Hanicks Ltd Reviews 

471
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping. The product I received ( Glow worm analogue tim... See more

Company replied

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE Ordered a part through b&q website turns out this is the company supplying the part they used royal mail to deliver. Royal Mail has delivered to the wrong address and I... See more

Rated 5 out of 5 stars

Same dimensions as the Grundfos pump I removed. Sufficient cable with crimped ends. Two new washers. Instruction booklet in English and Polish. Some of the phrases need improvement to be corre... See more

Company replied

Company details

  1. Plumbers' merchant
  2. Central Heating Service
  3. Gas company
  4. Gas engineer
  5. Heating equipment supplier
  6. Plumber

Written by the company

We are an Independent boiler & gas spares stockist based here in the UK. We have access to over 100,000 individual products, and all backed up with a fully equipped technical team to ensure you order the correct part first time. #AllPartsForAllBoilers


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

471 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(471)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Ordered a Cylinder thermostat through Amazon and it arrived within 24 hours. Great service, thanks.

19 March 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Super fast

Rated 1 out of 5 stars

Misleading website

Bought Alpha Intec diverter valve, Listed as 100% genuine and shows a photo of the genuine manufacturers part. Unfortunately the 2 valves that were sent out to me are the same pattern part available else where, Hanicks charge a lot more money for them.
A very misleading website
order number : 266043
and they are not Immergas parts as stated. Liar,Liar

26 February 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Alpha is better known as immergas on the continent and that is where we purchase Alpha parts, direct from factory in Italy. You could of always just asked before getting busy on the keyboard!

Rated 5 out of 5 stars

Great products

Great products, always reliable

10 March 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you for your continued business.

Rated 5 out of 5 stars

First Class Service

Really easy to order your heating spares and arrived in 2 days.
Will use these again.
Can definitely recommend Hanicks👍

4 March 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thanks Keith

Rated 5 out of 5 stars

Heating thermistor…

Competitively priced spare thermistor and a quick delivery, would definitely recommend them.

4 March 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you

Rated 1 out of 5 stars

Theis company is a complete SCAM

Theis company is a complete SCAM. They send out refurbished parts when advertised as new. Then they refuse to refund you when they dont work., claiming you sent back the incorrect part. Avoid....Customer servcie is so terrible that the openly insult their customers within Google reviews.

27 December 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Our returns policy is very strict, All items have to be returned back in their original brand new sealed condition. If you can not accept this then we are not the company for you.

Rated 5 out of 5 stars

Baxi Burner

Spoke to a lady at Hanicks on Monday morning to source me a Baxi Burner ,she later phoned me to say she had found one,ordered that day and arrived Wednesday morning.Very polite lady and excellent service.

17 February 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

That will be our Teresa, valued member of the team.

Rated 1 out of 5 stars

HANICKS miss leading photo adds and over priced parts as advertised on Amazon

Just received a 2 way Zone valve body which Wasent as described on Amazon photo showed a valve body with internal 23mm thread fitting which is what I required this unit was £25 expensive in comparison to the standard 22 mm compression fitting type valve which is available for £16 at any plumbers and on there web site ? .when the valve arrived it’s just a standard £16 valve !!!!! What makes them even worse is the sign stuck on the box which states
HANICKS This is a security seal and must not be Brocken or this item may not be returned for credit ??? How do you know if it’s the correct part without opening the box what a conn company will never use again wast of time and miss leading product photos Be warned ! Will try and add photos of products as advertised and as supplied

18 February 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

How do you know if its the correct part?

You know because all due diligence is taken place prior to ordering. The item part in the box is always going to be the part number on the box!!! In the event of an return request the item must be returned back in its original brand new sealed condition. We don't encourage moronic behavior of customers fixing their own boilers/heating system. All parts we supply have to be fitted by a qualified and knowledgeable heating engineer only!

Rated 5 out of 5 stars

Soldering iron

I required Soldering iron, now over many years of plumbing experience the cheaper ones just don’t cut it.
Remarkably quick delivery & well packaged

13 February 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

You get what you pay for, we agree.

Rated 1 out of 5 stars

Faulty baxi part not refunded

I purchased a Baxi diverter valve, via Amazon, it arrived and it was fitted. It was leaking and not working as it should therefore I had to remove, purchase a replacement and fit another. When I returned to Hanicks I was told I had not returned the original part. I absolutely had! I was then asked to provide gas safe report to confirm it was faulty which again I did. I was then advised that it was checked and there was no fault; I have photographic evidence to show that it was leaking. Only 50% of the payment was refunded. DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY. They are extremely difficult to engage with and are very untrustworthy. Seem to be trying to find any reason they can to retain my money. Even though they have the item back.

29 December 2024
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Item was tested by manufacturer and no fault found.
However the part was installed onto a dirty system and would of failed a water test, consequently item isn't covered under Baxi warranty.

Rated 5 out of 5 stars

Great service

Great service, did what it said,
Exact product available, fast delivery.
Can’t fault them in any way

5 February 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

thank you.

Rated 5 out of 5 stars

Excellent service

Excellent service. I placed an order online, and less than 24hrs later it was delivered.
The packaging was perfect, the contents were very secure and well sealed.
I will certainly use Hanicks again in future.

7 February 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you.

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