Hanicks Ltd Reviews 

471
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping. The product I received ( Glow worm analogue tim... See more

Company replied

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE Ordered a part through b&q website turns out this is the company supplying the part they used royal mail to deliver. Royal Mail has delivered to the wrong address and I... See more

Rated 5 out of 5 stars

Same dimensions as the Grundfos pump I removed. Sufficient cable with crimped ends. Two new washers. Instruction booklet in English and Polish. Some of the phrases need improvement to be corre... See more

Company replied

Company details

  1. Plumbers' merchant
  2. Central Heating Service
  3. Gas company
  4. Gas engineer
  5. Heating equipment supplier
  6. Plumber

Written by the company

We are an Independent boiler & gas spares stockist based here in the UK. We have access to over 100,000 individual products, and all backed up with a fully equipped technical team to ensure you order the correct part first time. #AllPartsForAllBoilers


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

471 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(471)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful company

Awful company. Avoid unless you want to be charged twice and get no proof of reason by them.

11 April 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

We have no means of charging anyone twice! If the ecommerce platform has recharged you it will because you have been a naughty boy and abused the returns process! Zero tolerance to this kind of behaviour!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. From initial phone call to part fitted in boiler in under 24 hours . Thanks Chris and thanks Royal Mail 👍🏻

3 April 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

You are welcome, was a pleasure to help you.

Rated 5 out of 5 stars

Excellent replacement for Honeywell.

Searched for a suitable replacement for the Honeywell as the temperature buttons won't working properly. Found the Hanicks site with this controller and checked it out. Purchased and received so quickly. Quick read of the instructions and it was programmed and linked to the boiler in 20 minutes. So much better than the Honeywell, really pleased with it. Hanicks customer service excellent too.

14 February 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Awesome!

Rated 5 out of 5 stars

Great price

Great price. Helpline was a bonus. Part Arrived on time

2 February 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Yes we are proud of our helpline, thank you for your kind words.

Rated 5 out of 5 stars

Hanicks Heating and Spares exceeded my…

Hanicks Heating and Spares exceeded my expectations. The diverse selection of spares, coupled with their attentive and knowledgeable staff, made my shopping experience seamless. The customer service was exceptional, providing valuable insights and assistance. Hanicks is a reliable choice for anyone in need of heating spares, offering both quality products and excellent service.

3 February 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you.

Rated 5 out of 5 stars

Great service Great value

Ordered a PCB for Vaillant combi boiler Sunday arrived Tuesday 1st class service. Now installed and running. Only original part. No third party substitute. Will use this company again..

23 January 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you for your business.

Rated 1 out of 5 stars

Hanicks' refund policy does not comply…

Hanicks' refund policy does not comply with UK law. Refused a refund. Don't trust them.
Don't believe their replies. UK law permits all products bought unseen online to be returned (including if opened). Hanicks do not comply with UK law.

11 January 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

We can assure you it does, and it is very simple policy.

Return the original item back in its original brand new sealed condition you received it and you can expect a full refund.

See we told you it was simple Sally. Thank you.

Rated 1 out of 5 stars

Product was faulty so returned it with…

Product was faulty so returned it with proof of posting and tracked receipt but they claimed that it had not been received and would not refund me!. Maybe a little suspect don’t you think?

The response was a bat off as the actual manufacturer replaced the timer in the end when it was proven faulty, but that does not excuse the fact that this supplier denied receipt of the return even after proof was provided!

8 January 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Hi,
Faulty items need to be brought to the attention of the manufacture, however they may ask you to prove the item was fitted lawfully and as per their installation instructions. we advice you obtain a copy of your engineers invoice, which in turn must state their gas safe number.

All parts must be fitted by a gas safe registered engineer.

Rated 5 out of 5 stars

I would highly recommend Hanicks to everyone as my review will say…

I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping.
The product I received ( Glow worm analogue timer clock ) is working absolutely perfect.Top marks to Hanicks from really happy customer.
Brian Coombes
Dublin
Ireland

8 January 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you Brian

Rated 5 out of 5 stars

First class service

Really great product and super fast delivery which was needed as our carbon monoxide sensor stopped working. Would definitely recommend the product and the company.

7 January 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thanks

Rated 5 out of 5 stars

Easy to install

My new programmer arrived quickly and was really easy to pair with my existing relay box using the you tube video.

6 January 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Excellent. That video can be found on our website should you ever need it again.

Rated 1 out of 5 stars

Lying thieves, avoid at all costs!

Truly awful experience and total lack of any customer support from this company. The thermostat they sent me was broken, it had a pin snapped off inside. I returned it to them the same day and they only refunded half my money. After disputing this I eventually got a full refund, then a couple of weeks later they re-charged my card almost the full amount saying I “returned then the wrong product”. This is a complete lie, I had no other thermostat I could possibly send them, and time after time asking them to prove this or re-issue my refund, they’ve totally ignored my messages. Amazon have been unable to help because Hanicks isn’t bothering to respond to their messages either!
I’m almost £200 out with no thermostat, I’ve don’t nothing wrong, and this awful, thieving company have disappeared off the face of the earth. Just give me my money back! I’m pregnant and don’t need this anxiety or to have lost so much money!

27 December 2023
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Hi,
We sent you a fully functional thermostat that just needed a fully qualified engineer to install.
The item returned was not packed in a way that would prevent damage during transportation. It is your responsibility to return items back in their original sealed condition. Double box or bubble wrap if needed but ensure it is protected.

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