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Happicabs - Essex Taxi Service Reviews 1,931

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being courteous, friendly, and helpful, often going above and beyond. The service is consistently described as reliable and efficient, with many appreciating the punctuality of drivers and the cleanliness of vehicles. People also highlight the excellent delivery service, noting timely arrivals and good communication. However, some people were dissatisfied with the booking process, experiencing issues like declined payments despite receiving booking references, or cancellations shortly before pickup. Additionally, some customers found the pricing ambiguous, with discrepancies between quoted and final fares, or felt misled about additional costs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising drivers for their... See more

Service

People report positive experiences with service. Many customers praise the reliability and punctuality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting prompt and efficient arrivals.... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. While many customers found the online booking... See more

Price

Users describe ambiguous interactions with price. While some customers found prices to be very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Two trips today with courteous, friendly and helpful drivers. To and from both sides of Chelmsford (Great Baddow/Springfield) in peak periods. Avoided busy routes to reach destinations in go... See more

Company replied

Rated 5 out of 5 stars

A Happycabs driver (Ali) was available straight away even though it was a busy Friday morning & other taxis had nearly an hour's wait. The driver's car was very clean & had a nice refreshing scent (n... See more

Company replied

Rated 5 out of 5 stars

We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite... See more

Company replied

Rated 5 out of 5 stars

Unbelievable..in times of need …. We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral p... See more

Company replied


Company details

  1. Taxi service
  2. Minibus taxi service
  3. Taxi rank
  4. Transportation service

Written by the company

Need a friendly, reliable ride? Happicabs is here to make your journey a breeze! We proudly provide taxis, minibuses, and minicabs across Chelmsford, Braintree, Witham, Maldon, South Woodham Ferrers, and surrounding areas. With over 60 years of experience, we’re dedicated to offering safe, smooth, and efficient rides that’ll have you smiling all the way to your destination! Whether you're off to the airport, heading to a hotel, enjoying a day out in London, attending a business meeting, going to the hospital, dropping the kids off at school, or catching a train or ferry, we’ve got the perfect ride for every occasion. Our team of DBS-checked, professional drivers will ensure you travel safely, comfortably, and on time. We make paying easy with options like cash, Apple Pay, and Google Pay. Plus, our handy taxi booking app (available for iOS and Android) lets you book and track your ride in real-time—making your travel experience smoother than ever. Just search for "Happicabs" in your app store and download it today! Whether it’s a quick trip, a special outing, or a group journey, Happicabs is here to provide you with top-quality service across Chelmsford, Braintree, and beyond. Whatever your transportation needs, you can always count on us for a friendly, reliable ride every time!

Get a Taxi within minutes!

Download the FREE App!

Download the FREE App!
Book black taxis, cars, & minibus services with Happicabs – your go-to for reliable travel in Essex! Easily book on-demand rides or schedule up to 3 months in advance via our mobile app. Choose from over 250 vehicles, including taxis, minicabs, people carriers, executive cars, accessible vehicles, and minibuses. Enjoy fast, on-demand taxi services in Chelmsford, Witham, Maldon, Braintree, and South Woodham Ferrers, with rides arriving in under 10 minutes. We also offer airport transfers with flight tracking and eco-friendly journeys in electric & hybrid vehicles. Available 24/7 with friendly customer support! Book your ride today and unlock Essex with Happicabs.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Consistently good

Always been on time and are polite and courteous.

Never a bad thing to say about the Happicabs team and service

16 January 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good Evening Brian, thank you so much for your very kind review. This is greatly appreciated by myself and our entire team. I sincerely hope we continue to meet your expectations in the future.

Kind regards

Rated 1 out of 5 stars

Driver tried to tell me i was…

Driver tried to tell me i was attempting rob him after using the cab service for 4 days a week for a year then proceeded to say I'm a flagged fraudster after never previously having a problem im offended and will not be using the unprofessional company again

11 January 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Lj, sorry to hear you had an issue with our service. I have sent you a request for further information. I would be grateful if you could respond so I can look into this for you. Kind regards

Rated 5 out of 5 stars

Really wouldn’t use another taxi…

Really wouldn’t use another taxi company. I made the booking easily and on the day of pick up needs to change the time and the operator was so helpful . The driver was on time and very pleasant . Top class service well done Happicabs thank you .

1 January 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Terena, thank you so much for your kind review. It is much appreciated by our entire team who are thrilled we met your expectations. We sincerely hope we continue to meet these expectations in the future.

Rated 5 out of 5 stars

Smooth and easy booking system

Smooth and easy booking system. Driver James was friendly

11 January 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Teik, Thank you so much for your kind review. It is so much appreciated by our entire team. I sincerely hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

Regular updates

Regular updates. Always on time. Driver polite & courteous. Clean cars.

8 January 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good Morning Susan, thank you so much for your kind review it is appreciated by our entire team. We will strive to meet these standards in the future.

Rated 5 out of 5 stars

Punctual and respectful

Punctual and respectful. Thank you!

5 January 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good morning Nicolae, thank you so much for your kind review. It is appreciated by our entire team. I sincerely hope we meet your expectations in the future.

Rated 5 out of 5 stars

Veysel Was wonderful driver

Veysel Was wonderful driver, he was so kind and very lovely to talk to. He made sure I was safe and got home safely.
Ten out of ten taxi driver

3 January 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good Evening Enya, Thank you so much for your very kind words. I will pass these words onto Veysel who will be as equally as delighted by your kind words. I sincerely hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

New Year’s Eve

Easy to book, good updates and driver called when outside. Great price for NYE too. Thanks

1 January 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Katie, Thank you ever so much for your kind words. I am thrilled that we met your expectations on the night and I sincerely hope we continue to do so in the future.

Rated 5 out of 5 stars

Timely and reliable information and…

Timely and reliable information and service

31 December 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Julia, Thank you so much for your kind review. It is very much appreciated by our entire team. I sincerely hope we continue to do so in the future.

Rated 5 out of 5 stars

Our driver turned up early

Our driver turned up early, which was nice. Very friendly. Nice conversation. Great journey. Thankyou. Will use you again

30 December 2025
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Loraine, I am so thrilled we met your expectations and I sincerely hope we continue to do so during your next journey,

Rated 5 out of 5 stars

Good !

Ordering via the app is easy, communication good, drivers always friendly and on time.

26 December 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening, thank you so much for your very kind review, I am thrilled we met your expectations during your previous journey and I sincerely hope we continue to do so in the future.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Arrived a few minutes early on Christmas Day and very fairly priced. Nice friendly driver..very happy A*****

25 December 2025
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good Evening Lynne, thank you so much for your very kind words. I am thrilled we met your expectations and sincerely hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

Everything went to plan

When planning a Christmas lunch with the family it is vital that the taxi trip there and back goes exactly to plan and once again this taxi Company did not disappoint

25 December 2025
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Hi Robert, Thank you so much for your kind words. I am so glad we meet your expectations. Best wishes for 2026 from all at Happicabs

Rated 5 out of 5 stars

😊👍Great Service

Taxi arrived as arranged and we were texted beforehand and on arrival
Good driving.
Good communication with company regarding booking.
Thank you

24 December 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good morning Sue, Thank you very much for your kind words, I am thrilled we met your expectations on this occasion and I sincerely hope we continue to do so in the future.

Rated 5 out of 5 stars

Happy Customer

Used Happicabs for the first time in a couple of years last night (22 Dec). Phoned and booked whilst on the train from London. Was informed shortly after of my booking via text with details of the car. Was then informed when the car had arrived at BP. All very punctual. Great communication. The driver who picked me up was very pleasant too. One Happy customer.

22 December 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening, thank you very much for your very kind review. I am thrilled we met your expectations on this occasion and I sincerely hope we continue to do so in the future.

Rated 5 out of 5 stars

Excellent service

Driver was on time, car was very clean and driver was very polite. Excellent service

20 December 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Jessica, Thanks so much for your very kind review. I am thrilled we met your expectations and very much hope we continue to do so in the future.

Rated 5 out of 5 stars

On time

On time. Safe driving Direct route

19 December 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening, Thank you so much for your kind review. I sincerely hope we continue to meet your expectations during future trips.

Rated 5 out of 5 stars

Great service as always

20 December 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Lisa, Thank you so much for your very kind words. I hope we continue to meet your expectations going into 2026. Kind regards.

Rated 5 out of 5 stars

Smooth journey to Heathrow.

Smooth journey to Heathrow.

Great driver and fantastic service.

19 December 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Adam, thank you for your kind words. It is appreciated by myself and my entire team. I sincerely hope that we meet your expectations in the future.

Rated 1 out of 5 stars

No show

Kept being sent messages saying they'll let us know when it's on its way but it never came.
Called them and they admitted it wouldn't be there for more than 30mins, well after our restaurant booking so we had to cancel. It was a special event

18 December 2025
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Lena, So sorry to hear you had an issue. I have sent you a request for further information and would appreciate a response so I can investigate this for you. Kind regards

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