolete part. Finally I found the part at Hanicks. Chris was very helpful and put the only one in stock to one side, whilst I placed the order. It arrived next day, was easy to fit, and now after several attempts by the Boiler service engineer (35 years servicing my boiler) I have managed to get the boiler working myself. Thank you very much Hanicks for your excellent service.

25 October 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Yes its true we are the OBSOLETE specialist and very proud we could help you out.

Rated 1 out of 5 stars

Purchased a Honeywell zone valve of…

Purchased a Honeywell zone valve of Amazon, despite having a Honeywell sticker on the valve head it’s definitely fake.

18 October 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Sorry to hear you accidently ordered the incorrect part, we insist you contact our tech team prior to ordering to save on disappointment.

Rated 5 out of 5 stars

Helpful service and competitive

Needed a replacement wireless thermostat for the boiler. Hanicks supplied it next day at a competitive price AND had a YouTube video showing how to install it easily without the need for an expensive engineer call-out.

10 October 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

So glad we could help.

Rated 5 out of 5 stars

Speedy Service

Speedy. Unit in an excellent condition with all the relevant documentation.

3 October 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Super fast next day delivery, what more could you want!

Rated 5 out of 5 stars

Update in September 2024

The display on my 10 year old programmable thermostat was only displaying part of the temperature & continued to do so after replacing the batteries so I decided that the time had come to replace it. I found a replacement on Amazon at Hanicks, ordered it and was amazed at the speed of delivery. It arrived a day earlier than promised.
I'm unable to comment on the quality of the replacement because, before it arrived, the existing unit decided to start working correctly again but I now have the security of a ready replacement should it become necessary

Brian Broughton

Shortly after writing the original review the old controller again failed. Using the excellent on-line guide notes I was able to sit near the boiler & "pair" the new controller to the existing receiver and am happy to say that it is working perfectly.

4 August 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you Brian for trusting us to deliver on our promise.

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